To homepage

Updated: Feb 2026

Hospital de la Familia: Patients Reviews and Experience

Explore trusted, verified reviews from patients who received treatment at the clinic. Real stories, expert insights, and honest feedback to help you pick the right medical provider.

3.9
Overall patient satisfaction with Hospital de la Familia in Mexico
Why people choose
Bookimed

We're here to find the best match for you.

Don't take our word for it - hear straight from patients

All reviews are 100% real - left by patients who booked through our platform.

We never hide negative feedback - you should know both the pros and cons before making a decision.

We work only with clinics that consistently receive positive reviews from our patients and medical coordinators.

820К+ patients have got assistance since 2014
50 countries
1,500 clinics
6K+ reviews
3K+ qualified doctors

Patient Choice Award

Based on consistent praise in patient reviews

1

⭐️ Top-Rated Clinic

Book consultation

❤️ In demand by patients

2

19 years of experience

Book consultation

💚 Specials for Bookimed patients

3

Jacob Rue

Orthopedist

6 years of experience

Book consultation

Reviews.33 patients have trusted Hospital de la Familia with their treatment journeys in Mexico

Patient reviews

4.2
Good
33 patient verified reviews
1 star
10%
2 stars
20%
3 stars
0%
4 stars
10%
5 stars
60%
Hospital de la Familia overall rate includes
4.6/5
Doctor
4.5/5
Staff
4.4/5
Facilities
4.0/5
Language assistance
4.2/5
Support
1-10 of 33 reviews
Rhonda Niquidet • Breast Augmentation with Fat Transfer
Canada
Feb 27, 2026
Verified review.
Making me comfortable was a high priority. Gave me a room with a nice blanket to rest in while I waited. Turned up the heat.
Kathleen M Thompson-Rodgers • Mini Facelift
United States of America
Feb 16, 2026
Verified review.
They were very knowledgeable and helpful along the way
That I had to go from San Diego to Mexico, lol but that’s where I got my work done and I am very appreciative
About Bookimed service
Very helpful with arrangements getting you over the border and back
Anonymous • Facelift
United States of America
Jan 29, 2026
Verified review.
I like the environment and how everything was set up
I like the environment and how everything was set up. I think you should have more instructions on how to care for yourself. I think you should have a care package while you are there to take care of yourself, too.
The staff was nice
I didn't like that they stuck me 5 times to put a iv in.
About Bookimed service
The booking part was ok.
David Wright • Inguinal hernia
Canada
Nov 9, 2025
Verified review.
The doctor's bedside manner was excellent as was all of the other staff
The doctor's bedside manner was excellent as was all of the other staff. We would definitely come again.
Doctor Yussef Flores
Communication with Bookimed
About Bookimed service
It was so easy. Carlo and Neila were very responsive
Mindemoya Reynolds
Canada
Nov 1, 2025
Verified review.
my results are far and beyond my wildest expectations
The staff were UNBELIEVABLY kind! I felt I was well listened to, my needs were met, and my results are far and beyond my wildest expectations. If I decide to have more plastic surgery, I will, without hesitation come back here.
How I was listened to and cared for and Dr. Ayala's warm, affable nature.
There were some bumps in terms of communication initially that was frustrating, but we got over that quickly and it stopped being an issue
About Bookimed service
It was fast and efficient.
Ryan Carrizal • Facial Fat Transfer
United States of America
Oct 31, 2025
Verified review.
Ebonie Garner • Revision rhinoplasty
United States of America
Sep 11, 2025
Verified review.
The staff and doctors were extremely knowledgeable and very supportive to all of my care needs
The staff and doctors were extremely knowledgeable and and very supportive to all of my care needs. Everyone was very personable and caring and consistent at every turn. I felt safe and confident. Even more so than when n the states.
I liked how Dr Navarro came in and administered my tests himself. That never happens in the states.
I honestly can’t think of anything negative to say.
About Bookimed service
Bookimed was the best because they handled everything from the choosing of the doctors to your transportation to and from the the recovery houses.
Dianna Jamie • Breast lift
United States of America
Aug 5, 2025
Verified review.
Anonymous • Brazilian Butt Lift
United States of America
Jul 6, 2025
Verified review.
The hospital advertised was not the one I went to. The operating room was thrown together i my opinion. Hardly anyone spoke English so I had a difficult time with the forms. I didn't even get a copy. After the surgery I was left on my back overnight night and was told I'll be ok. Once finally discharged the next morning, I only received antibiotics and ibuprofen. No instructions on how and what to do afterwards. I felt like they did what they was supposed to and dropped me off in the streets to fend for myself
How close it was from my home
The facility, language barrier and no instructions
Harrison King • Facelift
United States of America
Jun 25, 2025
Verified review.
The surgeon was good but the coordinator Carlo made too many mistakes. 1. Didn’t book continuous days at hotel. 2. As a result, I was kicked out of room the day I was in surgery. . 2. Need more after care days to remove drainage. I was abruptly kicked out of TJ while I was still feeling weak. Needed more days in Tijuana. At least 2 more. Return to America and no one wanted to remove drainage tubes. 3. The day nurse talked bad about me to everyone. The night nurse , Paulina was perfect. I would never recommend surgery in Mexico. No need to go viral with this because all of USA know this. Mexican are much better at picking fruits!