From the beginning, there was a significant lack of clear communication from my Bookimed coordinator. I believe there was a failure to adequately confirm the agreed arrangements with the clinic, which seems to have directly contributed to the services and procedures I paid for not being fulfilled. I was also extremely disappointed that the doctor did not properly listen to my specific requests for my full face treatment; a significant language barrier made communication even more difficult. I proceeded based on the procedures in my Bookimed confirmation, but this did not happen. I am extremely disappointed. I feel misled about the services I booked, and this has resulted in significant additional expenses for me. While there were no extra charges from the clinic itself, I feel unfairly out of pocket after travelling so far for an agreement that was not honoured.