Contact Bookimed
Contact Bookimed
Bookimed is free for patients. Our medical coordinators answer questions about treatment abroad by WhatsApp, phone and email. If you are already a Bookimed patient, write to your personal coordinator – they know your case.
Already a Bookimed patient? Log in to your account with your phone number to see your treatment plan and messages.
Official WhatsApp: +1 315 316 4110Open 24/7 First reply within minutes Then a medical coordinator takes your case
- GHA certified medical travel facilitatorCheck the GHA registry
- Founded in 2014
- Free for patients – clinics pay our commission
For Patients
Call or write to a medical coordinator
Fastest: WhatsApp – we reply within minutes, 24/7. Message us on WhatsApp
Phone
- United States+1 315 885 3059
- United Kingdom+44 20 3807 2062
- Poland+48 692 582 713
- Turkey+90 212 900 3521
- Kazakhstan+7 727 357 4674
- Ukraine, toll-free (calls within Ukraine)0 800 207 599
These are our only official phone numbers. If someone calls you on behalf of Bookimed from another number, check with us on WhatsApp first.
Write to us about:
- Problem with your booking? Write to us – we stay in touch with you and contact the clinic to help resolve the issue.
- Trip organization– travel arrangements and logistics.
- Looking for treatment? Send your request and a coordinator will suggest clinics.
- Feedback about your coordinator– complaints and suggestions come here too.
We reply to email within 24 hours, Monday to Friday. Medical records are confidential – send them only to your personal coordinator.
Our coordinators speak 10 languages: English, Ukrainian, Russian, Arabic, Turkish, Spanish, French, German, Serbian and Tagalog.
Bookimed does not give medical advice. Coordinators help you choose a clinic and organize the trip. For a medical emergency, call your local emergency number.
Treatment bills come from the clinic. Questions about a bill or a refund – write to finance@bookimed.com.
Other departments
Clinic partnerships
One address for all clinic inquiries – for clinics that want to partner with Bookimed or already work with us.
partnership@bookimed.comBecome a partner clinic Partner loginPress and marketing
Media requests, interviews, data for journalists and marketing partnerships.
marketing@bookimed.comPrivacy
Personal data requests, unsubscribing from messages and privacy questions.
privacy@bookimed.comFound a mistake in an article or on a clinic page? Tell our editors: marketing@bookimed.com
Refunds, invoices and payments: finance@bookimed.com
Partner relations by region
For clinics and partners in these regions. Patients, please use the contacts above.
Company details
Bookimed was founded in Kyiv in 2014. Since then, Bookimed has received more than 1,000,000 patient inquiries. We work with 3,214 partner clinics in 32 countries, including Turkey, Thailand, South Korea, Spain and Germany. Our medical coordinators work online and by phone from 9 countries and speak 10 languages. Registered company addresses:
Ukraine
Polova Street 21, Kyiv 03056, Ukraine
Hong Kong
19/F Golden Centre, 188 Des Voeux Road Central, Hong Kong
United Kingdom
124 City Road, London EC1V 2NX, United Kingdom
Turkey
Numara 23 Ofis Yonetimi Danismanlik Ltd. Şti., Fatih Sultan Mehmet Mahallesi Poligon Caddesi, Buyaka 2, 34770 Ümraniye, Istanbul, Turkey
Last updated: October 27, 2026
Questions about contacting Bookimed
How do I contact a Bookimed coordinator?
Message us on WhatsApp, call one of the numbers above, email care@bookimed.com or request a call back.
Does it cost anything to talk to a coordinator?
No. Bookimed is free for patients; clinics pay our commission.
How fast will you reply?
On WhatsApp we reply 24/7, usually within minutes, and a medical coordinator then takes your case. We reply to email within 24 hours, Monday to Friday.
Which languages do coordinators speak?
English, Ukrainian, Russian, Arabic, Turkish, Spanish, French, German, Serbian and Tagalog.
I am a clinic – who do I contact?
Write to partnership@bookimed.com – one address for all clinic inquiries, whether you want to partner with Bookimed or already work with us.
Can I contact the clinic directly?
Yes. Once you choose a clinic, you can talk to the clinic representative directly on the Bookimed platform. Your medical coordinator stays in the conversation.