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Kwie-Hoa • Blepharoplasty (Eyelid correction) United States of America
Apr 27, 2025
Verified review.
The anesthesiologist never spoke to me personally although I had concerns about general anesthesia.
I was feeling sick and sleepy after surgery, so I was not able to ask for cold packs to minimize swelling and bruising till hours later. I think the nursing staff should have initiated it, or at least offered the cold packs. I had significant swelling and bruising for several days.
I looked frightening the first week, so much so that I couldn't use 'face recognition' app. I still don't like 'the new look' of my face. Feel like it has been pulled too tight. And the extra folds of the eyelids which was the reason I wanted corrective surgery, are still present and not improved.
About Bookimed service
Mixed experience. Overall good service, but surgical outcome has been less favorable than I was hoping for (2 months later).
Reply from DCH Chen
representative of Dr. Chen Surgery Hospital International Center
May 12, 2026
Dear Khwie-Hoa,
Thank you for sharing your feedback with us. We sincerely apologize that your experience and recovery process did not meet your expectations.
We understand your concerns regarding the swelling, bruising, and your current facial appearance after surgery. As healing after facial procedures can continue over several months, some tightness, swelling, and asymmetry may gradually improve over time. However, we fully understand how frustrating and stressful this experience can feel for you.
We are also sorry to hear that you felt communication regarding anesthesia concerns and post-operative care could have been better. Your feedback is valuable to us and has been shared with our team to help improve our patient care experience moving forward.
Since some time has already passed after your surgery, we would genuinely appreciate the opportunity to follow up on your current condition directly with our medical team. Please kindly contact us privately with updated photos and details of your concerns so we can properly review your case and assist you further.
At DCH, we truly care about our patients’ recovery and long-term satisfaction, and we remain committed to supporting you throughout your healing journey.
Wishing you all the best, and we hope to hear from you soon.
