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Updated: Sep 2025

Lokman Hekim Istanbul Hospital: Patients Reviews and Experience

Explore trusted, verified reviews from patients who received treatment at the clinic. Real stories, expert insights, and honest feedback to help you pick the right medical provider.

Overall patient satisfaction with Lokman Hekim Istanbul Hospital in Turkey
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What patients say about Bone marrow transplantation at Lokman Hekim Istanbul Hospital

How effective are the treatment results?

Based on patient experiences, the treatment approach appears thorough and well-coordinated. Patients describe productive clinic visits with attentive professors who conduct comprehensive testing before proceeding. One noted being 'satisfied with everything' from both medical and comfort perspectives. The process involves careful evaluation phases, with patients expressing confidence in continuing their treatment plans. While some are still in pre-treatment stages awaiting surgery calls or financing, the medical assessments and staff attention have left positive impressions that encourage patients to move forward with their bone marrow transplantation journey.

Reviews that answered this question:

Василь
Turkey
Jun 25, 2026
Verified review.
So far they have only been tested. The professor is very attentive, the staff too. I liked everything, we are waiting for a call for surgery.
Тариель
Turkey
Jun 25, 2026
Verified review.
At the clinic we were satisfied with everything. And from a medical point of view and in terms of comfort, everything is fine.

How experienced and professional are the doctors?

Patients consistently describe doctors as highly experienced professionals who inspire confidence from the first consultation. Dr. Zafer stands out as a 'genius in his field' who patients say demonstrates absolute expertise in bone marrow transplantation. One patient noted the professor 'immediately called for trust,' while another emphasized how Dr. Zafer 'will always listen and try to help.' Patients feel their health truly comes first, describing encounters with doctors who are both skilled professionals and genuinely caring individuals who make complex treatments feel manageable.

Reviews that answered this question:

Ольга
Turkey
Jun 25, 2026
Verified review.
Great clinic! I would like to say to each employee a huge THANK YOU for their kindness and sincere desire to help in any matter! Was in the box before, during and after bone marrow transplantation. All this time, the desire was felt and the efforts of the staff were visible to alleviate the condition, cheer up and please. The conditions in the wards are more than good. Everything is tailored for the weakened patient and his comfort. Dr. Zafer inspires absolute confidence! A genius in his field. He will always listen and try to help. When communicating with him, the understanding comes that your health comes first for him. This is the case when in front of you is a good person and a professional in his field !!!
Сергей
Turkey
Jun 25, 2026
Verified review.
I liked the service very much, a completely different level compared to medicine in Ukraine. The professor immediately called for trust, transfer, settlement, everything was very clear and fast. The only thing was a hitch immediately upon arrival, the attendant was not immediately found, but they turned to the airport staff and they were happy to help to contact. He was at the airport, just a little apart. The rest of the stay was very comfortable and did not require anything from our side. Everyone was accompanied by companions, translators and medical staff.
Василь
Turkey
Jun 25, 2026
Verified review.
So far they have only been tested. The professor is very attentive, the staff too. I liked everything, we are waiting for a call for surgery.
Александр
Turkey
Jun 25, 2026
Verified review.
High professional level of the clinic, all employees are polite and friendly. I personally thank Professor Zafer Güulbash, translator Anna and Coordinator Suleiman.

How comfortable and modern are the clinic facilities?

Patients describe the facilities as exceptionally comfortable and well-designed for recovery needs. Ward conditions are praised as 'more than good' with everything tailored for weakened patients and their comfort. The service level impressed international patients, with one calling it 'a completely different level' compared to their home country's medicine. Some noted initial confusion with airport transfers, though this was quickly resolved and didn't impact the overall stay. Patients consistently felt well-cared for throughout their treatment, with comprehensive support from medical staff and translators making the experience 'very comfortable.'

