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Average answering time – 5 minutes
Bubbles Bubbles
Oct 2, 2026
If it wasn’t for the amazing team at Dr. Bronfman’s office, I honestly would not be giving this experience four stars.
I have been seeing Dr. Rainer since I was in my late 20s, and I am now 51. There is no question that he is an excellent doctor, but unfortunately, his ongoing lack of time management has become extremely frustrating and, at this point, unacceptable.
Last week, I had my annual appointment scheduled for 1:45 PM. Dr. Rainer did not come in until approximately 3:30 PM. By that point, my blood pressure was elevated, and I was extremely frustrated. I understand that medical situations can arise and that doctors can run behind, but this has happened to me repeatedly. It has occurred more than three times, so I can no longer consider it a one-time occurrence.
Then, yesterday, I was scheduled for a medical procedure at 11:45 AM. Once again, Dr. Rainer did not arrive until approximately 2:30 PM. I had already gotten dressed and was prepared to cancel the procedure and come back another day because I was so frustrated and had other important commitments.
Thankfully, the incredible staff stepped in. Scott, Mya, and the wonderful nurses in the back—unfortunately, I don’t remember the Guyanese nurse’s name—went above and beyond to make sure I was taken care of. They were even prepared to contact Dr. Bronfman so that the procedure could be completed, and to my surprise, Dr. Bronfman was able to perform it. Dr. Rainer eventually arrived, but by that point, the staff had already gone out of their way to make sure I wasn’t inconvenienced even further.
I truly want to recognize this team because they completely changed what could have been an extremely negative experience. They listened to me, reassured me, made me feel heard, and most importantly, made sure I received the care I came for. I am extremely grateful to Scott, Mya, Dr. Bronfman, and the entire nursing team for stepping up when they did.
That being said, Dr. Rainer’s repeated lateness needs to be addressed. Being delayed once or twice because of an unexpected medical situation is understandable. But when a pattern develops, it affects everyone—not just the patient, but the entire staff and the other patients waiting to be seen.
What concerns me most is that it has almost become a running joke among the staff when patients ask whether Dr. Rainer is in the office because everyone seems to know that he is routinely running late. That should not be normal or something that patients and staff have to accept.
If a doctor is consistently late for procedures, it inevitably affects the patients scheduled afterward. People’s time matters. Patients have jobs, families, responsibilities, transportation arrangements, and other medical appointments. We should not have to sit for hours wondering when we will finally be seen.
After years of seeing Dr. Rainer, I have tried to overlook this pattern, but I can no longer do so. I will be switching back to Dr. Bronfman because this experience has made me realize how important it is for me to have a physician who respects not only my health but also my time.
I genuinely appreciate the entire team for turning a very frustrating situation into a positive experience. They demonstrated professionalism, compassion, patience, and genuine concern for me as a patient. They deserve recognition for that.
Dr. Rainer, I sincerely hope you take this feedback seriously. We all make mistakes, but when you know better, you should do better. I hope this is an opportunity to recognize how your time management affects your patients and your team. Everyone’s time matters.
