Morpheus 8 is FDA-approved fractional technology, with results that may appear after the first session. At Masterpiece Hospital in Bangkok, one to three sessions are recommended, spaced about six months apart. Results typically last 6–12 months. The hospital holds AACI accreditation and ISO 9001 certification, and has received the J Plasma Black Diamond Award for three consecutive years. The treatment is listed with no downtime or recovery period.
","text_type":"mt_wow_description","reviews":[],"clinic":{"id":8621,"alias":"masterpiece-hospital","name":"Masterpiece Hospital","short_description":"Masterpiece Hospital is a plastic and aesthetic surgery center in Bangkok, Thailand. Founded in 2015, it focuses on rhinoplasty, hair transplants, and body contouring surgery. AACI certifies the hospital for international healthcare standards. It holds ISO 9001 certification too. For three years in a row, the clinic won the J Plasma Black Diamond Award.
Specialists use 3D CT-scans to precisely plan facial design before surgery. For women, the hair transplant department offers a specialized 3M technique. This program includes continuous care for up to two years after the procedure. Liposuction services use Hi-Def Body Contour and J Plasma technologies for skin tightening. International patients get help from a dedicated coordination team through a specific contact channel.
","images":[{"base_url":"clinic/6aacdea9efcc8","title":"Modern clinic facade of Masterpiece Hospital in Thailand"}],"flags":[{"name":"is_hide","value":false},{"name":"is_created_by_parser","value":true}],"geo":{"country":{"name":"Thailand","id":45,"alias":"thailand","iso_code":"TH"},"city":{"name":"Bangkok","id":75,"alias":"bangkok"},"address":"99/19 Sukhothai Road, Dusit Subdistrict, Dusit District, Bangkok 10300, Thailand"},"rating":{"rating":0,"google":4.7,"percent_of_satisfied_clients":0},"statistics":{"number_of_reviews":0,"doctors_number":6,"year_foundation":2015},"accreditations":[{"logo":"https://s3.eu-central-1.amazonaws.com/bookimed/accreditations/61779fac22b09.jpeg","name":"Given to the doctor International Society of Aesthetic Plastic Surgery (ISAPS) Сertificate ","country_code":"US"},{"logo":"https://s3.eu-central-1.amazonaws.com/bookimed/accreditations/6841934325139.jpeg","name":"ISO 9001:2015 Quality management systems"}]}},{"text":"ProDerma Clinic is a Bangkok dermatology clinic founded in 2011 with five board-certified specialists. Its main areas are dermatology and aesthetic dermatology, using FDA-cleared laser and energy-based devices. Treatments include Ultherapy Prime for skin lifting, AviClear for acne, and Morpheus8 for skin remodeling.
ProDerma Clinic is a Bangkok dermatology clinic founded in 2011 with five board-certified specialists. Its main areas are dermatology and aesthetic dermatology, using FDA-cleared laser and energy-based devices. Treatments include Ultherapy Prime for skin lifting, AviClear for acne, and Morpheus8 for skin remodeling.
Dr. Chen specializes in advanced aesthetic procedures with international training in minimally-invasive body contouring and facial rejuvenation.
Dr. Chen Chaicharncheep is a board-certified surgeon at Dr. Chen Surgery Hospital in Bangkok. He holds a membership with the Korean Society of Aesthetic Surgery. He specializes in deep plane face lifting and complex rhinoplasty. Dr. Chen completed extensive fellowship training in France, Italy, and South Korea.
Dr. Chen Surgery Hospital International Center is a Bangkok clinic where doctors are also the owners. It specializes in plastic and maxillofacial surgery for adults. Around 10,950 patients come each year, mostly from Latin America, Asia, the US, Canada, and Australia.
BLS Surgery Center is a private plastic surgery clinic in Bangkok. It focuses on facial lifting, breast surgery, and facial feminization. Founder Dr. Suphakorn Tangchirakhaphan trained at Chulalongkorn University and ASAN Medical Center in Seoul. The team includes three board-certified plastic surgeons with over 10 years of experience.
