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Avoid Quartz Clinic at all costs, all details on why are provided.

I had otoplasty at the Quartz clinic via Bookimed, Everything went really well, from the transport from the airport to the hotel, including the operation and the return journey. Everything went really well, from the transport from the airport to the hotel, including the operation and the return journey to the airport hotel, I appreciated the proximity of the hotel and the clinic - you only had to cross the road. The clinic staff were very pleasant and professional, the surgeon did a very good job, I'm satisfied with the result, and the translator also did his job. I may come back for another surgery. I would recommend the whole team for this positive experience.

During the preparation, we asked them to apply anesthetic cream to the lower part of the face, which they refused, saying it wasn't necessary. However, this step was essential for the patient's comfort, and its absence caused intense pain, which was completely avoidable!!! This lack of listening and empathy is regrettable, especially in a setting where attentive care for well-being is expected. Overall, I am satisfied with my experience at this practice, particularly thanks to the professionalism of the nurse and the expertise of the surgeon, both attentive, reassuring, and highly competent. Their explanations were clear, and the follow-up was impeccable. However, I was disappointed by the welcome and behavior of the assistants Gizem and ihmed… Lacking patience and sometimes hasty, they do not reflect the level of quality expected in a practice of this renown. It's a shame, as it detracts from the overall experience.

I travelled solo for treatment and the support I received from the start of booking with Bookimed before travelling whilst at my clinic and on my return home was great always there to support me and my clinic in Istanbul was fantastic that they recommended would definitely use Bookimed again if was thinking of any more treatment they found quartz clinic in Istanbul for my otoplasty so pleased with everything thanks you made it all feel a great experience

Coordinator Olha was very patient with my questions and requests, over a long period of time, as I was very apprehensive about booking. We eventually agreed upon a clinic which suited me and my needs. Everything went smoothly until the morning of my procedure, when I was told by the doctor that they could not perform the procedure due to the fact that I was taking Asprin. This information was given to Olha, who in turn was to ask the clinic. I was informed that the clinic agreed to proceed even though I was taking Asprin, I was happy with this as other clinics would not. This was nearly a completely wasted trip for my wife and myself. I had to sign a waiver at the clinic to proceed, which I did, and everything went fine. Better communication between Bookimed and Clinic is a must. The hotel that was organised for our stay was very adequate, but definitely needs better soundproofing. Staff and location was great.