{"meta":{"humanUrl":"https://us-uk.bookimed.com/clinics/country=thailand/city=phuket/procedure=exosome/","canonicalUrl":"https://us-uk.bookimed.com/clinics/country=thailand/city=phuket/procedure=exosome/","jsonUrl":"https://us-uk.bookimed.com/clinics/country=thailand/city=phuket/procedure=exosome/data.json","title":"Exosome therapy Clinics in Phuket 2026: Cost, Clinics & Reviews","description":"Exosome therapy in Phuket costs from $530. Compare 2 , verified reviews. Get your free quote!","heading":"Exosome Therapy in Phuket — Get 3 Top Clinic Matches with Costs","locale":"en","schemaVersion":"ClinicListingPageDataV1","snapshotId":"fd7e6594-f939b852","contentVersion":"fd7e6594","generatedAt":"2026-11-13T00:34:02.565Z"},"filters":{"country":"thailand","city":"phuket","procedure":"exosome","page":1},"pagination":{"page":1,"totalCount":2,"totalPages":1},"breadcrumbs":[{"name":"Home","url":"/"},{"name":"Clinics","url":"/clinics/"},{"name":"Thailand","url":"/clinics/country=thailand/"},{"name":"Phuket","url":"/clinics/country=thailand/city=phuket/"},{"name":"Exosome therapy","url":"/clinics/country=thailand/procedure=exosome/"}],"entities":[{"name":"Thailand","alias":"thailand","type":"country","id":45},{"name":"Phuket","alias":"phuket","type":"city","id":362},{"name":"Exosome therapy","alias":"exosome","type":"procedure","id":1482}],"clinics":{"clinics":[{"text":"

Plenary Wellness Center holds the Phuket's Best Wellness Center 2025 title and operates inside the Wyndham Grand Nai Harn Beach. Licensed medical doctors lead all protocols using laboratory-screened, certified products for safety. This cell-free therapy delivers extracellular vesicles through IV infusion or targeted injections to support tissue repair. The clinic often combines these treatments with NAD+ or peptide therapy for systemic recovery. The facility maintains high standards with FDA-approved technology in a licensed medical setting in Thailand.

","text_type":"mt_wow_description","best_texts":{"techniques":"Exosome IV therapy, targeted exosome injection","why_its_ranked":"Offers IV infusion or targeted injection for systemic or localized exosome delivery. Cell-free therapy uses lab-screened, certified products. Combinable with NAD+, PRP for enhanced cellular support."},"agency_settings":[{"setting_name":"is_new","setting_value":"0"},{"setting_name":"kids_only","setting_value":"0"}],"procedure_prices":[{"prices":{"price_from":400,"price_to":0,"currency":"USD","id":53840},"operation":{"id":1482,"name":"Exosome therapy","alias":"exosome"}}],"reviews":[],"clinic":{"id":6863,"alias":"plenary-wellness","name":"Plenary Wellness Center","short_description":"

Plenary Wellness Center is an award-winning medical spa inside the Wyndham Grand Nai Harn Beach Phuket. Named Phuket’s Best Wellness Center 2025, it specializes in medical aesthetics, anti-aging, and holistic wellness programs.

","images":[{"base_url":"clinic/685d21d2a8d11","title":"Plenary Wellness clinic exterior at Wyndham Grand Nai Harn Beach, Phuket"},{"base_url":"clinic/685d21fa2a2d3","title":"Plenary Wellness clinic exterior and pool area at Wyndham Grand Nai Harn Beach Phuket"},{"base_url":"clinic/6863a9c340654","title":"Patient lounge at Plenary Wellness clinic with modern beige recliners"},{"base_url":"clinic/6863aba730666","title":"Modern clinic corridor at Plenary Wellness with marble floors and indoor plants"}],"flags":[{"name":"has_active_agencies","value":true},{"name":"is_hide","value":false}],"geo":{"country":{"name":"Thailand","id":45,"alias":"thailand","iso_code":"TH"},"city":{"name":"Phuket","id":362,"alias":"phuket"},"address":"328 Soi Naya, Tambon Rawai, Amphoe Mueang Phuket, Chang Wat Phuket 83100, Thailand"},"rating":{"rating":5,"google":5,"percent_of_satisfied_clients":98},"statistics":{"number_of_reviews":1,"doctors_number":6,"year_foundation":2022},"accreditations":[],"agency_settings":[{"setting_name":"is_new","setting_value":"0"},{"setting_name":"kids_only","setting_value":"0"}]}},{"text":"

The Demarest Clinic specializes in regenerative medicine with AABB-certified cell processing for exosome therapy. Dr. Tatiana Zhelninova-Bosch brings _doctor_9127_years_ of expertise in cardiology and regenerative care, having trained at elite institutions worldwide and led clinical trials at Hadassah Medical Center. The clinic maintains advanced protocols through a global research network.

