Michal Polacek

We chose Hinzentrum Klinikum Kotowice - we have never regretted our choice. From the moment we met the coordinator to the last visit to the clinic, all the steps came without any obstacles or disappointments. The coordinator Vera is a wonderful, responsive person, never left without attention, was in touch in case of any need. The visit and acquaintance with the doctor, Vera was organised taking into account all our wishes. We had an interpreter waiting for us at the clinic - Alona. She accompanied us at every visit to the clinic, so there were no problems with communication. We had the opportunity to ask her for help at any time. The clinic staff is generally pleasant and smiling. Alicia Gajevska-Kuharek is a doctor who knows what she is doing, is open to dialogue, answers all our questions and is completely trustworthy. In general, all stages of the protocol were organised in a timely manner, quickly, all information was available and most importantly, all our questions were answered. All expectations were more than met.

Good organisation...They also speak English and there is a Russian-speaking interpreter..... The appointments are quick... All questions are answered and solved..... The clinic is very cosy and new...The staff is competent, helpful and kind.... The clinic is in the beautiful city of Krakow...and the prices are affordable

Good afternoon, I would like to share my story of my trip to the Hyncentrum Katowice clinic. We decided to cooperate with Bookimed and we were provided with a medical coordinator Vera, who suggested this clinic as one of the best. Initially everything went well, everything was clear and understandable, we submitted our analyses and made an appointment for a consultation with a doctor with an interpreter, the coordinator sent us the address of the clinic in Krakow and confirmed our appointment. The journey was not easy and long awaited, we travelled through 3 countries to get to Krakow. We come to the appointed date and time, and we are told that the doctor does not receive in Krakow, he works in Katowice and now waiting for us there, which is an hour's drive and we have no time. And we made an appointment a month before the trip. We contacted the coordinator Wera and asked why this happened and what to do, she said that there was a mistake with the address and the city, she was not informed about the city where the doctor was working. Vera started to contact the clinic in Katowice to re-book us, but there was no answer from there and we asked the reception to help us, to call the clinic and explain the situation, but because of the language barrier, the girl could not understand our situation and said to wait for an interpreter, in a short time the interpreter Lilia appeared and she was able to solve our problem by calling the clinic and re-booking us for the next day, we were very grateful to her! She supported us and calmed us down. Of course it was not pleasant, I was very nervous, as we had a long journey and because of someone else's mistake, we could not get to the appointment, and just leave with nothing. It was good that everything was solved and we had an appointment for the next day. When we arrived in Katowice we were met by the interpreter Alyona, we signed all the documents and the doctor took us in, the consultation with ultrasound took 30 minutes. Alyona translated everything, the doctor said little, in fact, after I went to prepare for the ultrasound, I was sent to a room with a toilet and told to come out and sit on the chair, I saw that the nappy was used, crumpled, torn, not replaced after the previous patient, I asked Alyona to change it, the answer was that they change it after each patient and it is clean. In the preparation room, there was no couch, no chair, no liquid soap to wash my hands, the atmosphere is clearly not the best clinic, I changed my clothes standing up. When I came out, I saw that the napkin on the chair was changed after my words. The doctor gave me an ultrasound without gloves and it lasted 1-2 minutes, all very quickly, the conclusion of the ultrasound on my hands I was not given. Afterwards we were already talking with our interpreter in the corridor and it turned out that there is such a service as online consultation and we could not travel 3500 km for the sake of a 30 minute appointment, which should have been reported to our coordinator with Bookimed. In the end, our expectations were not met, the clinic did not impress us, the coordinator's mistake made us nervous, and the fact that we could have ordered an online consultation and not spent a lot of money on travelling was very upsetting. But in spite of everything, we do not give up, we will continue to move towards our goal, the coordinator was changed and now we are considering other clinics!

У меня сложилось очень хорошее впечатление после первой поездки в клинику. Выбор на клинику пал из- за хорошей диагностики, предложенного врача и в целом отношения во время подготовки к поездке. Понравилось, что есть куратор который все время на связи и организовывает необходимые анализы, отвечает на вопросы, говорит на русском. У меня -Яна, она все организовала быстро, эффективно и видно, что ей не все равно. В клинике очень хорошая диагностика. Мне очень понравился врач- доктор Мерчик. Очень конкретный, знающий, с большим опытом. Сказал, что любая программа будет строиться индивидуально после анализа моих результатов, но в процессе можно будет внести изменения. Видно, что Клиника не боится испортить статистику и брать сложных пациентов как я. У меня очень низкий запас яйцеклеток. Сейчас жду второй поездки и надеюсь на беременность.

Good day. I liked everything. Fast and affordable. The girl liked the doctor and our guide very much. We are only interested in a positive end result! A good relationship for good money is great, but I repeat once again that we applied for the result, and I hope it will please us. We were not in the wards, as the trip was one day