Faruk Eroglu

In my opinion, everything is just top-notch, starting with the doctor and ending with the staff. The transfer was well organized. An interpreter was provided, and the hotel was booked. I also want to express my gratitude to the coordinators, as they were always in touch. We even managed to make some good friends.

I recently underwent a procedure for my deviated septum, and I am beyond thrilled with the results! I can finally breathe with ease, and the whole experience has been life-changing. The surgeon was absolutely amazing—so humble, professional, and incredibly skilled. The results speak for themselves, and I’m so grateful for the excellent job he did. I also want to highlight the fantastic support from Bookimed and their team. Maria, my coordinator, was exceptional. She was attentive, responsive, and made sure everything went smoothly from start to finish. The entire process was seamless, and I felt well taken care of every step of the way. Hisar Hospital was another highlight—clean, modern, and with a team of incredible nurses and staff who made sure I was comfortable and well-informed throughout my recovery. I could not have asked for a better experience. Bookimed is super reliable, and I highly recommend their services. If you’re considering this procedure, don't hesitate to reach out to them. From start to finish, everything exceeded my expectations, and I couldn’t be happier with the results!

Very thoughtful service, clean, cosy, attentive and helpful staff, comfortable ward, high level of pre-operative assessment, very attentive, qualified and charming surgeon, availability of interpreter at key stages.

I had excellent communication from Bookimed with regards to information on how to find out more about having surgery abroad. My medical co-ordinator was always just a quick text message away and answered any and all of my queries quickly and professionally. I settled on a particular surgeon, hospital, hotel and price. I paid the required deposit and flew out to Istanbul on the agreed date. As promised, I was met at the airport and taken by car to the hotel, signed in and shown to my room. The next day as arranged, I was picked up from the hotel and taken to Hisar Hospital Intercontinental for the pre-op tests and met with my surgeon to discuss and go over everything. The interpreter was always on hand to help with any language problems. The surgeon was very nice, professional and informative. About 30 mins after paying the outstanding balance I was told there seemed to be a problem regarding the cost of the procedure I was having. The upshot was, they expected me to pay 1500 euro on top of the agreed sum of 5000 euro which I'd already paid. Even though I provided copies of the text messages which outlined what was included in the procedure. I was shown into an office where it was made clear that if I didn't pay this extra sum, there would be no operation. I managed to get the sum reduced to 500 euro, but felt I had been forced/tricked/mugged into handing over more money than was agreed with Bookimed. The hospital blamed Bookimed, saying they should have been more explicit in their description of what's included in that particular procedure, even though one of the messages from the surgeon outlined the exact details of the procedure! I am disgusted at how I was treated and expect something to be done about it. I do want to point out that my treatment from the hospital nursing staff and my surgeon was wonderful, but be it the fault of the hospital admin department or Bookimed, this type of thing like this needs to be rectified. I won't ever use or recommend either establishment again.

I would like to express my sincere gratitude to Hisar Hospital Intercontinental in Istanbul for the high professionalism, attentiveness and care shown at every stage of my treatment. I underwent hysteroscopic removal of several endometrial polyps, including one large one measuring 3 cm. Everything went perfectly - from the initial consultation to the surgery and post-operative care. Special thanks to my doctor - Op. Dr Berna Buse Kobal. She inspired confidence from the very beginning, explained everything calmly and clearly, acted very carefully and confidently. After the operation I felt great, without pain or discomfort. The nurses and all the staff of the clinic were very attentive and helpful. The atmosphere in the hospital is clean, modern, comfortable and absolutely safe. I would also like to thank Julia, a Bookimed employee, who helped me with counselling and organising the trip. We made the decision literally at the last moment: we were informed from Dushanbe in the evening, flew out at night, and already in the morning I was in the clinic. Everything was organised perfectly - meeting, hospitalisation, surgery on the same day, and in the evening I was already relaxing in the hotel and feeling great. Thank you so much to the whole team for their clear, professional and heartfelt work! 💐 I confidently recommend Hisar Hospital Intercontinental and Bookimed to all women who are looking for quality, fast and safe treatment abroad.