KCM Clinic: Patients Reviews and Experience

The service made a pleasant impression from the beginning: the coordinator Tatyana on Booking was attentive and responsive, guiding me every step of the way. The treatment by the doctor was professional, and the staff was very friendly. Everything went smoothly and comfortably.

I had a breast augmentation operation. It took a very long time to pass the tests, without an interpreter, the staff is not attentive, there was no consultation with the doctor after the operation, I only saw a nurse at the dressing .I did not get any answers to my questions .I was in the ward for 24 hours, the staff there is very good, thank them very much, the food is normal, clean, comfortable beds.After discharge, my ultrasound scans were lost...When I asked where they are, no one knows.Now it is already 8 days after the operation...I sent the pictures of the breast no response ....

Overall, my experience as a patient was very positive, and the medical staff was courteous. Surgeon Grzegorz Keżyńska was also competent and very responsible in making decisions regarding the surgery. Unfortunately, after the surgery was canceled for medical reasons, I have been waiting for a refund to my bank account for 10 days, as I was informed in the clinic, but time has passed, and there is still no money. I will be even more grateful to the clinic if I receive the refund! Thank you very much.

It's a nice small clinic. I will start with the supervisor: Karina, a wonderful girl, very friendly and professional, I was delighted with her. The nurses are mostly adult women with a lot of experience. The night after the operation I was pleasantly surprised that after pressing the call button I did not have to wait for them to come at all. The surgeon and anaesthetist are professionals.

Surgeon pleasant kind helpful. However, not very transparent, I asked for a certain result. His assistant and he himself assured me that it was feasible and that I would get it. Nothing at all like what I had asked for and once you have paid the deposit it will be very difficult to get in touch with his personal assistant... fortunately there was the bookimed assistant who was always there to meet my expectations!

I was satisfied with everything. The staff literally led me by the hand to all the examinations. Dr Alexandra Luniewska listened to all my wishes and applied them during the operation. I can't say 100% yet, as it is 9 days after the operation, but based on what I can see, I am satisfied with the result.

The clinic is well equipped, very clean, the staff is attentive. The hotel was very close by. The disadvantage I can call too short consultation on implants before the operation and lack of contact with the doctor after the operation. The doctor comes only for the operation. But everything went without complications and I received proper care. The nursing staff is very attentive, helpful and polite.

Pros: Transfer service was really good and well worth it in my opinion . Patient co-ordinator we’re very helpful and fluent in English Hospital staff were polite and professional. Cons: Busy hospital corridors, people waiting on stairwells. Equipment seemed poorly maintained, and old in a lot of cases. One room we had to use to sign documents was full of bloody bandages just sitting on table, no co-ordination. When having my blood pressure checked, the equipment had pieces of chewing gum stuck on it - assuming from previous patients ( no attention to detail when cleaning). Advertised as English speaking nurses, but none really spoke English, had to use translator app alot.

In general liked everything, but of course from my city is too far away, I think there was no point in travelling so far.