To homepage

How it works

We've transformed the clinic search process, making it simple, fast, and personal.
Answer a few questionsTake a short quiz to share your Cochlear implant placement goals.
Get personalized offers3 clinics, handpicked based on your answers, provide tailored treatment plans and quotes.
Choose the best optionCompare offers and choose the clinic that suits you best.
You can also browse all 6 clinics below.
820К+ patients have got assistance since 2014
50 countries
1,500 clinics
6K+ reviews
3K+ qualified doctors

How Much Does Cochlear implant placement Cost in Turkey?

Cochlear implant placement in Turkey typically costs from $21,600 to $30,000. Factors affecting the final price include whether the procedure is unilateral or bilateral, the specific device model used, and the clinic's location. In the US, similar procedures cost around $60,000 on average. Patients save around 57% compared to US prices. Standard packages often include the implant device, MRI and CT imaging, surgeon fees, hospital stay, and VIP transfers.

  • Unilateral cochlear implant: $21,600 to $30,000 for a single-ear procedure including the device.
  • Stapedectomy: $2,300 to $3,700 covers surgical treatment for middle ear bone fixation.
  • Bilateral implantation: Prices typically increase by 80-90% for simultaneous surgery on both ears.
  • Premium device processors: Advanced models like the Kanso 2 or Nucleus 7 often add a premium.

Bookimed Expert Insight: Choosing a package in Istanbul provides significant value through comprehensive inclusions. High-tier clinics like Hisar Hospital Intercontinental offer packages starting around $21,900. These include premium Kanso 2 implants and care from doctors trained at Harvard or Johns Hopkins. Some clinics, like Lokman Hekim, even bundle 21 days of hotel stay into their approximately $21,650 packages. This is ideal for international patients needing extended post-operative monitoring and activation services.

Key Benefits

Why do patients choose Turkey for cochlear implant placement?

  • Accredited clinics: JCI-certified hospitals and centers accredited by Turkey’s Ministry of Health provide high-quality care.
  • Latest technologies: Devices such as COCHLEAR & MEDEL (Nucleus, Rondo, Kanso, Sonnet, Baha) are utilized, ensuring modern treatment options.
  • High success rates: Cochlear implant placement shows an efficacy rate of 95%. This significantly improves hearing in patients with severe hearing loss.
  • Expert surgeons: Leading otolaryngologists, certified in cochlear implant procedures, have performed thousands of successful surgeries. They ensure experienced care.

Access advanced Cochlear implant placement solutions in trusted clinics from $21,642.

TurkeyAustriaSpain
Cochlear implant placementfrom $21,642from $35,000from $19,847
Stapedectomyfrom $2,300from $5,000from $3,200
Data verified by Bookimed as of April 2026, based on patient requests and official quotes from 112 clinics worldwide. Median costs are based on real invoices (2025–2026) and updated monthly. Actual prices may vary.

Discover the Best Cochlear implant placement Clinics in Turkey: 6 Verified Options and Prices

Procedure type
Cochlear Implant Placement with Kanso 2 500 Series — Transfer & Translator Included

Turkey, Istanbul

Yavuz Selim Yildirim

19 years of experience
Clinic is certified

Prof. Yavuz Selim Yildirim has performed 900+ cochlear implant surgeries over 18 years, trained at Johns Hopkins and Harvard. The procedure may cost around $21,890 for one ear – typically covering the implant device, sound processor, 2-night stay, imaging, and transfers. Hisar Hospital holds JCI accreditation with 4.5/5 patient ratings. Prof. Yildirim offers advanced soft surgery techniques and electroacoustic stimulation, with patient choice of Cochlear or Nucleus processors.

Cochlear Implant Surgery with Advanced US Training — Full Board & Transfer Included

Turkey, Ankara

Celil Göçer

30 years of experience

Prof. Dr. Celil Göçer has performed 900+ cochlear implant procedures with advanced training at House Ear Institute in the USA. The package may cost around $22,340 – typically covering surgery, 3-day hospitalization with companion, 7-day hotel stay, CT/MRI scans, transfers, and interpreter services. He authored 30+ scientific articles and co-wrote ENT surgical references. The hospital maintains a 98% patient recommendation rate with state-of-the-art operating rooms.

