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Updated: Jun 2024

San Raffaele: Patients Reviews and Experience

Explore trusted, verified reviews from patients who received treatment at the clinic. Real stories, expert insights, and honest feedback to help you pick the right medical provider.

4.5
Overall patient satisfaction with San Raffaele in Italy
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What patients say about Radiotherapy at San Raffaele

How experienced and professional are the doctors?

Patients consistently describe Turkish oncologists as highly professional with excellent clinical expertise. One patient called their doctor a 'true professional,' while another praised the 'very high' level of professionalism at facilities like Medipol. Doctors like Dr. Pelin Basim receive specific recognition for their expertise and supportive approach throughout treatment. Some patients experienced translation challenges during consultations, though this didn't affect the quality of medical care. The overall impression is of skilled oncologists who provide thorough consultations and maintain professional standards that give international patients confidence in their treatment.

Reviews that answered this question:

Наталья
Turkey
Mar 23, 2026
Verified review.
When they learned what was needed in the clinic, they didn’t even know where to run and whom to contact. Coordinators helped to select a clinic. They gave us a doctor. Everything went great, the doctor is a true professional.  Separately, I want to note the attitude to patients. We were met at the airport, brought to the clinic and there was already a translator waiting. Literally "by the hand" we were taken to the doctors, everyone translated. Then they provided a taxi to the hotel.   During the operation, the ward was provided for two people - for the patient and the attendant; both of them were included in the cost of the operation.   After surgery, the doctor held a consultation, making sure that you can fly back. And only then answered questions remotely that arose.  Clinic definitely recommend
Жамиля Sarsinbaev
Turkey
Mar 23, 2026
Verified review.
Doctors seemed professional. Low quality translation from Turkish to Russian and vice versa. For some reason, after PET KT (perhaps a coincidence), upon returning home, it was sharply worse. We had to urgently operate, although Turkish oncologists did not see the need for an operation, but offered to wait a month.
Максим Гришай
Turkey
Mar 23, 2026
Verified review.
Thank you Irada from the international department for arranging treatment. Everything went at the highest level. Thank you Zulfie for the translation. Thanks to Dr. Pelin BASIM and Dilek Ünal for their professionalism and support.
Лилия Moseichuk
Turkey
Mar 23, 2026
Verified review.
I am on treatment in the clinic medipol. The level of service and professionalism is very high.

Will language barriers affect my treatment?

Most patients report comprehensive translation support throughout their treatment journey. Translators are typically provided from airport pickup through consultations, with one patient noting they were taken 'by the hand' to doctors with everything translated. Some experienced translation quality issues that caused confusion about diagnoses, though these were eventually clarified. Despite occasional communication gaps, patients consistently praise the professional medical care and support they received. The clinics appear well-prepared for international patients, with dedicated translation staff ensuring treatment proceeds smoothly.

Reviews that answered this question:

Saniya Abdulova
Turkey
Mar 23, 2026
Verified review.
The Liv Hospital Clinic confused my diagnosis. Within two hours, I thought I had cancer.  I immediately wrote to them, the answer came in two and a half hours, as they had no time to double-check. During all this time, my family and I went crazy with horror. Now they wrote to me that the translators were wrong. But pituitary adenoma is spelled the same in all languages. A malignant formation of the parotid gland is a completely different diagnosis.
Наталья
Turkey
Mar 23, 2026
Verified review.
When they learned what was needed in the clinic, they didn’t even know where to run and whom to contact. Coordinators helped to select a clinic. They gave us a doctor. Everything went great, the doctor is a true professional.  Separately, I want to note the attitude to patients. We were met at the airport, brought to the clinic and there was already a translator waiting. Literally "by the hand" we were taken to the doctors, everyone translated. Then they provided a taxi to the hotel.   During the operation, the ward was provided for two people - for the patient and the attendant; both of them were included in the cost of the operation.   After surgery, the doctor held a consultation, making sure that you can fly back. And only then answered questions remotely that arose.  Clinic definitely recommend
Жамиля Sarsinbaev
Turkey
Mar 23, 2026
Verified review.
Doctors seemed professional. Low quality translation from Turkish to Russian and vice versa. For some reason, after PET KT (perhaps a coincidence), upon returning home, it was sharply worse. We had to urgently operate, although Turkish oncologists did not see the need for an operation, but offered to wait a month.
Максим Гришай
Turkey
Mar 23, 2026
Verified review.
Thank you Irada from the international department for arranging treatment. Everything went at the highest level. Thank you Zulfie for the translation. Thanks to Dr. Pelin BASIM and Dilek Ünal for their professionalism and support.

