Medicana Atasehir Hospital

Bookimed: excellent. Dr. Yonus Yaseen: Excellent. Medicana International Patient Team: Excellent. Medicana Hospital: Clean, professional and beautiful. Doctor/ operating surgeon: Experienced. Surgical Outcomes: Poor. Before considering international medical care please ask yourself are you able to follow up in case of treatment or surgical complications or poor outcomes?? I am a board certified family physician of 22 years. Unfortunately, due to several unavoidable personal and family circumstances as well as The Covid Pandemic, I was unable to practice medicine a few years. This was compounded by gradual loss of vision in both eyes to a point where I was unable to drive, read, work or perform simple activities of daily living. I had already launched my virtual medical practice; however, I was unable to clearly examine patients virtually nor transcribe efficiently. Unable to afford multi-thousand dollar corrective surgeries here in The USA, I looked into seeking medical care abroad. Bookimed had great reviews. I am the last person who does on-line shopping or any other type of consumerism. Desperate, I filled out a simple questionnaire re my complaint and the services I sought. I was simply curious to see what the reply might be and nothing else. To my utter surprise, within a matter of few hours, I received a reply from Bookimed via WhatsApp. I was contacted by Dr Yonus Yaseen, a practicing physician in UK and a Bookimed liaison. Within a matter of a couple of days I was matched with the appropriate hospital, surgeon and the hospital's team for international patient affairs. My family, friends and physician colleagues had numerous doubts regarding the legitimacy of this entire operation esp given the ease with which all my questions were answered by Dr Yonus and the efficiency with which the entire travel agenda was arranged from the minute I walked out of the Istanbul airport to the time I was ready to depart from the same airport 10 days later. Dr. Yonus Yaseen was extremely polite, kind and courteous over the phone. He was able to answer all my questions, Alleviate my concerns and return my calls and texts as often as I contacted him without any hesitancy or frustration. I was matched with The Medicana Hospital in Istanbul with Dr. Cem Mesci (ophthalmologist/ surgeon). I found my international patient contacts at The Medicana, Istanbul to be most professional and extremely knowledgeable. I was met with a driver at the airport, driven to my hotel, The Holiday Inn followed by daily pick ups and drop offs from & to the hotel and the hospital without any problems or difficulties. Duygu was my contact at The International Patient Center, Medicana. Her supervisor was Fehime Yusuf. Both were super intelligent delightful young ladies. I was assigned a young translator, Ahsen Acar. She was nothing but a super delightful, energetic, intelligent, extremely courteous young student working as a translator. Her proficiency over The English language was excellent. Within a matter of 5 days I had my Left followed by Right eye Cataract surgeries with minimal complications. My almost blind left eye recovered with normal vision and no complications within a matter of a couple of days. Unfortunately, my Right eye surgery was delayed. I waited almost an entire day in the hospital room before the surgery. it took place towards the end of the day, took longer time to operate and was accompanied with some discomfort (I normally have a high pain threshold). Upon removal of the patch a day later, I found my right eye vision to be blurry with a floating lens sensation, pain and pressure behind the eye ball and peripheral rainbow colored flashing lights. I extended my stay an a few days in order to follow up with the surgeon before I returned home to Chicago. I was reassured by the surgeon that the discomfort, flashing peripheral halos, the rainbow lights and the blurry vision will improve with time. I should continue with the eye drops. After a few months of seeing no improvement but actual worsening of vision I contacted The Int Patient Contact at The Medicana Hosp who placed me in touch with Dr. Cem Mesci. He was kind enough to communicate with me a couple of times via WhatsApp texts and once via a few minutes of FaceTime call. I expressed to him my concerns and inability to drive or see my patients due to the blurry right eye vision and the same flashy peripheral lights (R eye) along with 'floaters'. Although it had been 4 months since the surgery, Dr Mesci encouraged me to give it another couple of months for the neuroadaptation pathways to take effect and discouraged me from wearing prescription glasses. I was willing to wait having no other options. Unable to afford another trip back to Istanbul, i waited for my right eye vision to improve. Unfortunately, it has only worsened. I am unable to move forward freely due to this vision issue. I would say this would be the greatest, very troubling and most concerning issue if anyone is seeking medical care abroad.... would you be able to follow up for any complications you encounter? Would you be able to afford another trip back? Feeling vulnerable and helpless is not good; however, I am not sure what other options I have. These are the consequences of the choices I, myself, have made. At the time I had no other choice. I have contacted The Medicana International Patient team again with my concerns. Awaiting their reply. Outside this issue, The Bookimed platform itself is excellent. I was and still remain quite impressed with them; particularly, Dr, Yonus Yaseen. He made this entire process very comfortable and easy for me. Highly recommend Dr. Yonus and Bookimed team. thank you.