You’ve viewed 2 of 6 packages

Cochlear implant placement Overview in Turkey

Takeaways
Related procedures & Costs
How it works
What to expect
Pros & Cons
Benefits
Payment
patients recommend -
85%
Surgery Time - 4 hours
Stay in the country - 7 days
Rehabilitation - 30 days
Anesthesia - General anesthesia
Requests processed - 4449
Verified patient reviews - 6
Bookimed fees - $0

Our Trusted Doctors

View all Doctors
verified

Yavuz Selim Yildirim

19 years of experience

Dr. Yildirim trained at top US institutions including Johns Hopkins and Harvard, specializing in cochlear implants at Hisar Hospital Intercontinental.

  • Expertise in otolaryngology with a focus on hearing restoration
  • Multiple research awards in ENT and rhinology
  • Associate Professor at Bezmialem Vakif University
  • Performs advanced cochlear implant surgeries
verified

Serkan Orhan

23 years of experience

Trained at prestigious institutions like Radboud University and the Royal National ENT Hospital in London – Dr. Orhan brings international expertise to cochlear implant placement.

  • Specialized in otolaryngology with over 23 years of experience of experience
  • Advanced training in facial plastic surgery and rhinoplasty
  • Works at Memorial Bahçelievler Hospital – a leading medical center
verified

Yasin Kulaksiz

9 years of experience

Specialist in cochlear implant placement with expertise in ENT surgeries at Medipol Acibadem District Hospital.

  • Holds a PhD in Ear, Nose, and Throat (ENT) from Bezmialem Vakıf University
  • Expertise in surgical techniques and postoperative management
  • Specializes in patient assessment and care
verified

Ziya Ilgin

30 years of experience

Specializes in advanced ENT procedures, including cochlear implant placement, at Büyük Anadolu Hospitals.

  • Over 30 years of experience of experience in ENT surgery
  • Expert in rhinoplasty and septoplasty techniques
  • Trained at Marmara University Faculty of Medicine
  • Specialist at Büyük Anadolu Hospitals since 2005

Video Stories from Bookimed Patients

Andre
Bookimed helped me compare clinic offers, and while the experience wasn’t painless, it was great overall.
Procedure: Stem Cell Therapy
Valentina
Traveling from Spain to Istanbul for a liposuction was a life-changing experience.
Procedure: Liposuction
Randolph
Stay strong, stay informed, and never underestimate the power of cutting-edge treatments and a solid support system.
Procedure: Radioembolization for liver cancer

Reviews about Bookimed: Discover Patients' Insights

All reviews
MARCO MARTINEZ CONTRERAS • Cochlear implant placement
Mexico
Oct 6, 2024
Verified review.
I am pleasantly surprised and grateful to everyone who took care of me
Excellent experience. I traveled from Mexico to have cochlear implant surgery. First of all, I found this hospital thanks to the attention of Bookimed, they attended me very well, got the best option and started the whole process. At the beginning I was obviously a little bit afraid that everything was real and correct and with good results, it was the first time I used this kind of medical tourism. I searched many countries and options and found the best deal through Bookimed at Hisar Hospital in Istanbul at the best price. Now that it's all over, I am pleasantly surprised and grateful to everyone who took care of me. I am impressed with how well they have organized everything for international patients. From the transportation, to the airport-hotel-airport, hotel-hospital-hotel, in all the appointments I had, more than 3 times in two weeks. The international department assigned me one and sometimes two translators, all were very well behaved, Dr. Yabuz Selim very attentive and professional, the hospital was excellent, the package included two nights accommodation in a room with two rooms, and meals for patient and companion. Pre-operative studies, post-operative follow-up, and only the agreed amount was paid from the beginning, not a dollar more we had to pay. I had never had this experience in a hospital before. The whole procedure was fast and without complications, they checked me 3 more times without any problem. They helped me resolve all my doubts and concerns, always with excellent response through whatsapp. I sincerely recommend and thank everyone involved in Hisar Hospital. I hope I never have to go back, but if I need to, I will not even look elsewhere.
Everything was excellent. It exceeded my expectations by far.
About Bookimed service
Being my first time using a service like this, I was apprehensive at first. But when it all came together I was really satisfied with the service provided.
Аizada CHolponova • Cochlear implant placement
Kyrgyzstan
Sep 14, 2025
Verified review.
Lokman Hekim is the best!!!!!
I would recommend this clinic to you. They received us very warmly and our operation went perfectly, at the highest level. Dr Jelil Göcher is a wonderful professor 😍. The whole staff is amazing. Thank you so much to the clinic. Lokman Hekim is the best!!!!!
What we liked the most is that they provided us with a great translator, Mrs. Aytolkun. And our doctor, Celil Göçer, is the best.
There are no disadvantages
About Bookimed service
Don’t be afraid to come. It’s the best clinic.
Marco Martinez • Cochlear implant placement
Mexico
Nov 3, 2025
Verified review.
And both times with excellent results
Second time he has been in Hisar's medical service. And both times with excellent results. I highly recommend him and Bookimed.
Excellent price, Dr's experience and facilities.
About Bookimed service
All very professional
Anonymous • Cochlear implant placement
Sudan
Dec 19, 2024
Verified review.
very thanksfull to support us during our stay in hospital and complete my child treating plan
I like my choice for this hospital all team from our translator very helpful and our treating physician all nurse all coordinator team very thanksfull to support us during our stay in hospital and complete my child treating plan
All teams like to support us and reply all our request
Improve the requirment for any case seperated special child needed
About Bookimed service
Nice experience
idarova • Cochlear implant placement
Kyrgyzstan
Jul 27, 2023
Verified review.
Liked everything
Liked everything. Starting with the search for a clinic. Thank you very much Olga for your help and responsiveness. Worried about us.

