Individual treatment program and cost estimate
Average answering time – 5 minutes
David Coombes • Hip replacement Australia
Feb 26, 2026
Verified review.
I found the surgical staff and nurses in operating theatre to be extremely understanding and helpful. I was happy with the surgical procedure but would have liked a little more post-op feedback from the surgeon. Overall, though I was more than satisfied.
Unfortunately the same cannot be said about the treatment which I received from the nursing staff, especially at night, although I subsequently found out that they are very short staffed while not having at least one English speaking nurse on duty day or night.
Procedure was very good on the day of surgery.
Friendly and helpful medical coordinator
Friendly nurses during the day. However there was not even one English speaking nurse during every day and every night. The only means of communicating was by phone translator which became tiresome and frustrating.
There needs to be better understanding between the nursing staff and patients. Despite best efforts it all became overwhelming and frustrating. I don’t know why but it was difficult to inform the staff that I was vegetarian. Twice I needed to change the capither myself - seemingly because nurses see it below their station so need to find a nursing assistant to empty the capither bag. To summarise - the medical coordinator was extremely helpful; the care and help by surgical staff and theatre nursing staff was very good. However the treatment from many of the nurses left something to be desired.
About Bookimed service
Helpful and understanding with good communication and follow up service.
I was extremely satisfied with the empathy and help from Yasmina, Bookimed’s medical coordinator. 