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Average answering time – 5 minutes
Jey Martinez
Aug 27, 2025
These people are absolutely disgraceful in the way they treat their patients. It's all about the money for them, nothing else matters. My experience with them was beyond terrible. I had braces put in, and the so-called doctor Narvis in Higuey, who might as well be a witch, refused to take them off when I asked. I had had enough of their mistreatment. The othordontics they sent me to in Veron said the braces should have been removed a long time ago, but she refused, claiming that the Odontologist in Veron or PC should do it since she had given the go-ahead. I wasted an entire morning in Higuey because of this unprofessional "dentist." Then they sent me to PC, and the person who removed my braces wasn't even an odontologist, just a regular dentist. They deliberately treated me poorly, not to mention the fact that they charged me thousands for work that was not done properly or completed. In September 2024, they took some images as I went in for two dental implants. They gave me the runaround for months, almost a year, and charged me each time, sending me to different doctors. To this day, they still haven't contacted me about the dental implants. Furthermore, during one visit to PC, they charged me for fixing 11 cavities for my son, all of which were supposed to be done in one day. Inside, they had him waiting there for over 3 hours and only managed to do 3 or 4. Then they had the audacity to claim that I never gave them permission, even though I personally went in with my son, spoke to the doctor, and paid them. Instead of taking responsibility, they accused me of lying in front of my child. Thankfully, my son was sharp enough to tell them that I did speak to the doctor and that they made him wait for no reason, to the point where he even took a nap on the dentist‘s chair. On another occasion, one of the front desk lady or doctos sat at the front desk, talking loudly on her phone about issues they had with their coworkers. The day of the braces removal, I got there early and I even called them in the morning of and almost 30 minutes after my appointment they stated they can’t removed my braces bed they dentist on Higuey said not and I had to go to Veron. They called the dentist in Veron and the doctor immediately said she can’t do the work. This is beyond humiliating, they wasted another day and took my money. As soon as I walked in, the lady in the front gave me attitude and rolled her eyes, making the person accompanying me from the U.S. feel disgusted. They ended up sending me to Veron and let me wait forever. I missed other appointments I had scheduled that day and even lost my job due to these evil people. Never again. Stay far away from these unprofessional and thieving individuals. They have no regard for treating patients with respect and courtesy. They are tarnishing the reputation of the Dominican Republic more than it already is.