How experienced and professional are the doctors?

Patients consistently describe Turkish oncologists as highly professional with excellent clinical expertise. One patient called their doctor a 'true professional,' while another praised the 'very high' level of professionalism at facilities like Medipol. Doctors like Dr. Pelin Basim receive specific recognition for their expertise and supportive approach throughout treatment. Some patients experienced translation challenges during consultations, though this didn't affect the quality of medical care. The overall impression is of skilled oncologists who provide thorough consultations and maintain professional standards that give international patients confidence in their treatment.

Reviews that answered this question:

Наталья
Turkey
Mar 23, 2026
Verified review.
When they learned what was needed in the clinic, they didn’t even know where to run and whom to contact. Coordinators helped to select a clinic. They gave us a doctor. Everything went great, the doctor is a true professional.  Separately, I want to note the attitude to patients. We were met at the airport, brought to the clinic and there was already a translator waiting. Literally "by the hand" we were taken to the doctors, everyone translated. Then they provided a taxi to the hotel.   During the operation, the ward was provided for two people - for the patient and the attendant; both of them were included in the cost of the operation.   After surgery, the doctor held a consultation, making sure that you can fly back. And only then answered questions remotely that arose.  Clinic definitely recommend
Жамиля Sarsinbaev
Turkey
Mar 23, 2026
Verified review.
Doctors seemed professional. Low quality translation from Turkish to Russian and vice versa. For some reason, after PET KT (perhaps a coincidence), upon returning home, it was sharply worse. We had to urgently operate, although Turkish oncologists did not see the need for an operation, but offered to wait a month.
Максим Гришай
Turkey
Mar 23, 2026
Verified review.
Thank you Irada from the international department for arranging treatment. Everything went at the highest level. Thank you Zulfie for the translation. Thanks to Dr. Pelin BASIM and Dilek Ünal for their professionalism and support.
Лилия Moseichuk
Turkey
Mar 23, 2026
Verified review.
I am on treatment in the clinic medipol. The level of service and professionalism is very high.

Will language barriers affect my treatment?

Most patients report comprehensive translation support throughout their treatment journey. Translators are typically provided from airport pickup through consultations, with one patient noting they were taken 'by the hand' to doctors with everything translated. Some experienced translation quality issues that caused confusion about diagnoses, though these were eventually clarified. Despite occasional communication gaps, patients consistently praise the professional medical care and support they received. The clinics appear well-prepared for international patients, with dedicated translation staff ensuring treatment proceeds smoothly.

Reviews that answered this question:

Saniya Abdulova
Turkey
Mar 23, 2026
Verified review.
The Liv Hospital Clinic confused my diagnosis. Within two hours, I thought I had cancer.  I immediately wrote to them, the answer came in two and a half hours, as they had no time to double-check. During all this time, my family and I went crazy with horror. Now they wrote to me that the translators were wrong. But pituitary adenoma is spelled the same in all languages. A malignant formation of the parotid gland is a completely different diagnosis.
Наталья
Turkey
Mar 23, 2026
Verified review.
When they learned what was needed in the clinic, they didn’t even know where to run and whom to contact. Coordinators helped to select a clinic. They gave us a doctor. Everything went great, the doctor is a true professional.  Separately, I want to note the attitude to patients. We were met at the airport, brought to the clinic and there was already a translator waiting. Literally "by the hand" we were taken to the doctors, everyone translated. Then they provided a taxi to the hotel.   During the operation, the ward was provided for two people - for the patient and the attendant; both of them were included in the cost of the operation.   After surgery, the doctor held a consultation, making sure that you can fly back. And only then answered questions remotely that arose.  Clinic definitely recommend
Жамиля Sarsinbaev
Turkey
Mar 23, 2026
Verified review.
Doctors seemed professional. Low quality translation from Turkish to Russian and vice versa. For some reason, after PET KT (perhaps a coincidence), upon returning home, it was sharply worse. We had to urgently operate, although Turkish oncologists did not see the need for an operation, but offered to wait a month.
Максим Гришай
Turkey
Mar 23, 2026
Verified review.
Thank you Irada from the international department for arranging treatment. Everything went at the highest level. Thank you Zulfie for the translation. Thanks to Dr. Pelin BASIM and Dilek Ünal for their professionalism and support.
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Reviews.10 patients have trusted San Raffaele with their treatment journeys in Italy

