I will not contact Bookimed again! Wasted time and money. The bookimed operator misled me and did not figure out the issue himself. Result: a lot of time and money wasted. I do not recommend trusting this company or who they are. _____ Answer: Dear Vitaliy, We sincerely apologize for the situation you encountered. Our Bookimed team deeply regrets any inconvenience, especially given our shared belief in the chosen treatment method at the clinic. Please note that we have taken immediate steps to resolve this issue by contacting the clinic directly to fully understand the situation. Please take a look at the response we sent you. “We apologize on behalf of all the staff of the Sagrada Familia Hospital in Rzeszow. We want to express our gratitude for taking the time to provide your feedback on your recent experience at our clinic. We are sincerely sorry to know that we did not meet your expectations and we deeply regret any inconvenience. Please accept our sincere apologies for the fact that during the treatment we were not able to apply the treatment technique that you expected. While we always strive to accommodate individual preferences, there are times when certain methods may not be appropriate for a particular patient due to medical, safety, or disease conditions. We understand your frustration and apologize for any misunderstandings that may have affected your experience. Your feedback has been shared with our medical team and we will use it to ensure our patients are better informed about the available treatment options and the rationale behind our recommendations. We are constantly working to improve the quality of service for our patients and your feedback will be invaluable in this process. We sincerely appreciate your feedback and would like to invite you to visit our clinic again in the future. Our goal is to provide you with a positive and rewarding experience that meets your expectations. Please feel free to contact us directly if you have any further questions or doubts." Thank you for your understanding and support. Sincerely, Paula Your trust means a lot to us, and we strive to solve this problem in a way that meets your expectations. If there is anything else we can do or if you have any further questions, please let us know. Best regards, Bookimed Team
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