The clinic was named Face Lifting Clinic of the Year and holds the APEA award for surgery standards. Surgeons use endoscopic techniques and Endotine fixation for natural results. The Invisible Lock method hides scars within the hairline. A licensed anesthesiologist provides one-to-one care during each procedure. Patients recover in private rooms with 24-hour nursing support. Follow-up care runs for up to one year.
","images":[{"base_url":"clinic/6a56031694791","title":"Reception area at BLS Surgery Center with modern white interior and greenery"},{"base_url":"clinic/6a56031a93f9b","title":"Waiting area at BLS Surgery Center with modern white sofa and indoor plant"},{"base_url":"clinic/6a56031c3035e","title":"Reception area at BLS Surgery Center with modern white interior and lounge seating"},{"base_url":"clinic/6a56031dd6206","title":"Modern waiting area at BLS Surgery Center with white decor and green wall accents"}],"flags":[{"name":"has_active_agencies","value":false},{"name":"is_hide","value":false}],"geo":{"country":{"name":"Thailand","id":45,"alias":"thailand","iso_code":"TH"},"city":{"name":"Bangkok","id":75,"alias":"bangkok"},"address":"BLS Surgery Center (Stadium One Branch), 88 Rama VI Road, Wang Mai, Pathumwan, Bangkok 10330, Thailand"},"rating":{"rating":0,"google":4.9,"percent_of_satisfied_clients":0},"statistics":{"number_of_reviews":0,"doctors_number":3,"year_foundation":2021},"accreditations":[{"logo":"https://s3.eu-central-1.amazonaws.com/bookimed/accreditations/61779fac22b09.jpeg","name":"Given to the doctor International Society of Aesthetic Plastic Surgery (ISAPS) Сertificate ","country_code":"US"}]}}],"meta":{"total_count":2,"total_pages":1}},"reviews":{"reviews":[{"id":24484,"user":{"id":1001043,"name":"Ralph Cochran ","country_code":"US","country_name":{"en":"United States of America"}},"ratings":[{"name":"main","value":5},{"name":"doctor","value":5},{"name":"personal","value":5},{"name":"comfort","value":5},{"name":"translation","value":5},{"name":"manager","value":0},{"name":"relative_price","value":0}],"text":{"en":"Sitting in the consultation room while the surgeon explained the precise use of 50-100 million umbilical cord stem cells gave me a clear sense of the technical path ahead. Fifteen days after the treatment, I am already noticing some improvement in my overall physical state. The application was smooth, and I experienced no injection site reactions or inflammatory flare-ups afterward. Recovery is just beginning. Every interaction with the clinic staff was handled with professional efficiency, ensuring that the logistical side of the medical travel was as controlled as the procedure itself. It is important to stay patient during this early window while the body starts to respond to the cells. The team followed through on every detail discussed."},"order":{"operation":{"id":139,"name":{"en":"Stem Cell Therapy"}}},"clinic_info":{"id":6287,"name":"Vega Clinic","alias":"vega-clinic","flags":[{"name":"has_active_agencies","value":true},{"name":"is_hide","value":false}]},"created_at":"2026-03-28T13:27:52.737+00:00","flags":[{"name":"is_approved","value":true},{"name":"has_client_feedback","value":true},{"name":"is_anonymously","value":false},{"name":"is_notification_sent","value":false},{"name":"would_recommend","value":false},{"name":"coordinator_mentioned","value":false}],"summary":{"positive":{"en":"The team followed through on every detail discussed."}}},{"id":10395,"user":{"id":445381,"name":" Kalyna Newton.","country_code":"ID","country_name":{"en":"Indonesia"}},"ratings":[{"name":"main","value":5},{"name":"comfort","value":5},{"name":"coordination","value":5},{"name":"doctor","value":5},{"name":"manager","value":5},{"name":"personal","value":5},{"name":"translation","value":5},{"name":"relative_price","value":3}],"text":{"en":"Everything went so smoothly and I was well taken care of upon arrival. B. Care Medical Center is very clean and beautiful. The medical team were very professional and thorough and warm and welcoming. Prices were very reasonable and they went above and beyond to give me more treatment than I had asked for. Bookimed was also very easy to use, response time was quick and easy and all my questions were answered promptly. If you're travelling to Bangkok and need fast and quality care, I would highly recommend using Bookimed to set up an appointment and going to B. Care Medical Center for your medical needs."