","text_type":"mt_wow_description","agency_settings":[{"setting_name":"is_new","setting_value":"0"},{"setting_name":"kids_only","setting_value":"0"}],"reviews":[],"clinic":{"id":6254,"alias":"the-demarest-clinic","name":"The Demarest Clinic","short_description":"

The Demarest Clinic is the first clinic in Thailand sanctioned by the Health Ministry for allogeneic stem cell therapy. It specializes in regenerative medicine and cellular therapies.

","images":[{"base_url":"clinic/6762a0dfa303d","title":"Reception and waiting area at The Demarest Clinic with modern white interior"},{"base_url":"clinic/6762a16ee2653","title":"Reception staff in white uniforms with masks at The Demarest Clinic lobby"},{"base_url":"clinic/6762a112c717a","title":"Modern white reception and waiting area at The Demarest Clinic, Phuket, Thailand"},{"base_url":"clinic/6762a11de7cc4","title":"Modern reception and waiting area at Demarest Clinic Phuket with white interior design"}],"flags":[{"name":"has_active_agencies","value":false},{"name":"is_hide","value":false}],"geo":{"country":{"name":"Thailand","id":45,"alias":"thailand","iso_code":"TH"},"city":{"name":"Phuket","id":362,"alias":"phuket"},"address":" 63/502, Moo 2, Thepkasattri Road Koh Kaew, Muang, Phuket 83000"},"rating":{"rating":0,"google":5,"percent_of_satisfied_clients":0},"statistics":{"number_of_reviews":0,"doctors_number":0,"year_foundation":2021},"accreditations":[],"agency_settings":[{"setting_name":"is_new","setting_value":"0"},{"setting_name":"kids_only","setting_value":"0"}]}}],"meta":{"total_count":2,"total_pages":1}},"clinicsMeta":{"total_count":2,"total_pages":1},"clinicsCount":2,"clinicsCountByEntity":{"clinic_count":90},"doctors":{"doctors":[{"card_text":"

Dr. Bee specializes in natural aesthetics and regenerative medicine at Plenary Wellness, combining artistic precision with advanced techniques.

","doctor":{"id":10106,"alias":"bee-tamonwan","name":"Bee Thamonwan Trongpanyachot","clinic_id":6863,"photo":"doctor/6a7af2ecb65f9","first_year_working":2017,"created_at":"2025-06-24T09:45:28.951+00:00","short_description":"

Dr. Bee Thamonwan is an aesthetic and regenerative medicine specialist at Plenary Wellness in Phuket. She focus on natural rejuvenation using stem cells and collagen-boosting biostimulators. Dr. Thamonwan earned her medical degree from the Medical University of Lublin in Poland. She speaks Thai, English, and Chinese fluently.

","specialities":[{"id":"drm.001","name":"Dermatologist","illness_kind_id":39},{"id":"hts.001","name":"Hair transplant surgeon","illness_kind_id":38},{"id":"imm.002","name":"Immunologist","illness_kind_id":21},{"id":"regmed.","name":"Regenerative medicine specialist","illness_kind_id":70}],"statistics":{"review_count":0,"review_score":0,"operations_performed_count":10000}},"clinic":{"id":6863,"alias":"plenary-wellness","name":"Plenary Wellness Center","short_description":"

Plenary Wellness Center is an award-winning medical spa inside the Wyndham Grand Nai Harn Beach Phuket. Named Phuket’s Best Wellness Center 2025, it specializes in medical aesthetics, anti-aging, and holistic wellness programs.