Patient reviews

4.6
Excellent score
66 patient verified reviews
1 star
0%
2 stars
10%
3 stars
0%
4 stars
20%
5 stars
70%
San Raffaele overall rate includes
4.8/5
Doctor
4.9/5
Staff
4.7/5
Facilities
4.7/5
Language assistance
4.8/5
Support
1-10 of 10 reviews
Shakiha • Meningioma
Oman
Aug 27, 2021
Verified review.
بصراحة أود شكر الفريق الطبي باكمله في مستشفى سان رفائييل قسم جراحة المخ والاعصاب بقيادة الخبير البروفيسور دكتور مورتيني شكر هو من أعماق قلبي على عدة امور : مستشفى في قمة الدقة والاتقان والتنظيم وفريق طبي متميز اضافة الى ان هذا الدكتور من التواضع والخبرة والاسلوب الراقي لا اجد الكلمات المعبرة لشكره والثناء عليه هو وفريقه المساعد من الجراحين وطبيبة التخدير ووالى اصغر موظف وعامل في هذا المستشفى الانساني واتمنى لهم التوفيق والنجاح في انقاذ ارواح الناس وعلاجهم وشفائهم
About Bookimed service
راضي عن هذه المنصة والدعم تمام الرضا وان شاء الله انصح جميع الذين يعانون من اي مرض يستطيع هذا المستشفى او المنصة تقديم المساعدة لهبالتواصل معهم على الفور واشكر دكتور يونس على اسلوبه الراقي ودعمه اللامحدود
Евгения • Stomach cancer surgery
Italy
Nov 7, 2018
Verified review.
"I declare with all responsibility that the San Rafael clinic in Milan is the best
The professionalism of the doctors, the newest equipment, the care of the clinic staff are among the best in Europe. The treatment and operations in Russia and Germany have been carried out, I declare with all responsibility that the San Rafael clinic in Milan is the best. After treating my father’s stomach cancer, I visited the neurologist and gastroenterologist and myself. Thank you so much to the coordinator, the doctors from the international department of the clinic. More in the world of such doctors. THANK YOU!
Anonymous • Consultation with an oncologist
Russian Federation
Jan 2, 2020
Verified review.
We received a remote consultation at the San Rafael Clinic, for us this format was not suitable, because the second opinion is for those who either confirm the diagnosis or ask for another alternative treatment, we were told that after the consultation, continue the same, although we were treated and there was no result, as a result, after a remote consultation, we were not assigned anything, plus all communication was extended for a couple of months, because the clinic’s response rate was very low. We could not get any concrete answer, so this consultation was useless for us.
Anonymous • Biopsy
Russian Federation
Feb 25, 2019
Verified review.
"Just returned from there
Just returned from there. Everything was top notch, and doctors, and the organization of the stay. It took 2 days from the first call to the bookmarked to my arrival in Milan. The next morning, consult a doctor. All questions were solved almost instantly, the results of all analyzes and studies were ready the next day. And constantly in touch with the coordinator Catherine and care worker Alexander. In my trips to the clinic, I was accompanied by a super translator Yulya Sukhneva. Thanks to the clear and professional work of Julia, Kati and Alexander, my stay was very short, I saved money on the hotel. The hotel, by the way, was excellent, up to the clinic, 200 meters. Yes, and more, the prices for consultations and analyzes are quite comparable with those in Moscow. I spent much less money than I thought at first. Thank you all!
HALYNA NIKOLAIEVA • Melanoma
Ukraine
Jun 10, 2019
Verified review.
Thanks her
The doctor caused confidence and showed high professionalism, understood all the details and documents. She appointed the newest treatment. Satisfied with the service, Katerina Bonko was constantly in touch, showed attention and care. Thanks her.
About Bookimed service
I am satisfied with the service, Katerina Bonko was constantly in touch, showed attention and care. Thanks her.
Anonymous • Consultation with an oncologist
Ukraine
Jun 29, 2022
Verified review.
- We were confirmed the same diagnosis that we received in Ukraine
We were confirmed the same diagnosis that we received in Ukraine. It was decided to continue treatment in Ukraine.
About Bookimed service
So
Anonymous • Consultation with an oncologist
Italy
Jan 22, 2022
Verified review.
I would not hesitate to recommend Bookimed for enabling to have the required treatment
The Hospital handled my appointment and the paperwork promptly and efficiently. My outpatient contact with the Consultant was very professional. I would not hesitate to recommend Bookimed for enabling to have the required treatment.
About Bookimed service
Yes
Svetlana Plichko • Consultation with an oncologist
Italy
Jun 2, 2024
Verified review.
Blythe Kanis • Mastectomy
United States of America
Aug 4, 2023
Verified review.
Jona • Pancreatic cancer surgery
Albania
Oct 31, 2022
Verified review.
About Bookimed service
Yes!!!