Related Articles

Share this content

Updated: 11/03/2025
Authored by
Anna Leonova
Anna Leonova
Head of Content Marketing Team
A certified medical writer with 10+ years of experience, developed Bookimed’s trusted content, backed by a Master’s in Philology and medical expert interviews worldwide.
Fahad Mawlood
Medical Editor & Data Scientist
General practitioner. Winner of 4 scientific awards. Served in Western Asia. Former Team Leader of a medical team supporting Arabic-speaking patients. Now responsible for data processing and medical content accuracy.
Fahad Mawlood Linkedin
This page may feature information relating to various medical conditions, treatments, and healthcare services available in different countries. Please be advised that the content is provided for informational purposes only and should not be construed as medical advice or guidance. Please consult with your doctor or a qualified medical professional before starting or changing medical treatment.

FAQ about Cochlear implant placement in Turkey

These FAQs come from real patients seeking medical assistance through Bookimed. Answers are given by experienced medical coordinators and trusted clinic representatives.

What are the proven success rates for cochlear implants performed in Turkey?

Cochlear implants in Turkey maintain a 95% overall efficacy rate, with pediatric success reaching 95% when performed before age 3. Adult success ranges from 70% to 85%, supported by a 99% device reliability rate and low revision rates of approximately 6.3%.

  • Pediatric outcomes: Success rates of 90%–95% optimize early speech and language development for children.
  • Revision frequency: Clinical studies show a low 4.9% revision rate for pediatric patients in Turkey.
  • Device reliability: Leading clinics utilize Cochlear and MED-EL brands with 99% cumulative survival rates.
  • Functional improvement: Patients achieve mean post-operative speech perception scores of approximately 75.7% after rehabilitation.

Bookimed Expert Insight: The data shows a significant correlation between high patient volume and success. Surgeons like Prof. Celil Göçer and Prof. Yavuz Selim Yildirim have performed over 900 procedures each. Choosing such high-volume experts often ensures access to advanced mapping protocols that are more critical for hearing outcomes than the surgery itself.

Patient Consensus: Patients emphasize the importance of long-term commitment, noting that full auditory adjustment requires 6–12 months of rehabilitation. Many report high satisfaction with the organized international logistics and professional translator support provided during the two-week stay.

What qualifications should I look for in a Turkish surgeon who performs cochlear implants?

Qualified Turkish surgeons for cochlear implants must be board-certified otolaryngologists with sub-specialization in Otology and Neurotology. Prioritize surgeons holding FEBORL-HNS or FACS credentials who have performed over 200–400 successful implantations. Top specialists often have fellowships from prestigious US institutions like Johns Hopkins or Harvard.

  • Medical board certification: Must hold Turkish Board of Otorhinolaryngology or European Board (FEBORL-HNS) certification.
  • Specialized clinical training: Look for Otology Neurootology School graduates or US-based fellowship experience.
  • High procedure volume: Select surgeons with 200 to 900+ documented cochlear implant procedures.
  • Multi-disciplinary approach: Ensure the surgeon collaborates with audiologists and speech-language pathologists for rehabilitation.

