Malvazinky Rehabilitation Clinic: Patients Reviews and Experience

Клиника на ул. Малвазинки была выбрана потому что: 1. Клиника специализируется именно на операциях по замене тазобедренных и коленных суставов; 2. Здесь предлагалось провести операцию малоинвазивным способом, т.е. разрез не более 10-12 см. Небольшой разрез – гарантировал максимальное сохранение тканей мышц и быстрое восстановление после операции; 3. Клиника предоставляет услуги не только по операции, но и по последующей реабилитации; 4. Предложение по стоимости было наиболее оптимальным по сравнению с предложениями других клиник. После принятия решения, началась переписка с организаторами медицинского тура. Надо отдать должное сотрудниками по связи с иностранными клиентами, они профессионально и оперативно отвечали на все вопросы, подготовили приглашение, встретили и проводили, организовали: трансфер из аэропорта и в аэропорт из клиники, сопровождение переводчиками на протяжении всего срока пребывания в клинике. Всё было сделано на высшем уровне, за что я им очень признателен! Операцию проводил доктор В. Господар. Всё прошло штатно, как и было запланировано. Разрез в районе 12 см. Однако на следующий день после операции появилась сильная боль в продольной мышце вдоль позвоночника под лопаткой с левой стороны. Она меня мучила даже больше, чем должен был беспокоить разрез. Позднее мне несколько ослабили эту боль с помощью массажа и электро-процедур, но боль всё равно давала о себе знать. Реабилитация проводилась под руководством физиотерапевтов, я посещал групповые занятия и старался больше ходить, однако после снятия швов обнаружилась гематома и, как результат, пришлось выдержать ещё одно оперативное вмешательство по её удалению. После второй операции прекратились боли под лопаткой. Правда, восстанавливаться пришлось заново, и продлить реабилитацию на одну дополнительную неделю. Медицинский персонал клиники был очень приветлив и внимателен, что позволило мне чувствовать себя не как в клинике, а просто как в гостях у добрых, давно знакомых людей. Хочу ещё раз выразить свою благодарность: - медицинскому персоналу (сестричкам и мед. братьям, всем); - физиотерапевтам, особенно Martin Kazemir – он заново научил меня двигать ногой в тазобедренном суставе, а не всем тазом; - переводчикам (Айгерим (Айя), Марии и ещё Марии); - ортопеду Сергею Рыжову; - докторам В. Господару и Томашу Виммеру; - организаторам, без которых я так бы и продолжал хромать, Ольге Скатковой и Ирине Корчминской.

Very disappointed clinic Malvazinka, coordinators who do not perform their work in the clinic. The attitude of the doctors wants the best. I did not have the opportunity to talk to the operating surgeon., Not after the operation, nor before. Shov who promised 12-15 cm, turned out to be 25. Recommendations after rehabilitation, were not given. Even an elementary statement was issued without translation. Although coordinators of the clinic, they promised that the translation will be sent. It turned out that it was necessary to have it on. mesteplatit.Odnim word just kommercatsiya.Ne believe advertising, we are not particularly needed, our money is needed!

Response from the team working with foreign patients of the clinic Malvazinki:
"Good afternoon, dear Natalya. We hope that you and now are all well from a medical point of view, as well as when discharging from a hospital. And after a successful operation, you will postpone the crutches in a few weeks and forget about the pain while walking. After all, it is for this that you came to us and came! Yes, to save all the muscles and tendons in your physiological case, the doctor had to make a larger incision than usual, and if you could stay on the recommended rehabilitation after the removal of the sutures - it could be leveled with the skin by a medical laser.
We are very sorry that you were left with discontent with coordination, and we could not fulfill your expectations about a personal assistant 24 hours a day. According to the rules of the clinic, concierge-interpreters visit every patient for 1-2 hours a day to translate into Russian the doctor's visit and individual physiotherapy, as indicated in the operating programs. Once again, you are sent a postoperative reminder in Russian with instructions for postoperative measures and remind you to MUST register with an orthopedist for physical control at your place of residence up to 3 days after your discharge.
The translation of the statement will be sent to you by e-mail, and we apologize for the confusion caused by the introduction of a new European standard on the protection of patients' personal data. "

I will not give any recommendations to anyone. Everything is almost okay before I paid it off. Then nobody has anything to do with you!

I recommend the clinic to everyone, my mother undergoes rehabilitation here, everything is competent, clear, on time, the staff is very caring, they follow everything, there are no comments, they react to any whim, help with everything, mom is happy.

My mother was in the clinic for rehabilitation after knee replacement surgery. In general, her impression is positive, the staff is friendly, all the necessary procedures have been carried out. Nice ward. We only had problems with nutrition, as my mother has diabetes. Upon arrival at the clinic, they questioned and wrote down all the foods that she could not. And it turned out well, a very strict diet! I had to change the food along the way. I personally want to thank Svetlana manager. She responded to all our questions and wishes instantly, including weekends, and was always in touch. We had to postpone the arrival date twice, the clinic went to a meeting! Thank you all for your patience and understanding!

The clinic performed arthroscopy of the shoulder joint. The operation was successful - Mr. Gospodar is an extremely highly qualified specialist. There were ambiguous impressions regarding the stay in the clinic: there were no complaints about the postoperative follow-up: daily examinations, medications, dressings - in a word, the rehabilitation process carried out by experienced medical personnel was clearly and efficiently established. As regards the organization of treatment, there was a negative: prior to arrival it was reported that it was necessary to book one night at the hotel on the eve of the preoperative examination. Upon arrival it turned out that it was necessary to appear on the day of the operation. I had to urgently look for housing. In addition, the program indicated that a single room was provided. In fact, they provided a double in the absence of single. Fortunately, she was in it with her son, who also came for treatment. Result: for treatment 5 points, for organization - 3 points. Thank you Bookimed’a team! They addressed you twice in a difficult life situation - you always found a solution for us!

I would like to express my deep gratitude to the surgeon Vladislav Gospodar for everything. Also We are very glad that such professionals work in the service of foreign patients' support. We would like to add our personal observations and observations .. they can help improve the quality of the support service. - since The set of dishes in the kitchen of the clinic, in principle, has a restriction, it can give foreigners a menu for choosing at least in English - the wish also concerns the list of procedures for the patient and the exercises recommended by physiotherapists. We think this will reduce the patient's dependence on the concierge service. Thanks again. Good luck in everything!

I very carefully and scrupulously selected the clinic with your help and according to reviews from other patients, the impressions are the best and most pleasant (patient care, cleanliness and attentiveness at all stages). Very wonderful and professional doctor, thanks for the help and support.

Everything was higher than expected

Thanks for all. Thanks to the concierge, Elena did not feel at the hospital. Rather, visiting good friends. I hope to hear more.