Independent certification
Bookimed is certified by Global Healthcare Accreditation
Bookimed holds the Global Healthcare Accreditation (GHA) Medical Travel Facilitator Certification. GHA is an independent organization that certifies medical travel companies against standards for international patients. GHA awarded the certification on February 23, 2026. The certification is valid until February 2028.
- Certified
- February 23, 2026
- Valid through
- February 2028
Last updated: · Reviewed by Olena Sikoza, Medical Content Manager
Check our certification yourself
- 1
Open the GHA registry of certified organizations.
- 2
Find “Bookimed” – Medical Travel Facilitator, Kyiv, Ukraine.
- 3
Check the date: the registry lists Bookimed as certified since February 23, 2026.
What GHA assessed
GHA's Medical Travel Facilitator standard covers 15 areas of how a company works with international patients:
- Leadership and management
- Facilitator commitment statement
- Client services
- Strategic planning and targets
- Oversight of contracts with providers
- Quality improvement
- Risk management
- Business ethics
- Cultural competency and language assistance
- Staff training and competency
- Financial transparency
- Marketing transparency
- Client communication and education
- Protection of personal information
- Documentation management
The certification runs for two years.
What GHA certification means – and what it does not
It means:
- An independent body checked how we select and monitor partner clinics, communicate with patients, protect personal data and manage risk.
- You get a personal coordinator from your first question until a year after treatment.
- Our service is free for patients – clinics pay our commission, and prices come directly from the clinic.
It does not mean:
- GHA certifies Bookimed's own services, not each hospital. Clinics hold their own accreditations, such as JCI or ISO. Clinical decisions and treatment results remain the clinic's responsibility.
How we check a clinic before adding it
- 1
Documents and qualifications. Our medical coordinators check doctors' education, experience, licenses, certificates and membership in professional associations. For the clinic, they check international accreditations such as JCI or ISO, equipment, laboratories, treatment protocols, services for international patients – coordinator, interpreter, transfer, accommodation – and reviews on independent platforms.
- 2
Visit. When possible, a coordinator visits the clinic in person and assesses its facilities and how it works. The results of the visit are documented.
- 3
Contract and approval. The clinic signs a cooperation agreement, and Bookimed management approves it. Only then does the clinic appear on Bookimed. We keep monitoring each clinic through patient reviews and complaints. If a clinic no longer meets our standards, we suspend cooperation or remove it.
If something goes wrong
You can raise a complaint with your coordinator, through our contact page, or by email at care@bookimed.com. We confirm that we received it, investigate, propose a solution and keep you updated. If the coordinator cannot resolve the issue, it goes to the department head and then to senior management. This covers our service, communication, travel logistics and payments. Questions about treatment results and clinical decisions are handled by the clinic.
After you return home
For up to a year after treatment, you can contact your coordinator by phone, email or messenger. The coordinator helps with side effects, unexpected situations and medical questions, contacts the clinic when needed, and can arrange an online consultation with the doctor who treated you. Within a week after treatment, we contact you to ask about your experience.
“Achieving GHA's Medical Travel Facilitator Certification reflects Bookimed's dedication to strengthening operational processes, enhancing transparency, and aligning its services with internationally recognized best practices. We congratulate Bookimed's leadership and team for their commitment to the safety and well-being of their clients.”
Bookimed certifications and recognitions
Questions about our GHA certification
Is Bookimed accredited?
Yes. Bookimed holds the Global Healthcare Accreditation Medical Travel Facilitator Certification. GHA awarded it on February 23, 2026. It is valid until February 2028.
What is Global Healthcare Accreditation?
GHA is an independent organization based in West Palm Beach, USA. It accredits and certifies hospitals, clinics and medical travel companies against standards for international patients. GHA's Medical Travel Standards 5.0 and Healthcare Organization Accreditation Standards 1.0 are accredited by the International Society for Quality in Health Care (ISQua EEA).
What did GHA check at Bookimed?
How we select and monitor partner clinics, communicate with patients, protect personal data and manage risk, plus 11 more areas of the GHA facilitator standard.
Does it mean every clinic on Bookimed is accredited?
No. GHA certifies Bookimed's own services. Each clinic holds its own accreditations, such as JCI or ISO, and remains responsible for clinical decisions.
How long is the certification valid?
From February 2026 to February 2028. GHA certifications run for two years.
How can I verify Bookimed's certification?
Open the GHA registry of certified organizations and find Bookimed. The registry lists Bookimed as a certified Medical Travel Facilitator since February 23, 2026.
Is Bookimed legit?
Yes. Bookimed is an international medical tourism platform founded in Kyiv in 2014. It has received 1M+ patient inquiries and works with 2,439 partner clinics in 32+ countries. The service is free for patients – clinics pay Bookimed a commission. Bookimed holds the GHA Medical Travel Facilitator Certification. Patient reviews of Bookimed are published on Trustpilot.