I didn’t have the operation, you can just say I went to paid appointments. I did not like the fact that the doctor was not familiar with my examinations and analyzes, and before, if I had an MRI, they did an ultrasound scan. It's not clear why. At the same time, the ultrasound did not give the whole picture. Also, only on the spot when the doctor asked me to look at my tests and examinations, the translator tried to translate. Before arriving at the clinic, I discussed in advance what kind of operation I wanted, whether they would be able to do it. The answer was always YES, after arrival already at the reception, NO. Я не делала операцию, просто можно сказать ходила по платным приёмам. Мне не понравилось, что врач не был ознакомлен с моими обследованиями и анализами, также перед при наличии МРТ делали Узи. Не понятно для чего. При этом узи не давал всю картину. Также только на месте когда просила врач смотрел мои анализы и обследования, переводчик пытался переводить. Перед приездом в клинику заранее оговаривала какую операцию хочу, смогут ли они сделать. Всегда ответ был-ДА, после приезда уже на приём-НЕТ.

I’ll start from the very arrival in Istanbul: firstly, the meeting person was 40 minutes late when the airport drove us back, the driver was almost late for an hour, we barely managed to get on the plane, of course there’s a big minus, but the transfer from the hotel to the clinic and back within 3 days was provided on time, which is very good. The recommendations for the clinic are as follows: it is necessary to organize an unhindered and quick examination process. For example, we examined the whole family of 2 adults, 2 children, signed up in advance, but we spent 3 days instead of the planned 1 day and this is only a gastrointestinal examination. We give one analysis / examination, then we wait until the turn comes to another office, and so for 3 whole days. If the clinic claims to be international, then it is clear that patients will be from different parts of the world, and every day of their stay this time and money, so they need to make the process continuous for the patient. They should be “sharpened” at the reception of foreigners quickly and efficiently, this should be a separate direction in the clinic, and not between affairs. For example, I had experience in a clinic in South Korea, they sent everything to me at the hotel in advance: a questionnaire, instructions, etc. Upon arrival at the clinic, I went through all the rooms within a few hours, and then after waiting a little I got the results in Russian, which is the basis for questions to the doctor who advises you. In Medicana, some of the tests that were received at the time of the consultation with the doctor were only in Turkish, in this case, what questions can I have for the doctor? what to discuss with him? If the clinic really claims to be international, English should be a priori. I asked for them in English, but they said it would also take time. Most of the results said will be in a week, then they will translate into English. Now the problems are for me, when they will give me the results and appointments, get them in Bishkek and how then to buy medicines in Istanbul and bring them to Bishkek. For 3 days, I left almost $ 4,500 for examinations in the clinic and I believe that the quality of the services and the service do not correspond to the price. Начну с самого приезда в Стамбул: во-первых встречающий человек опоздал в аэропорт на 40 минут, когда обратно везли нас аэропорт, почти на час опоздал водитель мы еле успели на самолет, здесь конечно им большой минус, но транфер из гостиницы до клиники и обратно в течение 3-х дней предоставлялся вовремя, что есть очень хорошо.
К клинике рекомендации следующие: необходимо организовать беспрепятственный и быстрый процесс обследований. Мы например обследовались всей семьей 2 взрослых, 2 детей, записались заранее, но мы потратили 3 дня вместо запланированного 1 дня и это только обследование ЖКТ. Сдаем один анализ/обследование, затем ждем пока подойдет очередь в другой кабинет и так целых 3 дня. Если клиника претендует на статус международной, то понятно, что пациенты будут с разных частей света и каждый день пребывания это время и деньги, поэтому им надо сделать процесс беспрерывным для пациента. Они должны быть "заточены" на прием иностранцев быстро и качественно, это должно быть отдельное направление в клинике, а не между делами. Например у меня был опыт в клинике Южной Кореи, они заранее все выслали мне в гостиницу: анкету, препараты инструкции и т.д. По приезду в клинику я прошла все кабинеты в течении нескольких часов, а затем подождав немного получила результаты на русском языке, что является основанием для вопросов к доктору, который тебя консультирует.
В Медикана некоторые анализы, которые были получены на момент консультации с врачем были только на турецком, в этом случае, какие у меня могут быть вопросы к врачу? что с ним обсуждать? Если клиника действительно претендует на статус международной, английский язык должен быть априори. Я их просила предоставить на английском, но они сказали это тоже займет время. Большинство результатов сказали будут через неделю, затем они переведут на анг. Теперь проблемы для меня, когда они выдадут мне результаты и назначения, получить их в Бишкеке и как затем закупить лекарства в Стамбуле и привезти их в Бишкек. За 3 дня я оставила в клинике почти $4500 на обследования и я считаю, что качество услуг и сервис не соответствуют цене.

I am satisfied with the healthcare, equipment quality the physician . But the medical coordinator does not speak English it was very hard to communicate but she tried everything she could .Other than that everything was perfect. Its good to assign a person with basic english skills .

I can say that I was in the hospital Medikana, passed an analysis of urology (secret from the prostate), they explained to me that the analysis is expensive and if there is any infection, it will all be visible there. Могу сказать что был в больнице Медикана, сдал анализ по урологии (секрет с простаты) мне пояснили что анализ дорого стоит и если есть какая либо инфекция то все она там видно будет.