","images":[{"base_url":"clinic/685d21d2a8d11","title":"Plenary Wellness clinic exterior at Wyndham Grand Nai Harn Beach, Phuket"},{"base_url":"clinic/685d21fa2a2d3","title":"Plenary Wellness clinic exterior and pool area at Wyndham Grand Nai Harn Beach Phuket"},{"base_url":"clinic/6863a9c340654","title":"Patient lounge at Plenary Wellness clinic with modern beige recliners"},{"base_url":"clinic/6863aba730666","title":"Modern clinic corridor at Plenary Wellness with marble floors and indoor plants"}],"flags":[{"name":"has_active_agencies","value":true},{"name":"is_hide","value":false}],"geo":{"country":{"name":"Thailand","id":45,"alias":"thailand","iso_code":"TH"},"city":{"name":"Phuket","id":362,"alias":"phuket"},"address":"328 Soi Naya, Tambon Rawai, Amphoe Mueang Phuket, Chang Wat Phuket 83100, Thailand"},"rating":{"rating":5,"google":5,"percent_of_satisfied_clients":98},"statistics":{"number_of_reviews":1,"doctors_number":6,"year_foundation":2022},"accreditations":[]},"procedure_prices":[{"prices":{"price_from":400,"price_to":0,"currency":"USD","id":53840},"operation":{"id":1482,"name":"Exosome therapy","alias":"exosome"}}]},{"doctor":{"id":9127,"alias":"tatiana-zhelninova-bosch","name":"Tatiana Zhelninova - Bosch","clinic_id":6254,"photo":"doctor/6771ade5bbea7","first_year_working":1993,"created_at":"2024-12-29T20:15:32.048+00:00","short_description":"

Dr. Tatiana Zhelninova-Bosch is a cardiologist and regenerative medicine specialist at The Demarest Clinic in Phuket. She is a recognized leader in stem cell therapy and clinical trial management. Dr. Zhelninova-Bosch previously served as the Chief Physician and Medical Director of Hadassah Medical Moscow. She treats complex conditions like atherosclerosis, heart failure, and pulmonary hypertension.

","specialities":[{"id":"crl.001","name":"Cardiologist","illness_kind_id":4}],"statistics":{"review_count":0,"review_score":0}},"clinic":{"id":6254,"alias":"the-demarest-clinic","name":"The Demarest Clinic","short_description":"

The Demarest Clinic is the first clinic in Thailand sanctioned by the Health Ministry for allogeneic stem cell therapy. It specializes in regenerative medicine and cellular therapies.