},"order":{"operation":{"id":871,"name":{"en":"Mole Removal"}}},"clinic_info":{"id":474,"name":"B.Care Medical Center","alias":"bcare-medical-center","flags":[{"name":"is_hide","value":false},{"name":"has_active_agencies","value":false}]},"created_at":"2023-01-28T11:56:53.000+00:00","flags":[{"name":"is_approved","value":true},{"name":"is_anonymously","value":false},{"name":"is_notification_sent","value":false},{"name":"would_recommend","value":true},{"name":"has_client_feedback","value":true},{"name":"coordinator_mentioned","value":false},{"name":"deactivated_clinic","value":false}],"comment_about_bookimed":{"en":"Very satisfied."},"summary":{"positive":{"en":"If you're travelling to Bangkok and need fast and quality care, I would highly recommend using Bookimed to set up an appointment and going to B. Care Medical Center for your medical needs."}}},{"id":21913,"user":{"id":879228,"name":"Judith Williams ","country_code":"GB","country_name":{"en":"United Kingdom"}},"ratings":[{"name":"main","value":5},{"name":"relative_price","value":3},{"name":"doctor","value":5},{"name":"personal","value":5},{"name":"comfort","value":5},{"name":"coordination","value":5},{"name":"translation","value":5},{"name":"nps","value":10},{"name":"manager","value":5}],"text":{"en":"Lovely clean comfortable. Staff vèy attentive \nPrice was very good and no pain I had while having treatment highly recommended"},"order":{"operation":{"id":422,"name":{"en":"Botox injections"}}},"clinic_info":{"id":5658,"name":"Menness Wellness Clinic","alias":"menness-wellness-clinic","flags":[{"name":"has_active_agencies","value":true},{"name":"is_hide","value":false}]},"created_at":"2025-10-08T09:58:53.286+00:00","flags":[{"name":"is_approved","value":true},{"name":"has_client_feedback","value":true},{"name":"is_anonymously","value":false},{"name":"would_recommend","value":true},{"name":"is_notification_sent","value":false},{"name":"deactivated_clinic","value":false}],"client_response":{"preview_to_review_text":{"en":"Lovely clean comfortable. Staff vèy attentive \nPrice was very good and no pain I had while having treatment highly recommended"},"what_like_text":{"en":"Cleaniness. Friendly staff .great attentive from the doctor ..will recommend"},"what_not_like_text":{"en":"Haven.t got any"}},"comment_about_bookimed":{"en":"Very easy to book ..from the time I decided to come to bankok treatment .very attentive all the way to me turning up to clinic and treatment from time you entered till you left ..brilliant"},"summary":{"positive":{"en":"highly recommended"}}},{"id":27404,"user":{"id":1087433,"name":"Elina Shayan","country_code":"AU"},"ratings":[{"name":"main","value":4.5}],"text":{"en":"The swelling has gone down a bit but it’s still definitely visible and I’m happy with the results. honestly it was a really good experience."},"order":{"operation":{"id":948,"name":{"en":"Jaw shaping"}}},"clinic_info":{"id":3410,"name":"Asia Cosmetic Hospital","alias":"asia-cosmetic-hospital","flags":[{"name":"is_hide","value":false},{"name":"has_active_agencies","value":true}]},"created_at":"2026-09-22T09:40:53.778+00:00","flags":[{"name":"is_approved","value":true},{"name":"has_client_feedback","value":true},{"name":"is_anonymously","value":true},{"name":"coordinator_mentioned","value":false}],"summary":{"positive":{"en":"honestly it was a really good experience."}}},{"id":22248,"user":{"id":865380,"name":"Patrick ","country_code":"BE","country_name":{"en":"Belgium"}},"ratings":[{"name":"main","value":4},{"name":"relative_price","value":2},{"name":"doctor","value":1},{"name":"personal","value":4},{"name":"comfort","value":5},{"name":"coordination","value":4},{"name":"translation","value":2},{"name":"nps","value":1},{"name":"manager","value":1}],"text":{"en":"A agent book a appointment but when i come that day.. the doctor whas not there.. the agent do something wrong.. why the doctor not there?.. the staff told me.. the doctor whas yesterday Here.. he have to be there when i come or the agent makes a mistake!"