Bookimed Expert Insight: Bookimed data shows that elite Turkish surgeons like Prof. Dr. Yavuz Selim Yildirim at Hisar Hospital often combine local expertise with multiple US fellowships. Choosing a professor-level surgeon who has trained at institutions like Johns Hopkins provides an additional layer of safety for complex bilateral cases. These specialists typically work within JCI-accredited hospitals that handle over 500,000 patients annually, ensuring robust perioperative support systems.

Patient Consensus: Patients emphasize that direct WhatsApp communication and the presence of dedicated international translators are vital for post-operative device tuning and peace of mind. Many report successful outcomes when choosing surgeons who provide comprehensive pre-operative imaging and 3D insertion planning.

How safe is cochlear implant surgery in Turkey?

Cochlear implant surgery in Turkey is highly safe with success rates reaching 95%. Procedures are performed by European Board-certified surgeons in JCI-accredited facilities such as Hisar Hospital Intercontinental and Liv Hospital. These centers utilize advanced Kanso 2 and Cochlear Series 600 devices under strict international safety protocols.

  • Surgeon expertise: Specialists like Prof. Dr. Yavuz Selim Yildirim have performed over 900 successful procedures.
  • Clinical standards: Top-tier hospitals maintain JCI accreditation, ensuring safety benchmarks equivalent to US facilities.
  • Advanced technology: Clinics utilize robotic-assisted systems and the latest 500 and 600 series implant devices.
  • Comprehensive monitoring: Most safety packages include 1–3 days of inpatient hospitalization and 24-hour nursing care.

Bookimed Expert Insight: High-volume surgeons in Turkey typically possess dual international certifications, such as FEBORL-HNS and FACS. Prof. Dr. Yavuz Selim Yildirim at Hisar Hospital, for example, combines US training from Johns Hopkins and Harvard with over 900 cases. This level of elite credentialing suggests that patient safety in Turkish private centers often exceeds standard international requirements.

Patient Consensus: Patients emphasize that the organized international departments and professional translators eliminate communication risks. Many report a seamless experience where the initial agreed price remains fixed, covering all pre-operative screenings and post-operative follow-ups without complications.

How long does the surgery take and what is the typical recovery period?

Cochlear implant surgery in Turkey typically takes 2 to 4 hours per ear under general anesthesia. Most patients require 1 to 3 days of hospital stay for monitoring. Initial physical recovery takes 3 to 7 days, while full hearing benefits develop over 3 to 6 months.

  • Surgery duration: Procedure lasts 2 to 4 hours depending on unilateral or bilateral placement.
  • Hospital stay: Expect 1 to 3 days of inpatient care for stabilization and monitoring.
  • Initial recovery: Patients usually require 3 to 7 days of bed rest to manage dizziness.
  • Device activation: The external sound processor is typically turned on 2 to 4 weeks post-op.
  • Long-term rehabilitation: Full auditory integration and speech therapy benefits peak at 3 to 6 months.

Bookimed Expert Insight: Data shows a significant discrepancy in clinical stay protocols between high-volume centers. While some facilities like Liv Hospital Ulus offer a 1-day stay, others like Hisar Hospital Intercontinental or Lokman Hekim Akay Hospital standardize 2 to 3 days of hospitalization. This extra time is often used for immediate post-operative nurse services and early-stage mapping preparation, which can be crucial for patients traveling from abroad.

Patient Consensus: Patients report that while the first week involves managing lightheadedness and sensitivity, the process is streamlined for international travelers. Many emphasize the importance of having a translator present during the initial post-op checks and follow-up appointments scheduled within the first two weeks.

What are the established risks of cochlear implant surgery?

Cochlear implant surgery is a safe, routine outpatient procedure with a complication rate between 10% and 20%. Most risks are minor and temporary, such as dizziness or taste changes. Major complications like infection or device failure are rare, occurring in fewer than 5% of cases.

  • Vestibular issues: Temporary dizziness or vertigo affects 9% to 30% of patients post-surgery.
  • Taste disturbances: Metallic sensations occur if the chorda tympani nerve is irritated during placement.
  • Minor side effects: Patients typically experience localized numbness, swelling, or bruising around the incision.
  • Device complications: Risk of internal component failure or migration may necessitate future revision surgery.
  • Residual hearing: The implantation process may lead to the loss of remaining natural hearing.