","images":[{"base_url":"clinic/6762a0dfa303d","title":"Reception and waiting area at The Demarest Clinic with modern white interior"},{"base_url":"clinic/6762a16ee2653","title":"Reception staff in white uniforms with masks at The Demarest Clinic lobby"},{"base_url":"clinic/6762a112c717a","title":"Modern white reception and waiting area at The Demarest Clinic, Phuket, Thailand"},{"base_url":"clinic/6762a11de7cc4","title":"Modern reception and waiting area at Demarest Clinic Phuket with white interior design"}],"flags":[{"name":"has_active_agencies","value":false},{"name":"is_hide","value":false}],"geo":{"country":{"name":"Thailand","id":45,"alias":"thailand","iso_code":"TH"},"city":{"name":"Phuket","id":362,"alias":"phuket"},"address":" 63/502, Moo 2, Thepkasattri Road Koh Kaew, Muang, Phuket 83000"},"rating":{"rating":0,"google":5,"percent_of_satisfied_clients":0},"statistics":{"number_of_reviews":0,"doctors_number":0,"year_foundation":2021},"accreditations":[]}}],"meta":{"total_count":1,"total_pages":1}},"reviews":{"reviews":[{"id":24484,"user":{"id":1001043,"name":"Ralph Cochran ","country_code":"US","country_name":{"en":"United States of America"}},"ratings":[{"name":"main","value":5},{"name":"doctor","value":5},{"name":"personal","value":5},{"name":"comfort","value":5},{"name":"translation","value":5},{"name":"manager","value":0},{"name":"relative_price","value":0}],"text":{"en":"Sitting in the consultation room while the surgeon explained the precise use of 50-100 million umbilical cord stem cells gave me a clear sense of the technical path ahead. Fifteen days after the treatment, I am already noticing some improvement in my overall physical state. The application was smooth, and I experienced no injection site reactions or inflammatory flare-ups afterward. Recovery is just beginning. Every interaction with the clinic staff was handled with professional efficiency, ensuring that the logistical side of the medical travel was as controlled as the procedure itself. It is important to stay patient during this early window while the body starts to respond to the cells. The team followed through on every detail discussed."},"order":{"operation":{"id":139,"name":{"en":"Stem Cell Therapy"}}},"clinic_info":{"id":6287,"name":"Vega Clinic","alias":"vega-clinic","flags":[{"name":"has_active_agencies","value":true},{"name":"is_hide","value":false}]},"created_at":"2026-03-28T13:27:52.737+00:00","flags":[{"name":"is_approved","value":true},{"name":"has_client_feedback","value":true},{"name":"is_anonymously","value":false},{"name":"is_notification_sent","value":false},{"name":"would_recommend","value":false},{"name":"coordinator_mentioned","value":false}],"summary":{"positive":{"en":"The team followed through on every detail discussed."}}},{"id":10395,"user":{"id":445381,"name":" Kalyna Newton.","country_code":"ID","country_name":{"en":"Indonesia"}},"ratings":[{"name":"main","value":5},{"name":"comfort","value":5},{"name":"coordination","value":5},{"name":"doctor","value":5},{"name":"manager","value":5},{"name":"personal","value":5},{"name":"translation","value":5},{"name":"relative_price","value":3}],"text":{"en":"Everything went so smoothly and I was well taken care of upon arrival. B. Care Medical Center is very clean and beautiful. The medical team were very professional and thorough and warm and welcoming. Prices were very reasonable and they went above and beyond to give me more treatment than I had asked for. Bookimed was also very easy to use, response time was quick and easy and all my questions were answered promptly. If you're travelling to Bangkok and need fast and quality care, I would highly recommend using Bookimed to set up an appointment and going to B. Care Medical Center for your medical needs."},"order":{"operation":{"id":871,"name":{"en":"Mole Removal"}}},"clinic_info":{"id":474,"name":"B.Care Medical Center","alias":"bcare-medical-center","flags":[{"name":"is_hide","value":false},{"name":"has_active_agencies","value":false}]},"created_at":"2023-01-28T11:56:53.000+00:00","flags":[{"name":"is_approved","value":true},{"name":"is_anonymously","value":false},{"name":"is_notification_sent","value":false},{"name":"would_recommend","value":true},{"name":"has_client_feedback","value":true},{"name":"coordinator_mentioned","value":false},{"name":"deactivated_clinic","value":false}],"comment_about_bookimed":{"en":"Very satisfied."},"summary":{"positive":{"en":"If you're travelling to Bangkok and need fast and quality care, I would highly recommend using Bookimed to set up an appointment and going to B. Care Medical Center for your medical needs."