Channon
• Liver transplant
United Kingdom
United Kingdom
May 8, 2024
Verified review.
I highly recommend Florence Nightingale Hospital to anyone that is about to undergo a medical journey. For us, everything happened so suddenly. From the moment we uploaded files and made our request on Bookimed, Aliser as the International Coordinator was immediately on hand to support us - incredibly attentively and with compassion. He was supportive to our needs, and at a moment’s notice jumped onto WhatsApp calls to answer any questions and went above and beyond to give us the information we needed. We were navigating significant timezone issues (based in Hong Kong, whereas the patient, father-in-law, was in Albania) but we didn’t feel this burden.
We had lots of specific needs that were met, including jumping onto a Video call with Professor Yildiray Yuzer, to answer questions directly. We weren’t the easiest of patients with lots of reassurance needed, but Aliser was helpful in being able to put himself in the position of the patient and being on our side to help us. We were incredibly satisfied by the level of support that we received - especially in comparison to other hospitals in Istanbul. I can’t recommend Aliser and the level of support we received enough - especially in such difficult circumstances.
Once we arrived in Istanbul we appreciated being met with a transfer, and recommendations were made for accommodation to ensure that we were comfortable. Throughout our consultations, we most definitely felt that the Florence team was earnest - putting patient health first, above profit, which we appreciated.
During the hospital stay itself, we were also blown away by the compassion of the nurses and support staff in our ward. Something that was so challenging, was punctuated throughout with so many moments of warmth and support. In addition, the facilities, hospital rooms, and cleanliness and hygiene at Florence were fantastic, we couldn’t have wished for a better stay.
Most importantly, we were reassured by the experience and expertise of Professor Yuzer and his team. Any patient can trust that they are in expert hands. It’s also helpful to see that these skills are supported by a genuine empathy for the patient.
Ultimately, the procedure was a success (we hope that positive health outcome continues!). It feels surreal having embarked on the journey, however, I’m incredibly satisfied with the service, support and expertise of the hospital. There’s nothing I can think of to improve!
High levels of customer support (attentiveness, responsiveness to enquiries)
Genuine empathy
Expert doctors
Warmth, kindness and compassion of staff
Fantastic facilities
N/A
About Bookimed service
The bookimed team, in addition to Florence, were incredibly supportive and compassionate particularly in the first weeks as we sought to navigate options and make decisions.
The customer support team regularly checked in on our progress via whatsapp, and you could see that they had medical backgrounds and were incredibly competent. It felt fantastic to have their support - bookimed is an incredible platform.