Reviews that answered this question:

Ольга
Turkey
Jun 25, 2026
Verified review.
Great clinic! I would like to say to each employee a huge THANK YOU for their kindness and sincere desire to help in any matter! Was in the box before, during and after bone marrow transplantation. All this time, the desire was felt and the efforts of the staff were visible to alleviate the condition, cheer up and please. The conditions in the wards are more than good. Everything is tailored for the weakened patient and his comfort. Dr. Zafer inspires absolute confidence! A genius in his field. He will always listen and try to help. When communicating with him, the understanding comes that your health comes first for him. This is the case when in front of you is a good person and a professional in his field !!!
Сергей
Turkey
Jun 25, 2026
Verified review.
I liked the service very much, a completely different level compared to medicine in Ukraine. The professor immediately called for trust, transfer, settlement, everything was very clear and fast. The only thing was a hitch immediately upon arrival, the attendant was not immediately found, but they turned to the airport staff and they were happy to help to contact. He was at the airport, just a little apart. The rest of the stay was very comfortable and did not require anything from our side. Everyone was accompanied by companions, translators and medical staff.
Тариель
Turkey
Jun 25, 2026
Verified review.
At the clinic we were satisfied with everything. And from a medical point of view and in terms of comfort, everything is fine.

How supportive and caring is the clinic staff?

Patients consistently describe the clinic staff as exceptionally caring, with one calling their experience 'wonderful' and 'warming.' Staff members 'go the extra mile' for patient needs, with visible efforts to comfort and support patients throughout the challenging transplant process. Dr. Zafer Güulbash receives particular praise for inspiring 'absolute confidence' and making patients feel their health comes first. Some noted minor coordination issues upon arrival, though airport staff quickly helped resolve any confusion. Translators and coordinators provide constant support, answering questions immediately and helping with complex logistics like international travel during quarantine.

Reviews that answered this question:

Angel Carlos Perez Antillon
Turkey
Jun 25, 2026
Verified review.
I have the most wonderful , warming experience in this hospital , Doctors , nurses and other members are wonderful and go the extra mile for my needs . Thank you
Ольга
Turkey
Jun 25, 2026
Verified review.
Great clinic! I would like to say to each employee a huge THANK YOU for their kindness and sincere desire to help in any matter! Was in the box before, during and after bone marrow transplantation. All this time, the desire was felt and the efforts of the staff were visible to alleviate the condition, cheer up and please. The conditions in the wards are more than good. Everything is tailored for the weakened patient and his comfort. Dr. Zafer inspires absolute confidence! A genius in his field. He will always listen and try to help. When communicating with him, the understanding comes that your health comes first for him. This is the case when in front of you is a good person and a professional in his field !!!
Аліна
Turkey
Jun 25, 2026
Verified review.
The trip went well. I really liked the relationship to the patient. There is always a translator. All questions that arise are immediately answered. Helped with leaving for Ukraine during quarantine. We also want to express our gratitude to Pavel who helped organize the trip and answered hundreds of questions.
Сергей
Turkey
Jun 25, 2026
Verified review.
I liked the service very much, a completely different level compared to medicine in Ukraine. The professor immediately called for trust, transfer, settlement, everything was very clear and fast. The only thing was a hitch immediately upon arrival, the attendant was not immediately found, but they turned to the airport staff and they were happy to help to contact. He was at the airport, just a little apart. The rest of the stay was very comfortable and did not require anything from our side. Everyone was accompanied by companions, translators and medical staff.
Василь
Turkey
Jun 25, 2026
Verified review.
So far they have only been tested. The professor is very attentive, the staff too. I liked everything, we are waiting for a call for surgery.

How effective are the treatment results?

Based on patient experiences, the treatment approach appears thorough and well-coordinated. Patients describe productive clinic visits with attentive professors who conduct comprehensive testing before proceeding. One noted being 'satisfied with everything' from both medical and comfort perspectives. The process involves careful evaluation phases, with patients expressing confidence in continuing their treatment plans. While some are still in pre-treatment stages awaiting surgery calls or financing, the medical assessments and staff attention have left positive impressions that encourage patients to move forward with their bone marrow transplantation journey.

Reviews that answered this question:

Василь
Turkey
Jun 25, 2026
Verified review.
So far they have only been tested. The professor is very attentive, the staff too. I liked everything, we are waiting for a call for surgery.
Тариель
Turkey
Jun 25, 2026
Verified review.
At the clinic we were satisfied with everything. And from a medical point of view and in terms of comfort, everything is fine.

How experienced and professional are the doctors?