}}},{"id":21913,"user":{"id":879228,"name":"Judith Williams ","country_code":"GB","country_name":{"en":"United Kingdom"}},"ratings":[{"name":"main","value":5},{"name":"relative_price","value":3},{"name":"doctor","value":5},{"name":"personal","value":5},{"name":"comfort","value":5},{"name":"coordination","value":5},{"name":"translation","value":5},{"name":"nps","value":10},{"name":"manager","value":5}],"text":{"en":"Lovely clean comfortable. Staff vèy attentive \nPrice was very good and no pain I had while having treatment highly recommended"},"order":{"operation":{"id":422,"name":{"en":"Botox injections"}}},"clinic_info":{"id":5658,"name":"Menness Wellness Clinic","alias":"menness-wellness-clinic","flags":[{"name":"has_active_agencies","value":true},{"name":"is_hide","value":false}]},"created_at":"2025-10-08T09:58:53.286+00:00","flags":[{"name":"is_approved","value":true},{"name":"has_client_feedback","value":true},{"name":"is_anonymously","value":false},{"name":"would_recommend","value":true},{"name":"is_notification_sent","value":false},{"name":"deactivated_clinic","value":false}],"client_response":{"preview_to_review_text":{"en":"Lovely clean comfortable. Staff vèy attentive \nPrice was very good and no pain I had while having treatment highly recommended"},"what_like_text":{"en":"Cleaniness. Friendly staff .great attentive from the doctor ..will recommend"},"what_not_like_text":{"en":"Haven.t got any"}},"comment_about_bookimed":{"en":"Very easy to book ..from the time I decided to come to bankok treatment .very attentive all the way to me turning up to clinic and treatment from time you entered till you left ..brilliant"},"summary":{"positive":{"en":"highly recommended"}}},{"id":27404,"user":{"id":1087433,"name":"Elina Shayan","country_code":"AU"},"ratings":[{"name":"main","value":4.5}],"text":{"en":"The swelling has gone down a bit but it’s still definitely visible and I’m happy with the results. honestly it was a really good experience."},"order":{"operation":{"id":948,"name":{"en":"Jaw shaping"}}},"clinic_info":{"id":3410,"name":"Asia Cosmetic Hospital","alias":"asia-cosmetic-hospital","flags":[{"name":"is_hide","value":false},{"name":"has_active_agencies","value":true}]},"created_at":"2026-09-22T09:40:53.778+00:00","flags":[{"name":"is_approved","value":true},{"name":"has_client_feedback","value":true},{"name":"is_anonymously","value":true},{"name":"coordinator_mentioned","value":false}],"summary":{"positive":{"en":"honestly it was a really good experience."}}},{"id":22248,"user":{"id":865380,"name":"Patrick ","country_code":"BE","country_name":{"en":"Belgium"}},"ratings":[{"name":"main","value":4},{"name":"relative_price","value":2},{"name":"doctor","value":1},{"name":"personal","value":4},{"name":"comfort","value":5},{"name":"coordination","value":4},{"name":"translation","value":2},{"name":"nps","value":1},{"name":"manager","value":1}],"text":{"en":"A agent book a appointment but when i come that day.. the doctor whas not there.. the agent do something wrong.. why the doctor not there?.. the staff told me.. the doctor whas yesterday Here.. he have to be there when i come or the agent makes a mistake!"},"order":{"operation":{"id":823,"name":{"en":"PRP Hair Loss Treatment"}}},"clinic_info":{"id":5959,"name":"STC Clinic","alias":"stc-clinic","flags":[{"name":"has_active_agencies","value":false},{"name":"is_hide","value":false}]},"created_at":"2025-10-29T05:34:56.870+00:00","flags":[{"name":"is_approved","value":true},{"name":"has_client_feedback","value":true},{"name":"is_anonymously","value":false},{"name":"would_recommend","value":true},{"name":"is_notification_sent","value":false},{"name":"coordinator_mentioned","value":false},{"name":"deactivated_clinic","value":false}],"client_response":{"preview_to_review_text":{"en":"A agent book a appointment but when i come that day.. the doctor whas not there.. the agent do something wrong.. why the doctor not there?.. the staff told me.. the doctor whas yesterday Here.. he have to be there when i come or the agent makes a mistake!"},"what_not_like_text":{"en":"A appointment but no doctor"}},"comment_about_bookimed":{"en":"The agent that book the appointment , he do a mistake"},"summary":{"positive":{"en":"the staff told me.. the doctor whas yesterday Here.."}}},{"id":23194,"user":{"id":958380,"name":"Katja Brotzer","country_code":"DE","country_name":{"en":"Germany"}},"ratings":[{"name":"main","value":4},{"name":"relative_price","value":2},{"name":"doctor","value":3},{"name":"personal","value":5},{"name":"comfort","value":4},{"name":"coordination","value":3},{"name":"translation","value":3},{"name":"nps","value":10},{"name":"manager","value":5}],"text":{"en":"I found Bookimed's handling/recommendation by Yeva to be very professional and excellent support. I particularly appreciated her warm manner. I will definitely contact Bookimed again if I want to seek treatment abroad. A big thank you to YEVA."