Assoc Prof Dr Guner Cakmak

I had to have my thyroid investigated and cut out if the investigations confirmed it. I was supposed to fly to the Russian Federation, but I couldn't. With the help of the Bookmed website, I asked for a suitable hospital and I was matched. I liked the offer from Lokman Hekim Istanbul - they provided me with a hotel, a ward, all the necessary tests, and everything was organised in a short time, but enough time for the treatment. I decided to choose Lokman Hekim Istanbul. I am very glad that I made this choice. Everything was very clear: we were met at the airport, brought to the hotel. When we had to go to the hospital, a car came to pick us up. They took us everywhere we needed to go for treatment, even to the pharmacies. When we arrived at the hospital, I was examined by the doctor Alaattin Ozturk. I told him about my symptoms and the analyses already done in the RF. The doctor studied all this, sent me to have a blood test and an ultrasound (we paid for the ultrasound ourselves, as it was not in the plan). All the analyses and ultrasound were done quickly. After that the doctor decided to operate on me on the same day. I was scared, but Dr Alaattin Ozturk's confidence reassured me. I realised that I was in good hands and everything was going well. Also the interpreter and coordinator Olga was very helpful, caring and "warm" in her communication. All this helped me to get through the stress before the operation, even though I was very reluctant to have it. We waited in the ward. At that time a nurse came and very carefully put a catheter in advance. This is a huge problem for me: before the catheter was put already in the operating theatre, and it was a torment - I was always stabbed all my hands, because my veins "hide". But here the nurse put the catheter in so painlessly that I didn't even realise it was already in place. About an hour later, I was taken into the operating room. The doctor translated to me what was being done to me before the operation, and once again I would like to say a big thank you to him. I was very afraid that I would lose my voice because they often nick the ligaments, but when I woke up everything was fine. I woke up easily. The first day after the operation I was up and feeling relatively fine considering I had the operation. The hospital staff were very caring: they took my blood pressure and temperature and put me on painkillers. I did not feel unwell. I would like to tell you separately about the ward. We were lying alone with my husband. The only disadvantage was that it was difficult for him to sleep on the couch. But everything else was just fine. I have never been in the hospital so well, and believe me - I have a lot of experience =) The bathroom is like in a good hotel: great shower, I was even able to take it. The ward is big, with good and different lighting, with a comfortable table. Everything was great, I was very comfortable. I had more problems with cystitis and Olga organised for me to see a urologist. He helped to solve the problem. I was given an antibiotic and a drip with a catheter free of charge. When we were discharged, we were taken to a pharmacy where we could buy everything. Then my husband was also taken to see a hair transplant surgeon, also free of charge and also by car. I saw the doctor on the last day - he removed my stitches and asked me to send him some tests. I was very happy that it was him who operated on me, and I was even sad to part with Olga. When the histology was ready, it turned out that I had cancer, and it was good that everything was done in time. If I have any health problems, I will definitely come back to this hospital. The people who work there treat patients and their families with care. I would also like to add that the Bookimed service made me very happy: they were interested in my health and asked me if I was OK. I liked the hospital they chose for me.

The doctor and the video consultations’ moderator (who also is my coordinator) are so patient, helpful, understanding, accommodating, and trustworthy. For the first time in a really long time, I feel cared for by a doctor and their staff! I would recommend this platform and this hospital to anyone who needed treatment!