Bookimed Expert Insight: While major risks are low, surgeon volume is the strongest safety signal in Turkey. Prof. Dr. Yavuz Selim Yildirim at Hisar Hospital has performed over 900 procedures, and Dr. Serkan Orhan has completed over 5,500 ENT treatments. Choosing high-volume experts significantly reduces the 0.5% risk of facial nerve injury common in complex cases.

Patient Consensus: Patients often find the technical surgery fast and smooth but emphasize that post-op tinnitus and balance issues can be more persistent than expected. They recommend confirming if local audiologic mapping is available in your home country before booking.

What happens during the actual cochlear implant operation?

Cochlear implant surgery in Turkey is a routine 1.5 to 2.5-hour procedure performed under general anesthesia. Surgeons create a small incision behind the ear to place an internal receiver and thread an electrode array into the cochlea, restoring sound signals to the hearing nerve.

  • Surgical access: Surgeons make a 2-inch incision to reach the mastoid bone behind the ear.
  • Internal placement: The receiver stimulator is secured in a pocket between the skull bone and muscle.
  • Electrode insertion: A thin wire enters the cochlea via the round-window or a small cochleostomy.
  • Intraoperative testing: Teams use neural response telemetry to confirm the device communicates with the nerve.
  • Nerve safety: Specialists use live facial-nerve monitoring to protect nearby facial muscles during drilling.

Bookimed Expert Insight: While many global clinics offer outpatient surgery, top-tier Turkish centers like Hisar Hospital or Memorial Sisli standardly include 2 days of hospitalization. This extra night allows surgeons to perform a follow-up CT scan to show patients the exact placement of the electrode array before discharge, providing a higher level of immediate post-op reassurance.

Patient Consensus: Patients report that while the surgery feels fast and painless, the true wait begins after discharge. The device remains inactive for 3–4 weeks to allow swelling to subside before the final fitting and sound activation.

Can patients choose the cochlear implant brand and model?

Patients in Turkey can generally choose their cochlear implant brand and model, especially when opting for private healthcare. Surgeons frequently work with global leaders like Cochlear and Med-El. While medical anatomy or surgical familiarity may influence recommendations, self-paying patients often have the flexibility to select specific technology features.

  • Available brands: Clinics offer advanced models like the Kanso 2 500 and Series 600.
  • Clinical guidance: Surgeons often recommend specific electrode arrays based on your unique cochlear anatomy.
  • Lifestyle features: Patients can prioritize options such as water resistance or Bluetooth smartphone connectivity.
  • System compatibility: Choices may depend on existing hearing aid brands for seamless bimodal hearing integration.

Bookimed Expert Insight: Choosing a clinic like Hisar Hospital Intercontinental provides access to surgeons with 900+ procedures performed. These high-volume centers typically maintain broader contracts with multiple manufacturers. This allows more flexible access to specific models compared to smaller facilities that might only stock one brand.

Patient Consensus: Patients report that while surgeons have preferred brands, self-paying allows for more negotiating power. They emphasize clarifying all package inclusions upfront to ensure the chosen device and all follow-up mappings are covered.

Am I a good candidate for cochlear implants in Turkey?

Candidacy for cochlear implants in Turkey requires severe to profound sensorineural hearing loss and insufficient benefit from high-power hearing aids. Eligible patients must have a functional auditory nerve, confirmed via MRI or CT scans, and high motivation for long-term postoperative auditory rehabilitation and speech therapy.

  • Hearing threshold: Severe-to-profound hearing loss in one or both ears is the primary requirement.
  • Aid trial: Documentation must show limited functional speech understanding despite consistent hearing aid use.
  • Anatomical readiness: Imaging confirms the cochlea can physically house the electrode array without obstruction.
  • Surgical health: Patients must be fit for general anesthesia during the 1 to 3-day hospital stay.

Bookimed Expert Insight: Surgeon experience in Turkey is exceptionally high, with specialists like Dr. Yavuz Selim Yildirim at Hisar Hospital having performed over 900 implants. While the surgery itself is routine for these experts, the real differentiator is the device technology provided; top Turkish clinics utilize advanced systems like the Kanso 2 500 Series, which offers a discreet, off-the-ear design often unavailable at lower price points elsewhere.