},"order":{"operation":{"id":945,"name":{"en":"Cryolipolysis (Coolsculpting)"}}},"clinic_info":{"id":5585,"name":"ID Clinic Bangkok","alias":"id-clinic-bangkok","flags":[{"name":"has_active_agencies","value":true},{"name":"is_hide","value":false}]},"created_at":"2025-12-28T08:11:51.452+00:00","flags":[{"name":"is_approved","value":true},{"name":"has_client_feedback","value":true},{"name":"is_anonymously","value":false},{"name":"would_recommend","value":true},{"name":"is_notification_sent","value":false},{"name":"coordinator_mentioned","value":false},{"name":"deactivated_clinic","value":false}],"client_response":{"preview_to_review_text":{"en":"I found Bookimed's handling/recommendation by Yeva to be very professional and excellent support. I particularly appreciated her warm manner. I will definitely contact Bookimed again if I want to seek treatment abroad. Many thanks to YEVA."},"what_like_text":{"en":"I felt well cared for during the treatment."},"what_not_like_text":{"en":"I have already explained"}},"comment_about_bookimed":{"en":"YEVA is excellent, competent, very accessible and friendly – always a pleasure to work with."},"summary":{"positive":{"en":"A big thank you to YEVA."}}},{"id":18144,"user":{"id":729565,"name":"FRANCOIS DERAZE","country_code":"FR","country_name":{"en":"France"}},"ratings":[{"name":"main","value":4},{"name":"relative_price","value":1},{"name":"doctor","value":4},{"name":"personal","value":4},{"name":"comfort","value":4},{"name":"coordination","value":4},{"name":"translation","value":3},{"name":"nps","value":8},{"name":"manager","value":4}],"text":{"en":"I would like the information to be more precise about the procedures. The expected results to be detailed with photos."},"order":{"operation":{"id":823,"name":{"en":"PRP Hair Loss Treatment"}}},"clinic_info":{"id":5959,"name":"STC Clinic","alias":"stc-clinic","flags":[{"name":"has_active_agencies","value":false},{"name":"is_hide","value":false}]},"created_at":"2024-12-25T09:00:55.975+00:00","flags":[{"name":"is_approved","value":true},{"name":"has_client_feedback","value":true},{"name":"is_anonymously","value":false},{"name":"would_recommend","value":true},{"name":"is_notification_sent","value":false},{"name":"coordinator_mentioned","value":false},{"name":"deactivated_clinic","value":false}],"client_response":{"preview_to_review_text":{"en":"I would like the information to be more precise about the procedures. The expected results to be detailed with photos."},"what_like_text":{"en":"Availability. Professionalism"},"what_not_like_text":{"en":"English not perfect"}},"summary":{"positive":{"en":"The expected results to be detailed with photos."}}},{"id":9975,"user":{"id":423633,"name":"Rosella boyd","country_code":"US","country_name":{"en":"United States of America"}},"ratings":[{"name":"main","value":4},{"name":"comfort","value":5},{"name":"coordination","value":5},{"name":"doctor","value":5},{"name":"manager","value":5},{"name":"personal","value":5},{"name":"translation","value":5},{"name":"relative_price","value":3}],"text":{"en":"Good medical staff"},"order":{"operation":{"id":924,"name":{"en":"Facial Fat Transfer"}}},"clinic_info":{"id":250,"name":"Bumrungrad International Hospital","alias":"bumrungrad-international-hospital","flags":[{"name":"is_hide","value":false},{"name":"has_active_agencies","value":false}]},"created_at":"2022-11-20T05:02:22.000+00:00","flags":[{"name":"is_approved","value":true},{"name":"is_anonymously","value":false},{"name":"is_notification_sent","value":false},{"name":"would_recommend","value":true},{"name":"has_client_feedback","value":true},{"name":"deactivated_clinic","value":false}]},{"id":25992,"user":{"id":988321,"name":"Rachel Davis","country_code":"KW"},"ratings":[{"name":"main","value":2},{"name":"doctor","value":3},{"name":"personal","value":4},{"name":"comfort","value":4},{"name":"translation","value":5},{"name":"recommend","value":1},{"name":"manager","value":0},{"name":"relative_price","value":0}],"text":{"en":"My strongest feeling right now is one of being disappointed and scammed. The total costs nearly doubled, jumping from the $2000 USD Bookimed total to $5000 once I was at the clinic. The fractional CO2 laser treatment I received on my face and neck also wasn't what I originally requested; the doctor suggested changing it only after I had already arrived, which should have been communicated much earlier. While the clinic staff themselves were fine and have stayed in touch, the experience with the surgeon and the finances was poor. Make sure the treatment promised on Bookimed is the same one you're getting at the clinic. I would avoid this dermatologist and Wansiri."},"order":{"operation":{"id":1512,"name":{"en":"CO2 Laser Treatment"}}},"clinic_info":{"id":5983,"name":"Wansiri Hospital","alias":"wansiri-hospital","flags":[{"name":"has_active_agencies","value":true},{"name":"is_hide","value":false}]},"created_at":"2026-06-25T07:18:40.256+00:00","flags":[{"name":"is_approved","value":true},{"name":"has_client_feedback","value":true},{"name":"is_anonymously","value":true},{"name":"is_notification_sent","value":false},{"name":"would_recommend","value":false}],"client_response":{"what_like_text":{"en":"The customer service at the clinic was great and the staff was very kind."