Anonymous • Spinal stenosis United Kingdom
Mar 9, 2026
Verified review.
Even though Bookimed staff was really helpful
Even though Bookimed staff was really helpful, the Carolina hospital in Poland I chose was quite disappointing. They were an hour late for their consultation. Even after the hospital said I couldn’t get a quote until I pay for consultation. After I did, they were an hour late for it. There was no one to contact to ask if the appointment was still on or cancelled and they didn’t reach out to me until after 1hr asking if I was ready for my consultation. No single apology for running behind schedule. Told them they were late and I had another appointment to catch up with, suddenly they offered to review my results offline and give me a quote since I can’t attend the consultation as if it was my fault I couldn’t attend it. I thought they couldn’t give a quote until they have a consultation. I was pissed with the unprofessionalism of the doctor/his secretary
About Bookimed service
Maria, my medical coordinator was super helpful in sourcing for different hospitals and getting quotes for me. She was able to answer my queries and quite proactive. 


