Memorial Şişli Hospital: Patients Reviews and Experience

I liked my doctor and translator. The doctor had a kind and reassuring energy to him. There were two things that bothered me about the experience.One was having to wait several hours past my scheduled consultation with him after a 16 hr travel period after being brought directly to the hospital. The second was being told they may have to harvest cartilage from my ear or rib minutes before my surgery after being told they would not have to do that during the consultation. That really stressed me out. They wound up not having to do that but it made me feel like they had not prepared properly. That being said, the surgery went well and I’m happy with the results so far. I’m posting this only a week and a half from my surgery date but so far, so good.

The only problem was with the interpreters at the hospital itself. There was supposed to be one girl, they said she was not there, then another girl came, and at the discharge there was another girl. And they took turns asking me "what did that interpreter say" or "what did that interpreter say to you". The hospital itself is very big and reading, on the first day a young man from the staff came up to the clinic and clearly by my running look understood that you need help. Good room, I was with a support group in the form of my mum, she was fed three times a day, had a place to sleep and a nice bathroom. The surgeon made my nose look beautiful, and she was unflappable, in a good way.)

This was my first time visiting a clinic abroad. I am very glad that I chose Sisli Memorial for myself. The clinic is huge. I had an excellent, comfortable room. Thanks to the staff for their care and attention. Thanks to my translator Aziza, who was always with me) And special thanks to my plastic surgeon Gulsum Cebi, who listened carefully to all my wishes and made me a gorgeous nose. I was very pleased ❤️

I got a septorhinoplasty by Dr Mustafa Arkacay, he did an excellent job and I’m extremely happy with the results, super professional and was very direct and good. Now, what I’m not so happy with, is the admin and payment side of this hospital, along with the translators. I paid the full amount quoted the day before my surgery (June 21st), and had the surgery done on June 22nd. The next day after my surgery, while I’m still disoriented and unsure; I was taken to the payment office to make another payment of $179 usd. I wasn’t sure of this charge, as it wasn’t included in my quote, but I paid it because of confusion (mind you I’m by myself). I was then also taken out to the lobby area, with a nose dripping with blood, and told that all cars were busy, and none were able to take me back to my hotel, so I should walk or take the bus (this is told by the translator). I had to contact my coordinator who told me that there’s been a bunch of confusion on the translators part, and she organised it for me (Dilara has been super helpful). Now, I questioned the $179 charge to another translator a few days later, who told me that shouldn’t have happened. So my question is where was this money going to? It’s been nearly 5 months since my surgery, and I’m still yet to see the refund in my account. I’m disappointed to say the least, and while the surgeon was excellent, it’s these experiences that dampen the overall experience. Again, surgeon was 10/10, but the admin and payment system of this hospital is frustrating to say the least. Would definitely be cautious if you’re booking a surgery through them, and make sure not to make any other payments after your surgery (if you’ve already paid in full). I didn’t want to leave a bad review, but I’ve given them so much time to amend this issue, and it’s still not fixed, so what can I do instead of give my honest feedback.

Amazing staff, amazing surgeon, very clean, very efficient, very helpful, over all experience very relaxed