},"what_not_like_text":{"en":"Patient Complaint Regarding Treatment Plan and Communication at Wansiri\n\nI am documenting my concerns regarding the communication, treatment planning, and services I received at Wansiri.\n\nBefore my appointment, I specifically requested the following treatments:\n\n* Ablative CO2 laser treatment for the full face and décolletage\n* Ultherapy for the full face\n\nThe estimated total cost discussed was approximately USD 2,000. The doctor agreed to this proposed treatment plan, and I confirmed that I wished to proceed based on that agreement.\n\nHowever, on the day of the scheduled treatment, the doctor informed me that she did not want to perform any CO2 laser treatment on my face. This was a significant change from the treatment plan that had previously been discussed and agreed upon.\n\nInstead, the doctor and coordinator recommended a different package consisting of:\n\n* Thermage treatment around the eyes\n* Ultherapy for the full face\n* Microneedling\n\nThe revised package cost approximately USD 5,000, which was more than double the original estimate.\n\nMy primary concerns were not adequately addressed. In particular:\n\n* No CO2 laser treatment was performed on my face.\n* No treatment was provided for my décolletage.\n* The crepey skin around my eyes, which was one of my main concerns, was not adequately addressed.\n* The treatment plan was substantially changed on the day of the procedure, after I had already traveled to and committed to receiving treatment at the clinic.\n* The reasons for changing the original treatment plan were not clearly explained before the appointment.\n* I was presented with considerably more expensive alternatives without adequate time to consider the change or seek another medical opinion.\n\nI relied on the doctor’s prior agreement when deciding to proceed with treatment at Wansiri. Had I been informed in advance that the doctor would not perform CO2 laser treatment on my face or décolletage, I could have reconsidered the appointment, consulted another provider, or made a more informed decision.\n\nAs a result, I felt pressured into accepting a treatment package that was significantly more expensive than the original estimate and that did not adequately address the skin concerns for which I sought treatment. I left feeling that the communication had been misleading and that I had not received the treatment plan I had originally agreed to.\n\nI believe communication between the doctor, coordinator, and patient should be improved. Any changes to an agreed treatment plan, particularly changes involving substantially different procedures and costs, should be clearly communicated before the patient arrives for treatment.\n\nI am requesting a written explanation of:\n\n1. Why the originally agreed CO2 laser treatment was declined on the day of treatment.\n2. Why I was not informed of this change before the appointment.\n3. Why no treatment was provided for my décolletage.\n4. How the recommended treatments were intended to address the crepey skin around my eyes.\n5. Why the final cost increased from approximately USD 2,000 to approximately USD 5,000.\n6. What resolution or compensation the clinic proposes regarding the difference between the agreed treatment plan and the services ultimately provided."}}},{"id":17740,"user":{"id":725139,"name":"Marielle Bahler","country_code":"FR","country_name":{"en":"France"}},"ratings":[{"name":"main","value":2},{"name":"relative_price","value":1},{"name":"doctor","value":2},{"name":"personal","value":3},{"name":"comfort","value":3},{"name":"coordination","value":0},{"name":"translation","value":2},{"name":"nps","value":0},{"name":"manager","value":0}],"text":{"en":"I went to this clinic to get medical care. The very high price could be justified by this type of treatment.\nThe medical team were present, but no parameters were taken either before or after the treatment. I don't think that customer satisfaction is the objective, the aim is above all to make people spend money unnecessarily.\nI would not recommend this clinic"},"order":{"operation":{"id":945,"name":{"en":"Cryolipolysis (Coolsculpting)"}}},"clinic_info":{"id":5585,"name":"ID Clinic Bangkok","alias":"id-clinic-bangkok","flags":[{"name":"has_active_agencies","value":true},{"name":"is_hide","value":false}]},"created_at":"2024-11-28T13:16:09.380+00:00","flags":[{"name":"is_approved","value":true},{"name":"has_client_feedback","value":true},{"name":"is_anonymously","value":false},{"name":"would_recommend","value":false},{"name":"is_notification_sent","value":false},{"name":"deactivated_clinic","value":false}],"client_response":{"preview_to_review_text":{"en":"I went to this clinic to get medical care. 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