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Avoid Quartz Clinic at all costs, all details on why are provided.

I had otoplasty at the Quartz clinic via Bookimed, Everything went really well, from the transport from the airport to the hotel, including the operation and the return journey. Everything went really well, from the transport from the airport to the hotel, including the operation and the return journey to the airport hotel, I appreciated the proximity of the hotel and the clinic - you only had to cross the road. The clinic staff were very pleasant and professional, the surgeon did a very good job, I'm satisfied with the result, and the translator also did his job. I may come back for another surgery. I would recommend the whole team for this positive experience.

During the preparation, we asked them to apply anesthetic cream to the lower part of the face, which they refused, saying it wasn't necessary. However, this step was essential for the patient's comfort, and its absence caused intense pain, which was completely avoidable!!! This lack of listening and empathy is regrettable, especially in a setting where attentive care for well-being is expected. Overall, I am satisfied with my experience at this practice, particularly thanks to the professionalism of the nurse and the expertise of the surgeon, both attentive, reassuring, and highly competent. Their explanations were clear, and the follow-up was impeccable. However, I was disappointed by the welcome and behavior of the assistants Gizem and ihmed… Lacking patience and sometimes hasty, they do not reflect the level of quality expected in a practice of this renown. It's a shame, as it detracts from the overall experience.

I can leave a positive review about Quartz Clinic and the bookimed service. There were some fears during communication with the service (especially after encountering negative reviews on the internet), but in the end I was satisfied with my experience. From the service I was supported by the manager Ekaterina. I would also like to leave her a positive feedback for her quick and competent answers in WhatsApp. All the conditions of the clinic were in full conformity with reality. And as for Quartz Clinic: a modern clinic with good service, friendly staff and doctors. In addition to my surgery, the service package included a good hotel and a transfer (even when I changed my hotel at my own request, I was still picked up by a transfer to another address not close to the clinic). The clinic was attentive to me and my words (and fears of the surgery itself), which really eased my worries. My coordinator at the clinic, Ali, made a huge difference to my experience as a whole, being really human and supporting me during the surgery with his communication, distracting me from my creepy feelings. And also always stayed in touch on messenger, giving full feedback, answering my queries. The surgery itself was excellent, the doctor inspired confidence in me and I found him to be absolutely competent, I would go to him again for any surgery with confidence. I am grateful to all the people at Quartz Clinic and bookimed who were involved in this important event for me and helped me to have a positive experience without a single negative.

I had plastic surgery on the upper and lower eyelids. I can describe my experience as follows: an absolute feeling of safety and comfort throughout the provision of the service. Compassionate staff, talented surgeon, modern equipment and techniques. And subsequent support, which is also very important. If I had a choice, I would contact the same surgeon and the same clinic. On the upper eyelids the seams are very neat, on the lower eyelids I couldn’t find them at all. I am very grateful to my consultant doctor Stanislav from Bookimed for choosing the clinic and doctor, for his participation and support ❤️