Individual treatment program and cost estimate
Average answering time – 5 minutes
Rinat Bikbayev • Psoriasis Kazakhstan
Jul 23, 2019
Verified review.
"Thank you very much, Bookimed and Medipol teams, it is really very important and appreciated when things are taken care of and organised
Bookimed stuff is very helpful and quick to response.
Airport transfer: I don't know what really was wrong, but we couldn't find the Medipol representative upon arrival at the airport. So I had to contact the coordinator, and then talk to somebody else, and then again to somebody else until finally the Medipol representative apparently (the guy didn't have any sign of belonging to the medical center: no ID or placard on him) found us after about 1 hr of waiting and calling. And then we had to wait for the car to arrive. So I guess informing the patients about meeting places/transfer times/contact details at the airport would be a good idea.
Overall we had a good impression of Medipol. As for the medical stuff, the doctor seemed experienced and professional. He didn't ask us to do any unnesessary tests, but only those that really were relevant and required. I'm currently following the treatment scheme, so the time will show...
The translator, Babadjan, is very responsible and reliable, helpful and organised. I'm really happy that we had him to accompany us.
The hotel, Rotana, was very nice and clean, the stuff was friendly and helpful, they really care about their guests. Great breakfast.
Thank you very much, Bookimed and Medipol teams, it is really very important and appreciated when things are taken care of and organised.
About Bookimed service
Very nice and helpful, quick to response and provide advice. 