Patients consistently describe doctors as highly experienced professionals who inspire confidence from the first consultation. Dr. Zafer stands out as a 'genius in his field' who patients say demonstrates absolute expertise in bone marrow transplantation. One patient noted the professor 'immediately called for trust,' while another emphasized how Dr. Zafer 'will always listen and try to help.' Patients feel their health truly comes first, describing encounters with doctors who are both skilled professionals and genuinely caring individuals who make complex treatments feel manageable.

Reviews that answered this question:

Ольга
Turkey
Jun 25, 2026
Verified review.
Great clinic! I would like to say to each employee a huge THANK YOU for their kindness and sincere desire to help in any matter! Was in the box before, during and after bone marrow transplantation. All this time, the desire was felt and the efforts of the staff were visible to alleviate the condition, cheer up and please. The conditions in the wards are more than good. Everything is tailored for the weakened patient and his comfort. Dr. Zafer inspires absolute confidence! A genius in his field. He will always listen and try to help. When communicating with him, the understanding comes that your health comes first for him. This is the case when in front of you is a good person and a professional in his field !!!
Сергей
Turkey
Jun 25, 2026
Verified review.
I liked the service very much, a completely different level compared to medicine in Ukraine. The professor immediately called for trust, transfer, settlement, everything was very clear and fast. The only thing was a hitch immediately upon arrival, the attendant was not immediately found, but they turned to the airport staff and they were happy to help to contact. He was at the airport, just a little apart. The rest of the stay was very comfortable and did not require anything from our side. Everyone was accompanied by companions, translators and medical staff.
Василь
Turkey
Jun 25, 2026
Verified review.
So far they have only been tested. The professor is very attentive, the staff too. I liked everything, we are waiting for a call for surgery.
Александр
Turkey
Jun 25, 2026
Verified review.
High professional level of the clinic, all employees are polite and friendly. I personally thank Professor Zafer Güulbash, translator Anna and Coordinator Suleiman.

How comfortable and modern are the clinic facilities?

Patients describe the facilities as exceptionally comfortable and well-designed for recovery needs. Ward conditions are praised as 'more than good' with everything tailored for weakened patients and their comfort. The service level impressed international patients, with one calling it 'a completely different level' compared to their home country's medicine. Some noted initial confusion with airport transfers, though this was quickly resolved and didn't impact the overall stay. Patients consistently felt well-cared for throughout their treatment, with comprehensive support from medical staff and translators making the experience 'very comfortable.'

Reviews that answered this question:

Ольга
Turkey
Jun 25, 2026
Verified review.
Great clinic! I would like to say to each employee a huge THANK YOU for their kindness and sincere desire to help in any matter! Was in the box before, during and after bone marrow transplantation. All this time, the desire was felt and the efforts of the staff were visible to alleviate the condition, cheer up and please. The conditions in the wards are more than good. Everything is tailored for the weakened patient and his comfort. Dr. Zafer inspires absolute confidence! A genius in his field. He will always listen and try to help. When communicating with him, the understanding comes that your health comes first for him. This is the case when in front of you is a good person and a professional in his field !!!
Сергей
Turkey
Jun 25, 2026
Verified review.
I liked the service very much, a completely different level compared to medicine in Ukraine. The professor immediately called for trust, transfer, settlement, everything was very clear and fast. The only thing was a hitch immediately upon arrival, the attendant was not immediately found, but they turned to the airport staff and they were happy to help to contact. He was at the airport, just a little apart. The rest of the stay was very comfortable and did not require anything from our side. Everyone was accompanied by companions, translators and medical staff.
Тариель
Turkey
Jun 25, 2026
Verified review.
At the clinic we were satisfied with everything. And from a medical point of view and in terms of comfort, everything is fine.

How supportive and caring is the clinic staff?

Patients consistently describe the clinic staff as exceptionally caring, with one calling their experience 'wonderful' and 'warming.' Staff members 'go the extra mile' for patient needs, with visible efforts to comfort and support patients throughout the challenging transplant process. Dr. Zafer Güulbash receives particular praise for inspiring 'absolute confidence' and making patients feel their health comes first. Some noted minor coordination issues upon arrival, though airport staff quickly helped resolve any confusion. Translators and coordinators provide constant support, answering questions immediately and helping with complex logistics like international travel during quarantine.

