Diagnostic and treatment around the world

From initial stages of contact with Abdul in Bookimed things went very smoothly. He explained in great detail the procedure, costs, extras included. Extremely efficient. The hotel was of a lower standard than I expected, but clean and food was very good. The surgeon was clear and straight forward and managed my expectations very well given my body shape. Nursing and care staff were exceptionally kind. I had a tummy tuck and liposuction, and results far exceeded my hopes and dreams. I would strongly recommend Bookimed and Dr. Ergin. And a special thanks to Abdul who provided support throughout.

Doctor and staff were great. Would definitely recommend to others. Ensure you are COVID free before you travel as the clinic will cancel your op if you arrive positive to protect their staff and other patients.

The Hospital handled my appointment and the paperwork promptly and efficiently. My outpatient contact with the Consultant was very professional. I would not hesitate to recommend Bookimed for enabling to have the required treatment.

My stay at hospital was excellent. The team is like the team of the Elfes. Despite of the hard sickness I'm fully satisfied and grateful with all treatment, warmth and constant improveming of my state the Clinic gave me. You are the best. ❤️

Above and beyond my expectations. The service was great. I had to change my entire trip at the last second due flight and weather issues in Antalya. Inna worked through the night to make sure I could complete my treatment in Istanbul. She changed the clinic, hotel, set up my transfers. All of this at 3:00am. She called to check on me before my first appointment. She even had food delivered to the hotel. The dentist was great. I had an entire mouth of veneers/crowns. 3 trips to the clinic. All visits were great. Final results were so much better than I expected. The team of coordinators and dentists are the best. No problem arises that they can not solve. They will work for you 24 hours a day to ensure your trip is stress free. The best experience you could ask for!!!!

I am grateful to the manager Alexey, from Bookimed, for the support and assistance provided during my stay in Turkey. It's been a month since my surgery. The opinion about the clinic leaves much to be desired. The level is low, everything is very sherpotrebno. A simple conveyor without attention to patients and a turnover of op. There was no consultation as such, no one even asked me anything, the doctor just examined me, drew crooked circles at the waist, laid me down and did not even warn me that they were already immersed in anesthesia, even in the public corridor. When I woke up after the operation, they told me that for the BBL procedure they did not have enough fat taken from my stomach, although it was possible to take it from other places, it would definitely be enough, but no one spoke about this at the consultation. WAKE UP FROM ANESTHESIA! I did not get the desired result, for which I would have paid extra if the doctor had warned me about this during the consultation. The junior medical staff is not very experienced, it seemed to me, since everyone had a problem getting into a vein, they punctured all their arms and legs, at night it was very noisy in the corridor, just a bird market because of the nurses, I couldn’t sleep at all for 2 days. The doctor came into the ward for an examination, from the street in outerwear, even without a bathrobe! Inspected my stitches without gloves and with a strong cigarette smell. On the pain that arose from the previous operation due to edema, they told me that it seems to you and I just panic. There is no diet food in the clinic, which should always be after the operation. They feed 3 times a day, but heavy carbohydrates are the national Turkish food, there is no other way to order food for your money. They did not even take into account the documents that I sent in advance, that I have intolerance to some products. I stayed hungry and had bowel problems from the antibiotics! After the first day when I needed medical help and I still could not stand on my feet, they wanted me to go to the hotel, although according to the contract there should have been two days. As for the transfer, I had to force them every time and demand it. During the rehabilitation period, I’m already at home, at the moment I have a hematoma in the inside of the buttocks, to which they answered me in correspondence just to smear with bipanthen, which will not help for these purposes. This is called after operation support! In Ukraine, I had 2 plastic surgeries in private clinics at a much higher level! And I went to Turkey so as not to see negligence and problematic consequences! The result is not justified. Благодарна менеджеру Алексею, из Букимед, за поддержку и оказанную помощь во время моего нахождения в турции. Уже прошел месяц после моей операции. Мнение о клинике оставляет желать лучшего. Уровень низкий, все очень шерпотребное. Простой конвейер без внимания к пациентам и текучка оп. Консультации как таковой не было, меня никто, не о чем даже не спросил, врач просто осмотрел нарисовал кривые круги на талии, уложили и не предупредили даже что уже погружают в наркоз, ещё в общественном коридоре. Когда я проснулась после операции мне сказали что для процедуры BBL им не хватило жира взятого с моего живота, хотя была возможность взять его из других мест, точно хватило бы, а на консультации об этом никто не говорил. ПРОСНУВШИСЬ ОТ НАРКОЗА! Я не получила желаемый результат, за который я бы доплатила еслибы на консультации об этом врач предупредил. Младший мед персонал не очень опытный как мне показалось, так как у всех проблема была попасть в вену, искололи все руки и ноги, ночью очень шумно в коридоре просто птичий рынок из-за медсестер, я за 2е суток не смогла поспать вообще. Врачь заходил в палату на осмотр, с улицы в верхней одежде, даже без халата! Осматривал мои швы без перчаток и с сильным запахом сигареты. На возникшую боль от прошлой операции из-за отеков, мне говорили что вам кажется и я просто паникую. В клинике нет диетического питания которое должно быть всегда после операции. Кормят 3 раза в день, но тяжелые углеводы - национальная турецкая еда, другой возможности заказать еду за свои деньги нет. Даже не приняли во внимание документы которые я присылала заранее , о том что у меня не переносимость некоторых продуктов. Я оставалась голодной и у меня были проблемы с кишечником от антибиотиков! После первых суток когда мне требовалась мед помощь и я еще не могла стоять на ногах хотели чтобы я уходила в отель, хотя по договору должно было быть двое суток. По поводу трансфера приходилось каждый раз их заставлять и его требовать.
В период реабилитации уже дома, у меня на данный момент гематома в нутри ягодиц, на что в переписки мне ответили просто мазать бипантеном, который не поможет для этих целей. Это наз. после операционная поддержка! Я в Украине лежала на 2х пластических операциях в частных клиниках намного выше уровнем! И ехала в турцию чтоб не увидить халатности и проблемных последствий! Результат не оправдан.

