Case Study: Building a Stronger International Presence with Bookimed and Lokman Hekim

"I like the business sense of the Bookimed management team. Their humble personalities and friendly problem-solving attitude make communication easy for us." — the Lokman Hekim team

Cooperation in Figures

📊1.5k leads through the cooperation with Bookimed.
🌍 Patients influx from Europe and North America expands Lokman Hekim's global reach.
📈 18% monthly growth driven by high-quality, diverse patient leads.
🔝 Popular procedures among Bookimed patients: plastic surgery, orthopedics, general surgery, urology, gynecology.

"I like the business sense of the Bookimed management team. Their humble personalities and friendly problem-solving attitude make communication easy for us." — the Lokman Hekim team. They share how partnering with Bookimed has enhanced the clinic's international presence and patient flow.

About Lokman Hekim Healthcare Group

Founded in 1996, Lokman Hekim Healthcare Group has established itself as a trusted name in healthcare with over 25 years of experience.

Founded in 1996 with over 25 years of expertise in healthcare.
Specializes in neurosurgery, orthopedics, spinal surgery, and weight loss surgery for adults and children.

Facilities:

5 hospitals, 1 medical center, and a university in Ankara.
1 hospital in Istanbul.
2 hospitals in Van.
1 diagnostic and imaging center in Erbil.

Team:

280+ doctors and 2,240+ staff members.
1.1M domestic patients and 11,990 international patients annually.

Accreditations:

JCI-certified, ensuring global healthcare quality and safety standards.

Why Bookimed Patients Choose Lokman Hekim Healthcare Group

The group operates on a mission to deliver high-quality, accessible healthcare to patients worldwide.

Renowned specialists:
- Dr. Ugur Korkmaz – Gastroenterologist (22+ years of experience).
- Dr. Fatma Nihal Durmus Kocaaslan – Plastic surgeon (14+ years of experience).
- Dr. Nazli Hilal Guvener – Prosthodontics Expert (12+ years of experience).
Cost-effective quality.Top-tier care with one of the best price-to-quality ratios in the region.
International patient unit. Dedicated team ensuring personalized care and seamless patient journeys.
Continuous support. Coordinators follow up post-recovery for long-term patient satisfaction.

Lokman Hekim and Bookimed's Partnership Journey

The partnership began in 2022 when Lokman Hekim acquired Adatıp Hospital in Istanbul, continuing its established collaboration with Bookimed.

A key task was to enhance the speed of patient offer responses, as quick feedback is critical to patient satisfaction and conversion.

To achieve this, Lokman Hekim worked closely with Bookimed to:

➡️Streamline communication between teams.
➡️Provide customized treatment programs with tailored discounts to suit patients’ needs.
➡️Prioritize fast offer delivery through optimized workflows and better coordination.

These efforts led to a noticeable improvement in conversion rates and an increase in both patient numbers (+1.5k) and revenue.

Results of the Partnership

✅ 95% of offers sent within 24 hours, with tailored discounts addressing diverse patient needs.
✅ Increased patient flow. +1.5k new patients and 18% monthly growth through quality leads.
✅ Expansion of patient geography. Patients predominantly from Europe and North America.
✅ Enhanced brand visibility. Strengthened global reputation, attracting more international patients.

Advantages of Partnering with Bookimed

Financial flexibility. Features like the After-Pay system enhance accessibility for patients.
Collaborative management, with Bookimed's "open-minded, problem-solving approach, has made our cooperation easy and effective," says the Lokman Hekim team.
Dedicated support. Personalized patient guidance throughout the treatment journey.