Hisar Hospital Intercontinental: Patients Reviews and Experience

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I recently underwent a procedure for my deviated septum, and I am beyond thrilled with the results! I can finally breathe with ease, and the whole experience has been life-changing. The surgeon was absolutely amazing—so humble, professional, and incredibly skilled. The results speak for themselves, and I’m so grateful for the excellent job he did. I also want to highlight the fantastic support from Bookimed and their team. Maria, my coordinator, was exceptional. She was attentive, responsive, and made sure everything went smoothly from start to finish. The entire process was seamless, and I felt well taken care of every step of the way. Hisar Hospital was another highlight—clean, modern, and with a team of incredible nurses and staff who made sure I was comfortable and well-informed throughout my recovery. I could not have asked for a better experience. Bookimed is super reliable, and I highly recommend their services. If you’re considering this procedure, don't hesitate to reach out to them. From start to finish, everything exceeded my expectations, and I couldn’t be happier with the results!

I would like to thank Booking Media team for their attentive and professional attitude. They took a long and careful time to find the right doctor for me, taking into account all the details and my wishes. I always turn to Booking Media when planning medical procedures, and every time I am satisfied with the result. The selection of clinics and specialists is always accurate, the organisation is at a high level, and the support is responsive and human. Thank you for your responsibility and assistance at all stages!

I had excellent communication from Bookimed with regards to information on how to find out more about having surgery abroad. My medical co-ordinator was always just a quick text message away and answered any and all of my queries quickly and professionally. I settled on a particular surgeon, hospital, hotel and price. I paid the required deposit and flew out to Istanbul on the agreed date. As promised, I was met at the airport and taken by car to the hotel, signed in and shown to my room. The next day as arranged, I was picked up from the hotel and taken to Hisar Hospital Intercontinental for the pre-op tests and met with my surgeon to discuss and go over everything. The interpreter was always on hand to help with any language problems. The surgeon was very nice, professional and informative. About 30 mins after paying the outstanding balance I was told there seemed to be a problem regarding the cost of the procedure I was having. The upshot was, they expected me to pay 1500 euro on top of the agreed sum of 5000 euro which I'd already paid. Even though I provided copies of the text messages which outlined what was included in the procedure. I was shown into an office where it was made clear that if I didn't pay this extra sum, there would be no operation. I managed to get the sum reduced to 500 euro, but felt I had been forced/tricked/mugged into handing over more money than was agreed with Bookimed. The hospital blamed Bookimed, saying they should have been more explicit in their description of what's included in that particular procedure, even though one of the messages from the surgeon outlined the exact details of the procedure! I am disgusted at how I was treated and expect something to be done about it. I do want to point out that my treatment from the hospital nursing staff and my surgeon was wonderful, but be it the fault of the hospital admin department or Bookimed, this type of thing like this needs to be rectified. I won't ever use or recommend either establishment again.

Misinterpretation or misinterpretation. And I was left with a cost of 1000 thousand euros more than I should have. I had to assume this cost from the one who caused it, but nothing was said about it, they just said they were going to look into it and nothing more was said. On the subject, if at least they told me that I would be responsible for half of the extra cost due to an error, but they have not said anything.

Searching for a doctor about revision Rhinoplasty.

Хочу выразить огромную благодарность команде Bookimed за помощь в организации медицинской поездки в клинику Hisar для моего сына (16 лет) на операцию по септопластике. С самого начала мы получили профессиональную и чуткую поддержку. Отдельное спасибо Ольге и Кристине — они сопровождали нас на каждом этапе, были на связи 24/7, отвечали на все вопросы и помогали с любыми нюансами. Благодаря им, а также координатору Марии из клиники, нам удалось найти отличного врача, подходящую дату и хорошую цену на лечение. Все было организовано на высоком уровне: встреча в аэропорту, трансферы, консультации, сама операция и послеоперационное сопровождение. Мы чувствовали, что рядом действительно заботливая команда, которой можно доверять. Огромное спасибо за ваше участие и человечность. Очень рады, что выбрали именно вас!

Many thanks to Bookimed for the opportunity to meet different specialists and clinics in Turkey, compare, read reviews, and study information in an understandable language. It’s hard to even imagine how much time, financial and professional costs it took for the creators to make the information so accessible and complete for the patient. Thank you for your work and choosing such a useful niche as this! It is so important for the patient to be able to communicate with the manager at any time: to talk, consult, discuss personal issues and possible risks. Thank you, thank you, thank you! Before finding you, I had experience communicating with two organizations that provide services in the field of medical tourism, but unfortunately, commerce and the desire to sell specific specialists without options is alarming and does not inspire confidence at all. On the other hand, I’m even glad that I had such a short communication experience, especially since I was able to evaluate the capabilities of Bookimed! I understand that for the reader my review may be similar to an ode of praise, but as they say, “you can’t erase words from a song.”))) Therefore, I can only continue to talk about how it was in my specific case. Thanks to the Khizar clinic for a luxurious spacious room with floor-to-ceiling windows, an additional sofa for visitors, as well as delicious meals three times a day. It would seem difficult to surprise us with high-quality Turkish service in a hotel, but when your stay in the clinic is exactly the same as in the hotel, it is much more valuable at the moment when you are absolutely alone in a foreign country and your physical capabilities are temporarily limited. Everything was thought out to the smallest detail: it so happened that I arrived for the operation unaccompanied, with a small backpack. This was extremely important for me: everything I could need was provided or was already available in my favorite room opposite the reception. The operation was scheduled for the afternoon, so the most difficult time was at night. The nurse who was on night duty did a tremendous job and until 6 am did everything as required according to the protocol after the operation. Yes, you can say, how could it be otherwise, you paid the money and it should be so, but you and I know very well that no one has canceled the human factor, and patients in this state after surgery cannot always read carefully in English doctor's recommendation language. Therefore, I send rays of love to this Great Man!!! Every 40 minutes He applied cold compresses, fed me even at night, and then took me for a walk along the long corridor of the clinic. This is an invaluable experience for me, not only because it is important for rehabilitation and health, but also for my personal faith in people. Low bow to the doctor for his professionalism, ability to listen to the patient and a high-quality operation. I would also like to thank Gulshirin Beshimova for the opportunity to make my stay in Turkey as comfortable as possible. Just as theater begins with a coat rack, so in my case Istanbul greeted me with a friendly smile from the driver and a luxurious car. It is impossible not to mention Alpay. I’ve been driving for 20 years, but I’ve never seen anyone pay such attention to the car and the passengers sitting in the back seat: TV, music from all over the world, water of different temperatures, drinks, napkins, a footrest for comfortable feet, and even a fresh bouquet of herbs to scent the salon! My applause!!! Bookimed! Türkiye! You have won me over! What a pity that I didn’t know before that everything could be like this! She curtsied. Your Eva❤️

Thank you for your help, for your human attitude, for your kindness, for the warmth with which you treat your patients. I would like to express my special gratitude to my doctor-coordinator Karina, who supported and assisted in solving my problem. She is a very kind and helpful person. I would like those doctors who operate and treat patients to be as kind-hearted as Karina and the world will immediately become a better place!

This is not the first time I have used the services of Bookimed, it is very convenient. I recommend! Thanks everyone! 👍🏻

I had issues clarifying my final quote, arranging transport to and from my hotels, issues with the hotel room in particular and felt that at times there were two or three different parties all trying to arrange the details for me but not talking to each other. Other than these little issues I had a great experience, but I'd be lying if they didn't add up to significantly compromising my experience!