Reviews that answered this question:

Angel Carlos Perez Antillon
Turkey
Jun 25, 2026
Verified review.
I have the most wonderful , warming experience in this hospital , Doctors , nurses and other members are wonderful and go the extra mile for my needs . Thank you
Ольга
Turkey
Jun 25, 2026
Verified review.
Great clinic! I would like to say to each employee a huge THANK YOU for their kindness and sincere desire to help in any matter! Was in the box before, during and after bone marrow transplantation. All this time, the desire was felt and the efforts of the staff were visible to alleviate the condition, cheer up and please. The conditions in the wards are more than good. Everything is tailored for the weakened patient and his comfort. Dr. Zafer inspires absolute confidence! A genius in his field. He will always listen and try to help. When communicating with him, the understanding comes that your health comes first for him. This is the case when in front of you is a good person and a professional in his field !!!
Аліна
Turkey
Jun 25, 2026
Verified review.
The trip went well. I really liked the relationship to the patient. There is always a translator. All questions that arise are immediately answered. Helped with leaving for Ukraine during quarantine. We also want to express our gratitude to Pavel who helped organize the trip and answered hundreds of questions.
Сергей
Turkey
Jun 25, 2026
Verified review.
I liked the service very much, a completely different level compared to medicine in Ukraine. The professor immediately called for trust, transfer, settlement, everything was very clear and fast. The only thing was a hitch immediately upon arrival, the attendant was not immediately found, but they turned to the airport staff and they were happy to help to contact. He was at the airport, just a little apart. The rest of the stay was very comfortable and did not require anything from our side. Everyone was accompanied by companions, translators and medical staff.
Василь
Turkey
Jun 25, 2026
Verified review.
So far they have only been tested. The professor is very attentive, the staff too. I liked everything, we are waiting for a call for surgery.
820К+ patients have got assistance since 2014
50 countries
1,500 clinics
6K+ reviews
3K+ qualified doctors

Patient Choice Award

Based on consistent praise in patient reviews

1

⭐️ Top-Rated Clinic

3.8 Excellent

6 reviews

Luis Madero

Hematologist

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❤️ In demand by patients

2

5.0 Excellent

2 reviews

Amos Toren

Hematologist/oncologist

43 years of experience

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3

Tural Pashayev

Hematologist

11 years of experience

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Reviews.7 patients have trusted Lokman Hekim Istanbul Hospital with their treatment journeys in Turkey

