Ayse Arvas Ulug

Overall, I had a very good experience. The hotel was excellent, the transfers were seamless, and the WhatsApp communication was consistently helpful. ​The doctor was very helpful and professional, though a last-minute schedule change meant my pre-op consultation felt a bit rushed. Some minor language barriers, but the high quality of the facilities and the organization made up for it. I’m happy with how everything went!

From the first contact, the support team were very accommodating, professional and was helpful to answer any of my queries. I arrived Istanbul slightly earlier before my hair transplant date to go sightseeing, and they were able to accommodate my schedule including pickup and drop of to airport. They even went above and beyond by helping me to get a transfer from the hotel that I I initially stayed to another hotel that was provided by them. The facilities of the clinic was quite good, and they had the necessary staff that would make or break a good surgery. The Dr spoke good English, was full of empathy of how I felt about my hair, and provided a recommendation on what I needed to do in line with what I wanted to achieve. The transplant was smooth even though it was quite long. However, with the medications they give you, it's not that bad. This also depends on how many grafts you intend to do. I initially thought I was going to be in a lot of pain during and a few days after the operation, but thankfully none of that happened to me. I didn't even have swelling. All in all, I fully recommend this clinic. I'm currently on Day 3, so I have yet to see the results, but so far everything looks okay and is healing quite well

I am very grateful to the company Bukimed and my coordinators Kristina and Ali, who answered my questions very quickly, did not rush me in anything, were extremely loyal. I could even tell them what was bothering me in life and about my strange doubts, and they accepted them and supported me. This experience is simply incredible, I would recommend it to everyone. The clinic greeted me warmly, I read the contract for 5 hours, no one rushed me (I just translated every line). I went to the clinic for checkups, they immediately organized a transfer upon request, the result is excellent. I did not know what size of breasts I wanted by numbers because I could not imagine how it would be better for me, but my professional doctor understood me by microexpressions and did everything perfectly, she chose the best size for me according to the structure of my breasts. The support of the coordinators, medical staff is also 10/10. To be honest, I thought that I was just a client - who pays, but after the visit I realized that I was wrong - they treated me like a patient, but a person. I did not use the services of a translator, because I liked how we amusingly with the nurses explain what needs to be done by movements and in simple words

Almost no one at the clinic speaks English(except the staff in reception) so it's best to go with a translator. The surgeon didn't pay much attention and didn't explain the surgery properly. I was told I would have the choice of sedation, but I didn't; he chose it without consulting me. And on the other occasions I saw him, he wasn't wearing appropriate sanitary clothing. However, the nurses were very good, attentive, and wearing appropriate sanitary clothing.

I had plastic surgery on the upper and lower eyelids. I can describe my experience as follows: an absolute feeling of safety and comfort throughout the provision of the service. Compassionate staff, talented surgeon, modern equipment and techniques. And subsequent support, which is also very important. If I had a choice, I would contact the same surgeon and the same clinic. On the upper eyelids the seams are very neat, on the lower eyelids I couldn’t find them at all. I am very grateful to my consultant doctor Stanislav from Bookimed for choosing the clinic and doctor, for his participation and support ❤️