Lokman Hekim Istanbul Hospital: Patients Reviews and Experience

Ezra, the doctor’s assistant, made me feel like a family member. All the staff was helpful and patient when I had to use my phone to translate something (translator is not on duty all night long).

I am used to using a pain scale and there is nothing similar here so I had some carry over pain. Nothing extreme just enough to be uncomfortable.

Everything went more or less as planned, no big issues or problems. They picked me up at the airport, took me to the hospital where I was checked in and taken to my room after my payment. In the hospital I've received 3 meals a day, had a room with a single hospital bed, a sofa, television, wardrobe and toilet for myself. Before the surgery I had blood tests and EKG done, I've also talked to the anesthesiologist and the surgeon before the surgery for a short time, in my opinion the conversation could have been longer to answer some more question. After the surgery I was taken back to my room and received the nurses assistance for the next days. Before I went home I saw the surgeon one last time. All in all it was a good and successful experience, it's not a scam!!! The combined price stayed until the end, everything said was true.

One thing that could be better is the communication with bookimed and also the communication with the hospital. Unfortunately almost until the time of travel some of my questions were not answered and I only had the chance to talk to the surgeon per Video only a few days before surgery, which is not ideal and made me feel really insecure because I could not have my questions answered with enough time before the surgery to feel safe and secure to travel to another country with no companion. I did it anyway because I researched a lot and bookimed seemed authentic, but this was of the things that would have made me cancel the surgery. Also the same goes to the hospital, everything, the translator doesn't stay with you all the time and most of the nurses did not speak English, so there's no way of asking them what are they doing, what are they giving you, why are they taking your blood, etc. The meeting with the doctor was also very fast just a few hours before the surgery, again there was not enough time to have all my questions answered. Going to the surgery the same, the translator was there just for a few minutes, the doctors there didn't talk to me, didn't explain anything to me before giving me anesthesy or anything, they just gave it to me without even saying it and then I woke up when the surgery was over and gladly everything went fine, but that's not OK, the doctors are supposed to walk the patient through every step before surgery to pass a sense of security and calm to the patient. This part of it definitely needs improvement.