},"order":{"operation":{"id":823,"name":{"en":"PRP Hair Loss Treatment"}}},"clinic_info":{"id":5959,"name":"STC Clinic","alias":"stc-clinic","flags":[{"name":"has_active_agencies","value":false},{"name":"is_hide","value":false}]},"created_at":"2025-10-29T05:34:56.870+00:00","flags":[{"name":"is_approved","value":true},{"name":"has_client_feedback","value":true},{"name":"is_anonymously","value":false},{"name":"would_recommend","value":true},{"name":"is_notification_sent","value":false},{"name":"coordinator_mentioned","value":false},{"name":"deactivated_clinic","value":false}],"client_response":{"preview_to_review_text":{"en":"A agent book a appointment but when i come that day.. the doctor whas not there.. the agent do something wrong.. why the doctor not there?.. the staff told me.. the doctor whas yesterday Here.. he have to be there when i come or the agent makes a mistake!"},"what_not_like_text":{"en":"A appointment but no doctor"}},"comment_about_bookimed":{"en":"The agent that book the appointment , he do a mistake"},"summary":{"positive":{"en":"the staff told me.. the doctor whas yesterday Here.."}}},{"id":23194,"user":{"id":958380,"name":"Katja Brotzer","country_code":"DE","country_name":{"en":"Germany"}},"ratings":[{"name":"main","value":4},{"name":"relative_price","value":2},{"name":"doctor","value":3},{"name":"personal","value":5},{"name":"comfort","value":4},{"name":"coordination","value":3},{"name":"translation","value":3},{"name":"nps","value":10},{"name":"manager","value":5}],"text":{"en":"I found Bookimed's handling/recommendation by Yeva to be very professional and excellent support. I particularly appreciated her warm manner. I will definitely contact Bookimed again if I want to seek treatment abroad. A big thank you to YEVA."},"order":{"operation":{"id":945,"name":{"en":"Cryolipolysis (Coolsculpting)"}}},"clinic_info":{"id":5585,"name":"ID Clinic Bangkok","alias":"id-clinic-bangkok","flags":[{"name":"has_active_agencies","value":true},{"name":"is_hide","value":false}]},"created_at":"2025-12-28T08:11:51.452+00:00","flags":[{"name":"is_approved","value":true},{"name":"has_client_feedback","value":true},{"name":"is_anonymously","value":false},{"name":"would_recommend","value":true},{"name":"is_notification_sent","value":false},{"name":"coordinator_mentioned","value":false},{"name":"deactivated_clinic","value":false}],"client_response":{"preview_to_review_text":{"en":"I found Bookimed's handling/recommendation by Yeva to be very professional and excellent support. I particularly appreciated her warm manner. I will definitely contact Bookimed again if I want to seek treatment abroad. Many thanks to YEVA."},"what_like_text":{"en":"I felt well cared for during the treatment."},"what_not_like_text":{"en":"I have already explained"}},"comment_about_bookimed":{"en":"YEVA is excellent, competent, very accessible and friendly – always a pleasure to work with."},"summary":{"positive":{"en":"A big thank you to YEVA."}}},{"id":18144,"user":{"id":729565,"name":"FRANCOIS DERAZE","country_code":"FR","country_name":{"en":"France"}},"ratings":[{"name":"main","value":4},{"name":"relative_price","value":1},{"name":"doctor","value":4},{"name":"personal","value":4},{"name":"comfort","value":4},{"name":"coordination","value":4},{"name":"translation","value":3},{"name":"nps","value":8},{"name":"manager","value":4}],"text":{"en":"I would like the information to be more precise about the procedures. The expected results to be detailed with photos."},"order":{"operation":{"id":823,"name":{"en":"PRP Hair Loss Treatment"}}},"clinic_info":{"id":5959,"name":"STC Clinic","alias":"stc-clinic","flags":[{"name":"has_active_agencies","value":false},{"name":"is_hide","value":false}]},"created_at":"2024-12-25T09:00:55.975+00:00","flags":[{"name":"is_approved","value":true},{"name":"has_client_feedback","value":true},{"name":"is_anonymously","value":false},{"name":"would_recommend","value":true},{"name":"is_notification_sent","value":false},{"name":"coordinator_mentioned","value":false},{"name":"deactivated_clinic","value":false}],"client_response":{"preview_to_review_text":{"en":"I would like the information to be more precise about the procedures. The expected results to be detailed with photos."