Removal of spinal cord tumor in Germany — get 3 personalized clinic matches

With great gratitude I would like to leave this review about the Bookimed team, and in particular about my coordinator Olga Romaniuk, who helped me with the choice of clinic, carefully considering all my requests and nuances of future treatment, was always in touch with me. Olga has a high level of empathy and desire to really help! Thanks to her, I chose Asklepios Barmbek Clinic in Germany and I have not regretted it one bit! I was operated on by a talented surgeon Ursula Scholz, who performed the operation with jewellery and professionalism. Conditions in the clinic are quite good, the ward has everything you need, the medical staff is very polite, nurses many times after the operation came into the room and asked if I need anything and everything is fine. Special thanks to the International Department of the clinic and my interpreter Lydia, who accompanied me at all stages of preparation for the operation. I would like to note that all questions concerning payment for medical services were discussed in advance and fully corresponded to the initially agreed amount, with the issuance of relevant documents and cheques. Nobody demanded any preliminary money transfers from me before the initial visit to the clinic. The payment was made in the clinic itself. I would like to summarise my experience with the Bookimed team: if you want to receive qualified medical care abroad, you can really trust the Bookimed team, which works honestly and professionally, as I was convinced by my experience!

With the organization of medical services, everything went clearly according to the previous plan. Tatyana, the representative of the company, is very communicative, explains everything, no complaints, even came at 7.30 for the procedure, although there was no translation. I made a slight remark, the price for some services was not announced to me , but in fact it was added... These side effects must also be voiced before the trip...... The hospital is on the level, I felt calm there, I have complete trust in the doctors, you can calmly go for treatment.....

I am writing a review for those people who are in the same difficult situation as our family. Just want to warn, think before you go here. They did not help us ... Moreover, now we understand that they simply did not tell us the truth, promised treatment that everything would be fine and we believed in it, sincerely! They didn’t save on treatment, did everything they recommended, but they just cheerlessly pumped chemistry and prescribed unnecessary consultations like a physiotherapist with charging a hopelessly sick person !!! The company "phoenix" is a soulless creature with the function of receiving money, I don’t even know how to call them anymore ... Doctor Professor Eger also smiled on detours and said that everything would be fine and didn’t even tell the family that the situation was getting worse, she appointed procedures ... As we now understand, everything was clear for a long time, we just wanted to be "treated" because we paid. They tortured our daddy heartlessly and cynically for money !!! Curator Stoyanova stopped responding to letters and the phone immediately, as soon as they informed her that the patient no longer exists. NO ONE! neither she, nor "phoenix", nor the clinic, they even expressed condolences ... It hurts to realize that nothing human is left in people ... We scolded our Russian doctors, and they just told us the truth right away

It is necessary to conclude a legal agreement between the intermediary company Talvin, the clinic itself and the patient with a detailed indication and justification of the prices for the services of both the clinic and the intermediary company Talvin.

I really like the doctor's approach, very friendly and made me feel comfortable. He was willing to hear my questions and explained the whole procedure and post operation requirements. The doctor's personal assistance was also in the call and immediately after she contacted me to ask if there all was ok and if there is anything else I needed to ask.

Not good. The people that I had appointments with did not show up. I met with others who seemed to doubt my records and then claimed that my medical imaging showed no problems whatsoever. I returned home and now seem to have pneumonia in the top of my lungs around the vertebra that are known to have lesions (T1,T2,T3). I consider your service to be a fraud.

I liked absolutely everything from the level of medical care to the attention to my requests!

the operation was successful

My husband and I are very pleased that we made an appointment with Professor Elka Yeager. The examination was carried out on all areas of the body that interest us, and a chemotherapy course was prescribed based on the results of the examination. The first session was held in a hospital clinic. The host company worked very professionally, with great attention to patients. Many thanks to all and best wishes from us!

My name is Sergey, I am undergoing treatment at the oncology department of the Nordwest Clinic in Frankfurt am Main. I would like to note the high professional level of doctors, the technical equipment of the clinic at the proper level. I want to express special gratitude to Professor Elka Yeager, senior doctor Kiselichki, Dr. Weber, the highest level of professionalism, are very friendly and attentive, the junior staff are smart, everything is super, I’m very pleased with the treatment, if not for one “but” ... Because of ignorance language had to contact the company "Phoenix Service", which is an intermediary for the provision of medical services, led by Radislav. My communication with them began with the fact that before arrival they demanded a significant prepayment, which was timely transferred to their account. After arriving at the clinic, I had to transfer money several times, rather big money. I persistently asked the company’s employees to conclude an agreement with me on the provision of services by Phoenix Service, in order to specifically understand which services and for what specific payment the services will be provided. However, no contracts, as well as invoices with prices, were provided to me, which directly testifies to dishonesty. Only two months later I received the clinic’s bills (with which I completely agree) and separately a bill from Phoenix Service for the services rendered, after viewing which there were simply no words ... As it turned out, being treated in Germany was not expensive, it was expensive to pay for the services of Phoenix invoiced, which either didn’t turn out at all, or turned out to be in the wrong amount and at very high prices. I tried to talk with the head of the company Radislav, saying that I did not agree with the bill, to which I received the answer "if something does not suit you, you can refuse our services further." I officially wrote an appeal to the clinic about the detachment from this dishonest company, to which I received a positive response. He also wrote an official letter to Phoenix with a request to review the account, to which he still has not received an answer. I want to warn everyone who is in my position, those cancer patients who sell everything in order to pay for treatment and live on, but these “phoenixes” don’t stop at anything to enrich themselves at their expense.