Good afternoon, I would like to share my story of my trip to the Hyncentrum Katowice clinic. We decided to cooperate with Bookimed and we were provided with a medical coordinator Vera, who suggested this clinic as one of the best. Initially everything went well, everything was clear and understandable, we submitted our analyses and made an appointment for a consultation with a doctor with an interpreter, the coordinator sent us the address of the clinic in Krakow and confirmed our appointment. The journey was not easy and long awaited, we travelled through 3 countries to get to Krakow. We come to the appointed date and time, and we are told that the doctor does not receive in Krakow, he works in Katowice and now waiting for us there, which is an hour's drive and we have no time. And we made an appointment a month before the trip. We contacted the coordinator Wera and asked why this happened and what to do, she said that there was a mistake with the address and the city, she was not informed about the city where the doctor was working. Vera started to contact the clinic in Katowice to re-book us, but there was no answer from there and we asked the reception to help us, to call the clinic and explain the situation, but because of the language barrier, the girl could not understand our situation and said to wait for an interpreter, in a short time the interpreter Lilia appeared and she was able to solve our problem by calling the clinic and re-booking us for the next day, we were very grateful to her! She supported us and calmed us down. Of course it was not pleasant, I was very nervous, as we had a long journey and because of someone else's mistake, we could not get to the appointment, and just leave with nothing. It was good that everything was solved and we had an appointment for the next day.
When we arrived in Katowice we were met by the interpreter Alyona, we signed all the documents and the doctor took us in, the consultation with ultrasound took 30 minutes. Alyona translated everything, the doctor said little, in fact, after I went to prepare for the ultrasound, I was sent to a room with a toilet and told to come out and sit on the chair, I saw that the nappy was used, crumpled, torn, not replaced after the previous patient, I asked Alyona to change it, the answer was that they change it after each patient and it is clean. In the preparation room, there was no couch, no chair, no liquid soap to wash my hands, the atmosphere is clearly not the best clinic, I changed my clothes standing up. When I came out, I saw that the napkin on the chair was changed after my words. The doctor gave me an ultrasound without gloves and it lasted 1-2 minutes, all very quickly, the conclusion of the ultrasound on my hands I was not given. Afterwards we were already talking with our interpreter in the corridor and it turned out that there is such a service as online consultation and we could not travel 3500 km for the sake of a 30 minute appointment, which should have been reported to our coordinator with Bookimed. In the end, our expectations were not met, the clinic did not impress us, the coordinator's mistake made us nervous, and the fact that we could have ordered an online consultation and not spent a lot of money on travelling was very upsetting. But in spite of everything, we do not give up, we will continue to move towards our goal, the coordinator was changed and now we are considering other clinics!