Individual treatment program and cost estimate
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Anonymous • Laser eye surgery Germany
Sep 20, 2026
Verified review.
I’d like to give special praise to the doctor, who is a true professional. I am very happy with the surgery and the result so far; everything went well, and I felt I was in good hands. The clinic itself is clean and modern. However, my experience with the financial and administrative side was very negative. I had the SMILE procedure on both eyes and was charged €120 more than the agreed amount. I was told it was a mistake and would be refunded, but despite being denied a receipt, I still have not received the money. The interpreter also didn't really help me resolve an issue with my sick leave certificate. It's still too early to tell about the final outcome, and there has been little contact since I left. The medical treatment was good, but these issues left a very unpleasant impression.
I would like to give special praise to the doctor, who is truly an excellent professional. I am very happy with the surgery and with the result. Everything went well, and I felt that I was in good hands.
The clinic itself also made a very good impression. It is clean, modern, and overall well organized.
I have only positive things to say about the doctor, the surgery, and the medical care I received. Thank you!
Unfortunately, although I was very happy with the doctor and the surgery itself, I had a very negative experience with the financial and administrative side of the clinic.
I was charged €120 more than the amount that had been agreed. I immediately asked for a receipt or any document showing what this additional €120 was for, but I was not given one. I was simply told that it was a mistake and that the money would be refunded.
However, I never received the €120 back. It now feels as though they simply waited until I left the country and then stopped caring about the matter. I am now back home, I have no receipt for the €120 I paid, and I have not received the promised refund. Despite asking for proof of payment, I was basically brushed off.
I also have to mention the interpreter. I repeatedly asked for help obtaining a sick leave certificate, but unfortunately she did not really help me resolve this issue. In the end, I was left without the assistance I had specifically requested.
It is very disappointing because the doctor is genuinely excellent and I am happy with the surgery and its result. I have no complaints about the medical treatment itself. However, the way the financial and administrative issues were handled left a very unpleasant impression and significantly affected my overall experience with the clinic.