},"what_like_text":{"en":"Availability. Professionalism"},"what_not_like_text":{"en":"English not perfect"}},"summary":{"positive":{"en":"The expected results to be detailed with photos."}}},{"id":9975,"user":{"id":423633,"name":"Rosella boyd","country_code":"US","country_name":{"en":"United States of America"}},"ratings":[{"name":"main","value":4},{"name":"comfort","value":5},{"name":"coordination","value":5},{"name":"doctor","value":5},{"name":"manager","value":5},{"name":"personal","value":5},{"name":"translation","value":5},{"name":"relative_price","value":3}],"text":{"en":"Good medical staff"},"order":{"operation":{"id":924,"name":{"en":"Facial Fat Transfer"}}},"clinic_info":{"id":250,"name":"Bumrungrad International Hospital","alias":"bumrungrad-international-hospital","flags":[{"name":"is_hide","value":false},{"name":"has_active_agencies","value":false}]},"created_at":"2022-11-20T05:02:22.000+00:00","flags":[{"name":"is_approved","value":true},{"name":"is_anonymously","value":false},{"name":"is_notification_sent","value":false},{"name":"would_recommend","value":true},{"name":"has_client_feedback","value":true},{"name":"deactivated_clinic","value":false}]},{"id":25992,"user":{"id":988321,"name":"Rachel Davis","country_code":"KW"},"ratings":[{"name":"main","value":2},{"name":"doctor","value":3},{"name":"personal","value":4},{"name":"comfort","value":4},{"name":"translation","value":5},{"name":"recommend","value":1},{"name":"manager","value":0},{"name":"relative_price","value":0}],"text":{"en":"My strongest feeling right now is one of being disappointed and scammed. The total costs nearly doubled, jumping from the $2000 USD Bookimed total to $5000 once I was at the clinic. The fractional CO2 laser treatment I received on my face and neck also wasn't what I originally requested; the doctor suggested changing it only after I had already arrived, which should have been communicated much earlier. While the clinic staff themselves were fine and have stayed in touch, the experience with the surgeon and the finances was poor. Make sure the treatment promised on Bookimed is the same one you're getting at the clinic. I would avoid this dermatologist and Wansiri."},"order":{"operation":{"id":1512,"name":{"en":"CO2 Laser Treatment"}}},"clinic_info":{"id":5983,"name":"Wansiri Hospital","alias":"wansiri-hospital","flags":[{"name":"has_active_agencies","value":true},{"name":"is_hide","value":false}]},"created_at":"2026-06-25T07:18:40.256+00:00","flags":[{"name":"is_approved","value":true},{"name":"has_client_feedback","value":true},{"name":"is_anonymously","value":true},{"name":"is_notification_sent","value":false},{"name":"would_recommend","value":false}],"client_response":{"what_like_text":{"en":"The customer service at the clinic was great and the staff was very kind."},"what_not_like_text":{"en":"Patient Complaint Regarding Treatment Plan and Communication at Wansiri\n\nI am documenting my concerns regarding the communication, treatment planning, and services I received at Wansiri.\n\nBefore my appointment, I specifically requested the following treatments:\n\n* Ablative CO2 laser treatment for the full face and décolletage\n* Ultherapy for the full face\n\nThe estimated total cost discussed was approximately USD 2,000. The doctor agreed to this proposed treatment plan, and I confirmed that I wished to proceed based on that agreement.\n\nHowever, on the day of the scheduled treatment, the doctor informed me that she did not want to perform any CO2 laser treatment on my face. This was a significant change from the treatment plan that had previously been discussed and agreed upon.\n\nInstead, the doctor and coordinator recommended a different package consisting of:\n\n* Thermage treatment around the eyes\n* Ultherapy for the full face\n* Microneedling\n\nThe revised package cost approximately USD 5,000, which was more than double the original estimate.