Patient Consensus: Patients emphasize the importance of organizing a local audiologist for device mapping before traveling. While the surgical outcome is often described as life-changing and professional, the long-term success of the implant depends heavily on your local rehabilitation support.

What results can I realistically expect after a cochlear implant in Turkey?

Most patients achieve a 95% success rate for cochlear implantation in Turkey, with children seeing 90% to 95% success when implanted before age 3. Adults typically reach 70% to 85% success, experiencing a 6 to 7 times improvement in speech perception within 3 to 12 months post-surgery.

  • Speech restoration: Patients often regain conversational-level speech recognition after 6 to 12 months of rehabilitation.
  • Environmental sound perception: Approximately 80% of adults and 90% of children improve awareness of environmental sounds.
  • Device activation: Turkish clinics typically activate the internal device 2 to 4 weeks after surgery.
  • Rehabilitation timeline: Brain adaptation and optimal hearing results require 6 to 18 months of mapping sessions.

Bookimed Expert Insight: Data shows Turkey offers faster device activation than Western standards, often only 2 weeks post-op. Prof. Dr. Yavuz Selim Yildirim at Hisar Hospital has performed over 900 procedures, contributing to high success rates. Patients choosing all-inclusive packages at Lokman Hekim Akay Hospital benefit from 21 days of full-board stay for recovery.

Patient Consensus: Travelers feel guided like VIPs through airport transfers and multilingual support, though they emphasize that success depends 80% on post-op rehab. Many recommend securing a local speech therapist at home before traveling to ensure seamless long-term care after returning.

How long is the stay required for cochlear implant surgery in Turkey?

Patients typically stay in Turkey for 10 to 14 days for cochlear implant surgery. This timeframe includes 1 to 3 days of hospitalization for monitoring and a post-operative period of 7 to 10 days at a hotel for wound healing and initial device mapping.

  • Hospital stay: Most adults stay 1 night, while children often require 2 nights for observation.
  • Initial recovery: Patients remain in-country for 7 days until the first follow-up and suture check.
  • Device activation: Initial mapping usually occurs 7 to 10 days post-surgery before the patient flies home.
  • Travel restrictions: Surgeons often advise waiting 14 days before flying to manage ear pressure and dizziness.

Bookimed Expert Insight: While many sources suggest waiting 3 to 6 weeks for activation, Bookimed data shows Turkish clinics like Lokman Hekim Akay provide packages with 21-day stays that include early-stage mapping. This extended stay, often with full board included, ensures the incision is stable before the patient leaves the surgeon's immediate care.

Patient Consensus: Patients emphasize that while the surgery itself is quick, the 10-day window is vital for peace of mind. Many travelers from as far as Mexico appreciate the seamless airport-to-hotel transfers that minimize physical strain during the peak swelling period on days 3 to 5.

Which cities in Turkey host the most reputable cochlear implant centers?

Istanbul and Ankara are the primary hubs for reputable cochlear implant centers in Turkey. These cities host Joint Commission International (JCI) accredited hospitals featuring surgeons with elite international training from Johns Hopkins and Harvard. Istanbul offers the highest concentration of specialized ENT facilities for international patients.

  • Istanbul prominence: Centers like Hisar Intercontinental and Memorial Bahçelievler perform hundreds of implants annually.
  • Ankara expertise: The capital hosts specialists like Dr. Celil Göçer at Lokman Hekim Akay.
  • Surgeon volume: Leading experts like Dr. Yavuz Selim Yildirim have performed over 900 successful procedures.
  • Advanced technology: Top clinics utilize the Da Vinci robotic system and Cochlear Series 600 devices.

Bookimed Expert Insight: While many seek out large hospital brands, individual surgeon volume is the true quality signal in Turkey. Specialists in Istanbul, such as Dr. Abdulkadir Ozgur, have performed over 400 implants personally. This high frequency often leads to faster scheduling, with some private clinics booking surgeries within 14 days.

Patient Consensus: Patients value the seamless coordination in Istanbul, specifically noting that all-inclusive packages covering hospital stays, VIP transfers, and translation services eliminate the stress of navigating a foreign medical system.

Get a free consultation

Select the best way to contact you