This is my third visit to Memorial, and this time I am unpleasantly surprised by the organization and quality of services. In order: 1. Meeting at the airport: a leaflet with an indication of the person who meets “Memorial” was placed on the airport post, none of the Memorial employees got in touch, and the wait for the car took more than 40 minutes. 2. On the day of the examination, delivery from the hotel to the clinic was not organized. The day before, there was an agreement that the car would arrive at 9:00, went out in advance and waited 25 minutes, after which they contacted the manager, who explained the absence of the car with a significant workload and offered to call a taxi and come by themselves. As a result, we arrived at the Memorial at almost 10:00. 3. I didn’t like the quality and attitude of the staff during the survey: 3.1. at the reception at the mammologist, my wife stood undressed to the waist, and the nurse invited the male translator to enter the office without warning (!!!!!!). 3.2. At the appointment with the urologist in the office without my permission, there were two more people, in addition to the doctor and the translator !!!! All the doctor's recommendations were superficial: not to hypothermia, regular sex and an active lifestyle. Was that why I went to the Memorial ??? Doctors in Russia told me this! 3.3. There was a feeling that the entire examination for 1440 euros, for information, for 4 people, boiled down to recommendations to undergo additional treatment with them, for example: 3.3.1. according to the analyzes of the gynecologist, an infection was detected and it was proposed to hand over an extended urine test for 416 lire for a surcharge. The analysis was submitted, in the end, no one reported the result of the analysis, until we ourselves began to ask questions. When the manager realized that we would not come for a subsequent paid visit, the answer was that the analysis was in order. 3.3.2. the ophthalmologist strongly recommended that my mother have an operation at his memorial, offering a recording. 4. In addition to the organization: 4.1. For the whole day, we could not go through all the paid doctors (bone mass for women and a therapist), despite the fact that we refused to be examined by a dentist. We were offered to come the next day for an additional examination. Only on urgent request, we were received by a therapist from another department. Conclusion: I categorically do not recommend the memorial for examination. With a price / quality ratio, it does not stand up to scrutiny. Приезжаю в Мемориал уже третий раз, неприятно в этот раз удивлён организацией и качеством услуг. По порядку:
1. Встреча в аэропорту: листок с указанием
встречающего «Мемориал» разместили на столбе аэропорта, никто из работников Мемориала не выходили на связь, ожидание машины составило более 40 минут.
2. В день прохождения обследования не была организована доставка от гостиницы до клиники. Накануне была договорённость о том, что машина приедет в 9:00, вышли заранее и прождали 25 минут, после чего сами связались с менеджером, который объяснил отсутствие машины значительной загруженностью и предложил самим вызвать такси и приехать. В итоге приехали в Мемориал почти в 10:00.
3. Не понравилось качество и отношение персонала при обследовании:
3.1. на приеме у маммолога моя жена стояла раздетая по пояс, а медсестра пригласила переводчика-мужчину пройти в кабинет не предупредив (!!!!!!).
3.2. При приеме у уролога в кабинете без моего разрешения присутствовали, кроме врача и переводчика, ещё два человека!!!! Все рекомендации врача носили поверхностный характер: не переохлаждаться, регулярный секс и подвижный образ жизни. Разве за этим я ездил в Мемориал??? Это мне говорили врачи в России!
3.3. Сложилось ощущение, что весь осмотр за 1440 евро, для сведения, за 4 человек, сводился к рекомендациям пройти у них дополнительное лечение, например:
3.3.1. по анализам у гинеколога была выявлена инфекция и предложено было сдать за доплату расширенный анализ мочи за 416 лир. Анализ был сдан, в итоге по результату анализа никто не сообщил, пока мы сами не начали задавать вопросы. Когда менеджер понял, что мы не приедем на последующее платное посещение - был дар ответ, что анализ в порядке.
3.3.2. маме настоятельно офтальмолог рекомендовал сделать операцию у него в мемориал, предлагая запись.
4. Дополнительно к организации:
4.1. За целый день мы не смогли пройти всех оплаченных врачей (масса костей для женщин и терапевт), при том, что мы отказались от осмотра стоматологом. Нам предложили приехать на следующий день для дообследования. Только по настоятельному требованию нас принял терапевт из другого отделения.
Вывод: Мемориал для обследования категорически не рекомендую. При соотношении цена/качество не выдерживает никакой критики.

The doctor looked at the MRI and said there is a hummingbird shown in the images causing the problem. he never explained what that is. Then he requested another MRI unrelated to the issue and suggested physiotherapy. No real diagnosis about the cause of the problem.

Hello. The clinic is very good, I am very satisfied. The only drawback is that the translator is not always there. The staff knows their job perfectly well. Здравствуйте. Клиника очень хорошая, я очень довольна. В начале все так и было. Из за минимальной информации , так как переводчик не всегда рядом, замершие эмбрионы вызвали шок. От которого я не могу оклематся.

Hospital was very good and team. But all plan was catastrophe. When I have book flight and hotel, 2 days before I fly they tell me I most be there 2 days early??? Worst of all I have to pay 600 € more than invoice. I was promised all was include Is looking so good at Webb page. They meeting up on airport book hotel and flight and all is in invoices. But nothing of this happening.