\n\nMy primary concerns were not adequately addressed. In particular:\n\n* No CO2 laser treatment was performed on my face.\n* No treatment was provided for my décolletage.\n* The crepey skin around my eyes, which was one of my main concerns, was not adequately addressed.\n* The treatment plan was substantially changed on the day of the procedure, after I had already traveled to and committed to receiving treatment at the clinic.\n* The reasons for changing the original treatment plan were not clearly explained before the appointment.\n* I was presented with considerably more expensive alternatives without adequate time to consider the change or seek another medical opinion.\n\nI relied on the doctor’s prior agreement when deciding to proceed with treatment at Wansiri. Had I been informed in advance that the doctor would not perform CO2 laser treatment on my face or décolletage, I could have reconsidered the appointment, consulted another provider, or made a more informed decision.\n\nAs a result, I felt pressured into accepting a treatment package that was significantly more expensive than the original estimate and that did not adequately address the skin concerns for which I sought treatment. I left feeling that the communication had been misleading and that I had not received the treatment plan I had originally agreed to.\n\nI believe communication between the doctor, coordinator, and patient should be improved. Any changes to an agreed treatment plan, particularly changes involving substantially different procedures and costs, should be clearly communicated before the patient arrives for treatment.\n\nI am requesting a written explanation of:\n\n1. Why the originally agreed CO2 laser treatment was declined on the day of treatment.\n2. Why I was not informed of this change before the appointment.\n3. Why no treatment was provided for my décolletage.\n4. How the recommended treatments were intended to address the crepey skin around my eyes.\n5. Why the final cost increased from approximately USD 2,000 to approximately USD 5,000.\n6. What resolution or compensation the clinic proposes regarding the difference between the agreed treatment plan and the services ultimately provided."}}},{"id":17740,"user":{"id":725139,"name":"Marielle Bahler","country_code":"FR","country_name":{"en":"France"}},"ratings":[{"name":"main","value":2},{"name":"relative_price","value":1},{"name":"doctor","value":2},{"name":"personal","value":3},{"name":"comfort","value":3},{"name":"coordination","value":0},{"name":"translation","value":2},{"name":"nps","value":0},{"name":"manager","value":0}],"text":{"en":"I went to this clinic to get medical care. The very high price could be justified by this type of treatment.\nThe medical team were present, but no parameters were taken either before or after the treatment. I don't think that customer satisfaction is the objective, the aim is above all to make people spend money unnecessarily.\nI would not recommend this clinic"},"order":{"operation":{"id":945,"name":{"en":"Cryolipolysis (Coolsculpting)"}}},"clinic_info":{"id":5585,"name":"ID Clinic Bangkok","alias":"id-clinic-bangkok","flags":[{"name":"has_active_agencies","value":true},{"name":"is_hide","value":false}]},"created_at":"2024-11-28T13:16:09.380+00:00","flags":[{"name":"is_approved","value":true},{"name":"has_client_feedback","value":true},{"name":"is_anonymously","value":false},{"name":"would_recommend","value":false},{"name":"is_notification_sent","value":false},{"name":"deactivated_clinic","value":false}],"client_response":{"preview_to_review_text":{"en":"I went to this clinic to get medical care. The very high price could be justified by this type of treatment.\nThe medical team were present, but no parameters were taken either before or after the treatment. I don't think that customer satisfaction is the objective, the aim is above all to make people spend money unnecessarily.