Reviews&Comments Policy

We'll use the same guidelines and standards for all user-generated content.

These guidelines and standards aim to keep the content on relevant and friendly, without limiting expressions or strong opinions. They're also applicable regardless of the comment's tone.

Feedback should be medical travel related. The most helpful reviews are detailed and help others make better-informed decisions. Please don’t include personal, political, ethical, or religious commentary.

Promotional content will be removed.

Text comments in reviews should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.

All content should be genuine and unique to patients or Bookimed users. Reviews are most valuable when they are original and unbiased. Your feedback should be yours. partners should not post on behalf of patients or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.

Respect the privacy of others. will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.

By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text. Other sorting options might be available.


Only a patient or an accompanying person who has booked the hospital through and visited the medical facility, underwent some procedures or was treated there can write a review. This option allows us to verify that our reviews come from real patients like you. Who can tell more about the doctor, amenities and hospital staff han someone who checked everything by own experience?

We want you to share your story— both good and not-so-good ones.

We believe hospital reviews will highlight a wide range of opinions and experiences, which is critical in helping patients make informed decisions about treatment destination.

Whether negative or positive, we'll post every comment in full, as quickly as possible, after its moderated to comply with guidelines. We'll also provide transparency over the status of submitted content.

After a review has been submitted, you can modify it by contacting Customer Service

We'll allow the reviews to speak for themselves, and we won’t be the judge of reality. Bookimed’s role is to be a feedback distributor for both patients and hospitals.


Only a user registered on can leave a comment on a review. The user may be a representative of the medical facility, Bookimed coordinator, patients, and other website users.

We ask for registration on our website to specify your name (nickname) and e-mail, where we’ll send all answers to questions. We guarantee the data confidentiality and don’t engage in spamming. Find our Privacy policy here.

You can ask a review owner any questions about the treatment and the hospital under the review. Hospital representatives and Bookimed coordinators, as a rule, answer patient’s questions or express their gratitude.

We always notify the review owner about comments and ask to respond to them.

We encourage you to ask your questions on reviews and join our Bookimed community actively.


We highly value the privacy and security of our clients, so we have established commenting rules for clinic representatives on

Avoid publishing personal data that can be used to identify a patient to open access. After all, putting such information on public display, you put patients at risk.

Personal data is any information that can be used to identify a website user directly or indirectly.

  1. Do not give full name, date of birth, country of the patient.
  2. Do not specify the date of arrival of the patient for treatment.
  3. Do not specify the attending physician if the patient himself had not named him before. 
  4. Do not describe the patient's diagnosis. 
  5. Do not describe the course of treatment.
  6. Do not publish the results of the treatment. 

If the patient has left a negative comment, the representatives of clinics are allowed to ask what has caused discontent. It is strictly forbidden to share any medical data! You can discuss the details of treatment in personal correspondence, where it will not be available to the general public. 

We reserve the right to delete all comments that go against our Reviews&Comments Policy.