The Rules Behind Bookimed
Every policy that governs how we list clinics, publish content, and handle your money — in one place, for patients, partner clinics, and anyone else who wants to check our work. Some documents apply to more than one audience; we tag each one so you know which parts are yours to read.
How to Read Our Policies
Before you open any single document, here's the same test we hold every one of them to.
Who Wrote It, Who Checked It
Every policy names who drafted it and when legal last checked it — not one vague "updated" date.
How a Clinic Gets Listed
Only licensed clinics that pass our internal criteria appear here — the exact bar is in the Ranking Policy.
What's Paid Placement
If a clinic pays to rank higher, the listing says "Promoted" in the same place you’re looking — not in a footnote.
How We Make Money
Patients never pay us. Clinics can pay for placement or a booking fee — the Finance Policy spells out how.
What Happens if We Get It Wrong
Broken rules have consequences, from a correction notice to removing a clinic from the platform.
All Policies
13 policiesTerms of Service
The core agreement between you and Bookimed — how the platform works, how clinics are chosen, and what happens if either side breaks the rules.
Privacy Notice
What personal and medical data we collect, why we pass some of it to clinics, and how long we keep it.
Cookie Policy
The categories of cookies we use for analytics and tracking, and how to turn them off.
Afterpay
How installment payment for treatment works, who’s eligible, and the repayment terms.
Medical Disclaimer
Why information on Bookimed isn’t medical advice and can’t replace a doctor’s consultation.
Payment & Deposit Terms
How deposits are collected and refunded, and how payments move between patients, Bookimed, and clinics.
Review & Comment Policy
How we collect, verify, and moderate patient reviews, and what clinics can expect from the process.
Finance policy
How Bookimed earns commission from partner clinics, and why that never affects prices or recommendations shown to patients.
Editorial Policy
Our content standards, how partner-supplied clinic and doctor profiles are handled, and how commercial content is labeled.
Advertiser disclosure
How Bookimed earns money from partner clinics, and the checks that keep rankings, reviews, and information independent of it.
Ranking Policy
How clinics and doctors are ranked in search results and what factors determine placement.
What You Can Expect from Bookimed
What our coordinators do for you, what we check about clinics and what we don’t, how money and deposits work, and what falls outside our service.
Travel Requirements and Health Preparation
What to prepare before traveling for treatment — visa, vaccination, and health documentation requirements by destination.