\nI would not recommend this clinic"}}},{"id":27650,"user":{"id":1056729,"name":"Danielle Keshan","country_code":"AU"},"ratings":[{"name":"main","value":1},{"name":"doctor","value":2},{"name":"personal","value":1},{"name":"comfort","value":1},{"name":"translation","value":1},{"name":"recommend","value":2},{"name":"manager","value":0},{"name":"relative_price","value":0}],"text":{"en":"From the beginning, there was a significant lack of clear communication from my Bookimed coordinator. I believe there was a failure to adequately confirm the agreed arrangements with the clinic, which seems to have directly contributed to the services and procedures I paid for not being fulfilled. I was also extremely disappointed that the doctor did not properly listen to my specific requests for my full face treatment; a significant language barrier made communication even more difficult. I proceeded based on the procedures in my Bookimed confirmation, but this did not happen. I am extremely disappointed. I feel misled about the services I booked, and this has resulted in significant additional expenses for me. While there were no extra charges from the clinic itself, I feel unfairly out of pocket after travelling so far for an agreement that was not honoured."},"order":{"operation":{"id":1512,"name":{"en":"CO2 Laser Treatment"}}},"clinic_info":{"id":5585,"name":"ID Clinic Bangkok","alias":"id-clinic-bangkok","flags":[{"name":"has_active_agencies","value":true},{"name":"is_hide","value":false}]},"created_at":"2026-10-06T08:03:30.863+00:00","flags":[{"name":"is_approved","value":true},{"name":"has_client_feedback","value":true},{"name":"is_anonymously","value":true},{"name":"is_notification_sent","value":false},{"name":"would_recommend","value":false}],"client_response":{"what_not_like_text":{"en":"From the beginning of my booking through Bookimed, there has been a significant lack of clear and consistent communication from my assigned coordinator. I believe there was a failure to adequately communicate and confirm the agreed arrangements with both the hospital and, ultimately, the clinic. This lack of proper coordination appears to have directly contributed to the services and procedures that were agreed upon not being fulfilled. I believe this represents a serious failure in the coordination and handling of my booking through Bookimed, and I feel it is important that this responsibility is properly acknowledged."}}},{"id":18226,"user":{"id":707934,"name":"Doreen Foo","country_code":"SG","country_name":{"en":"Singapore"}},"ratings":[{"name":"main","value":1},{"name":"doctor","value":5},{"name":"relative_price","value":3},{"name":"personal","value":1},{"name":"comfort","value":3},{"name":"coordination","value":3},{"name":"translation","value":3},{"name":"nps","value":1},{"name":"manager","value":1}],"text":{"en":"It was a terrible experience which I never want to go through again. Upon arrival at the hospital, the consultant , Jeab who led me there was not present to receive me. Instead I was attended by the medical sstaff who flatly shot down the agreed quotations offered by Jeab and even said they do not need the VDO anymore so they could not offer me what Jeab did and I was told I had to pay 3 times the proce of what I was offered before. Consequent to the price dispute, there were lots of bleak moments between the consultant and the medical staff internally then I was made to wait for over two hours then they suddenly reversed to ask for VDO compromised on an agreed price. I repeated said no to revealing my face for the VDO and the secretary Kimmy assured me my face will not be shown on camera. Prior to seeing the doctor, I was told to made payment first. For every doctor consultation, I had to go to the cashier to complete the payment and I was seeing two different doctors meant I had to repeat same process twice touring the entire medical centre so many times. What was most stupid was that I was never informed that I had to pay out of pocket for the Covid-9 test which I deem really unfair when there was konsixh prior information and they just dumped all the hidden cost on me. 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