Memorial Şişli Hospital: Patients Reviews and Experience

The hospital was fantastic, room was private, with all required amenities, cafe - lovely, everything was beautiful and clean. Staff were just so accommodating, my Doctor was knowledgeable, explained the procedure in detail. Honestly, I'm in awe from this experience. And even though I was coming in with a slight fear and a tiny panic attack, there was really no need to worry, everything is on a highest level! Thanks to all!

My arrival at Istanbul airport was smooth and efficient. I was met and transported to my hotel. My hotel was lovely. Transportation from hotel to hospitals on time and efficient. I met my advocate at international patient area, she had everything under control, all tests lined up and doctor appointments were fabulous. My advocate translated to my language at every appointment. I’m very happy with the service and I felt very “looked after”. My outcome is excellent and I’m so very glad I had the best doctor and best care.

Having breast reduction and uplift surgery is something that I had wanted for numerous years but due to underlying health conditions I knew it wouldn't be straight forward. When I eventually made the decision I couldn't have made a better decision. From the initial contact and liason s from Bookimed to the transfers, hotel, hospital tests, surgery and post surgery support was more than I could have asked for. The interpreter Bayza was exceptional and made me feel relaxed throughout the process. The hospital staff and especially my surgeon Dr Kadriye who was so friendly and professional throughout. I honestly had an amazing experience. All my health issues were taken very seriously and accommodated for by giving me the relevant tests and aftercare. I would advise from my personal experience to take clothes that button or unzip after surgery .And my must have item would be my neck cushion that I took with me for after surgery for when you have to sleep upright. Memorial Sisli was outstanding. And I am so happy with outcome. Thankyou all . The photos were from the morning of surgery and the 7th day after.

24/7 support and assistance, namely: quick answers to all questions, loyal attitude and solution of all unforeseen needs that were not stipulated in the planning. The hospital service, the professionalism of surgeons and medical staff are at the best level! ❤️

I liked my doctor and translator. The doctor had a kind and reassuring energy to him. There were two things that bothered me about the experience.One was having to wait several hours past my scheduled consultation with him after a 16 hr travel period after being brought directly to the hospital. The second was being told they may have to harvest cartilage from my ear or rib minutes before my surgery after being told they would not have to do that during the consultation. That really stressed me out. They wound up not having to do that but it made me feel like they had not prepared properly. That being said, the surgery went well and I’m happy with the results so far. I’m posting this only a week and a half from my surgery date but so far, so good.

The only problem was with the interpreters at the hospital itself. There was supposed to be one girl, they said she was not there, then another girl came, and at the discharge there was another girl. And they took turns asking me "what did that interpreter say" or "what did that interpreter say to you". The hospital itself is very big and reading, on the first day a young man from the staff came up to the clinic and clearly by my running look understood that you need help. Good room, I was with a support group in the form of my mum, she was fed three times a day, had a place to sleep and a nice bathroom. The surgeon made my nose look beautiful, and she was unflappable, in a good way.)

This was my first time visiting a clinic abroad. I am very glad that I chose Sisli Memorial for myself. The clinic is huge. I had an excellent, comfortable room. Thanks to the staff for their care and attention. Thanks to my translator Aziza, who was always with me) And special thanks to my plastic surgeon Gulsum Cebi, who listened carefully to all my wishes and made me a gorgeous nose. I was very pleased ❤️

I had an appointment at the Memorial Clinic. Transfer from the hotel to the clinic arrived on time. I myself liked the consultation and the doctor. On this all the positive moments ended. And the full horror has begun !!!! Upon arrival, I went to the reception ... There no one understood who I was and where I was, although everything was agreed in advance. They explained to me with difficulty and an English translator that they needed to go up to the 12th floor, where the same thing happened again ... after some time they sent an English translator, who was also a coordinator, as I understood. After the reception, I asked for the transfer back (which was also agreed in advance), which I was told to call or write to the coordinator with bookimed, which I did ... thanks to Maxim - he was able to contact the main coordinator of the clinic, but she herself I didn’t do anything ... after an HOUR of waiting in the lobby, I called her and asked when the transfer would be, to which they answered me ... sorry, now they won’t pick you up ... will you get there yourself?

I liked the systematic approach to work in the clinic, the attitude of the doctor, interpreters, nurses, organisation of meals and accuracy in repeat appointments, organisation of airport transfers, etc.

With breast reduction I have fulfilled a big wish, even at the age of 66. I can recommend to everyone not to hesitate. Quality of life is very important. Whether it's nose correction or hair growth line. Bookimed helped me with my booking at a package price с : travel, hotel, transfers, doctor/surgery, interpreter immediate. The price/quality ratio is appropriate.

I got a septorhinoplasty by Dr Mustafa Arkacay, he did an excellent job and I’m extremely happy with the results, super professional and was very direct and good. Now, what I’m not so happy with, is the admin and payment side of this hospital, along with the translators. I paid the full amount quoted the day before my surgery (June 21st), and had the surgery done on June 22nd. The next day after my surgery, while I’m still disoriented and unsure; I was taken to the payment office to make another payment of $179 usd. I wasn’t sure of this charge, as it wasn’t included in my quote, but I paid it because of confusion (mind you I’m by myself). I was then also taken out to the lobby area, with a nose dripping with blood, and told that all cars were busy, and none were able to take me back to my hotel, so I should walk or take the bus (this is told by the translator). I had to contact my coordinator who told me that there’s been a bunch of confusion on the translators part, and she organised it for me (Dilara has been super helpful). Now, I questioned the $179 charge to another translator a few days later, who told me that shouldn’t have happened. So my question is where was this money going to? It’s been nearly 5 months since my surgery, and I’m still yet to see the refund in my account. I’m disappointed to say the least, and while the surgeon was excellent, it’s these experiences that dampen the overall experience. Again, surgeon was 10/10, but the admin and payment system of this hospital is frustrating to say the least. Would definitely be cautious if you’re booking a surgery through them, and make sure not to make any other payments after your surgery (if you’ve already paid in full). I didn’t want to leave a bad review, but I’ve given them so much time to amend this issue, and it’s still not fixed, so what can I do instead of give my honest feedback.