Patient reviews

4.8
Excellent score
230 patient verified reviews
1 star
0%
2 stars
0%
3 stars
0%
4 stars
14%
5 stars
86%
Lokman Hekim Istanbul Hospital overall rate includes
4.9/5
Doctor
4.8/5
Staff
4.9/5
Facilities
4.9/5
Language assistance
4.9/5
Support
1-7 of 7 reviews
Amanda Watson • Mastectomy
United Kingdom
Jun 20, 2025
Verified review.
I felt like we had VIP treatment
My care was very good from start to finish. As soon as I arrived at the hospital, I was greeted by my interpreter and team. They were very friendly, put me at ease and explained what would happen and when. I had checks done and blood taken etc and met the consultant. He was absolutely lovely and again explained the whole procedure. I also met with the Anaesthetist. My procedure was completed and the care was fantastic from all the staff involved. The room and hospital were great. I felt like we had VIP treatment. The Hotel was also nice and everything runs like clockwork. Thanks to all the team but, especially to Ishmeal, Senna and Doctor Ozturk.
Always being told what was happening. Interpretor always on hand.
NA
About Bookimed service
If I'd have known prior what it was going to be like, I needn't have been worried at all.
Anonymous • Mastectomy
Romania
Sep 29, 2025
Verified review.
I am very happy that I had the opportunity to have surgery at this clinic and I do not regret anything
I had a very pleasant experience. The nurses were very caring and nice to me, they always asked me how I was feeling. The doctor did an excellent job, I liked the way he communicated with me and the attention he had. The surgery was very successful, the result is very good, I am very happy that I had the opportunity to have surgery at this clinic and I do not regret anything. I highly recommend this clinic because everyone is very nice and professional
I really liked the professionalism of the medical team and the doctor.
KLAVDIIA PARGACHEVA • Thyroid resection
Montenegro
Mar 13, 2025
Verified review.
I am very glad that I made this choice
I had to have my thyroid investigated and cut out if the investigations confirmed it. I was supposed to fly to the Russian Federation, but I couldn't. With the help of the Bookmed website, I asked for a suitable hospital and I was matched. I liked the offer from Lokman Hekim Istanbul - they provided me with a hotel, a ward, all the necessary tests, and everything was organised in a short time, but enough time for the treatment. I decided to choose Lokman Hekim Istanbul. I am very glad that I made this choice. Everything was very clear: we were met at the airport, brought to the hotel. When we had to go to the hospital, a car came to pick us up. They took us everywhere we needed to go for treatment, even to the pharmacies. When we arrived at the hospital, I was examined by the doctor Alaattin Ozturk. I told him about my symptoms and the analyses already done in the RF. The doctor studied all this, sent me to have a blood test and an ultrasound (we paid for the ultrasound ourselves, as it was not in the plan). All the analyses and ultrasound were done quickly. After that the doctor decided to operate on me on the same day. I was scared, but Dr Alaattin Ozturk's confidence reassured me. I realised that I was in good hands and everything was going well. Also the interpreter and coordinator Olga was very helpful, caring and "warm" in her communication. All this helped me to get through the stress before the operation, even though I was very reluctant to have it. We waited in the ward. At that time a nurse came and very carefully put a catheter in advance. This is a huge problem for me: before the catheter was put already in the operating theatre, and it was a torment - I was always stabbed all my hands, because my veins "hide". But here the nurse put the catheter in so painlessly that I didn't even realise it was already in place. About an hour later, I was taken into the operating room. The doctor translated to me what was being done to me before the operation, and once again I would like to say a big thank you to him. I was very afraid that I would lose my voice because they often nick the ligaments, but when I woke up everything was fine. I woke up easily. The first day after the operation I was up and feeling relatively fine considering I had the operation. The hospital staff were very caring: they took my blood pressure and temperature and put me on painkillers. I did not feel unwell. I would like to tell you separately about the ward. We were lying alone with my husband. The only disadvantage was that it was difficult for him to sleep on the couch. But everything else was just fine. I have never been in the hospital so well, and believe me - I have a lot of experience =) The bathroom is like in a good hotel: great shower, I was even able to take it. The ward is big, with good and different lighting, with a comfortable table. Everything was great, I was very comfortable. I had more problems with cystitis and Olga organised for me to see a urologist. He helped to solve the problem. I was given an antibiotic and a drip with a catheter free of charge. When we were discharged, we were taken to a pharmacy where we could buy everything. Then my husband was also taken to see a hair transplant surgeon, also free of charge and also by car. I saw the doctor on the last day - he removed my stitches and asked me to send him some tests. I was very happy that it was him who operated on me, and I was even sad to part with Olga. When the histology was ready, it turned out that I had cancer, and it was good that everything was done in time. If I have any health problems, I will definitely come back to this hospital. The people who work there treat patients and their families with care. I would also like to add that the Bookimed service made me very happy: they were interested in my health and asked me if I was OK. I liked the hospital they chose for me.
Doctor, staff, interpreter, great hospital. The ward is super
A little couch for the husband😅
About Bookimed service
I would also like to add that I was very pleased with BookMed's service: they were interested in my health and asked me if I was OK. I liked the hospital they chose for me.
Anonymous • Mastectomy
Moldova
Apr 2, 2025
Verified review.
Overall the experience and the outcome were really satisfying
Everything was well adjusted, the relation cost-quality is amazing. The hospital is in very good condition, hospital rooms are well equipped, the technologies are modern, the nurses are very friendly and the staff overall as well. There was only one minor inconvenience related to logistics, but overall the experience and the outcome were really satisfying
I really liked the friendliness of all the people involved in the process, the accommodations in and out of the hospital, support service and the professionalism
Only a minor misunderstanding in logistics, but it was manageable
About Bookimed service
Very friendly, open to questions, support service is good, empathy level. My experience was very good with it
Fayha • PET/CT in breast cancer
United Kingdom
Jul 16, 2022
Verified review.
I recommend you to all patients
Thank you very much you were very helpful and organized I recommend you to all patients
About Bookimed service
Yes
Майрам • Consultation with a mammologist
Kyrgyzstan
Jan 10, 2022
Verified review.
Инна • Consultation with a mammologist
Ukraine
Nov 1, 2022
Verified review.