Initial consultation:
Agent was very friendly and attentive when I first inquired about my surgery.
Hospital:
The day of my operation, I was given a room without any air conditioning. When I addressed this with the Coordinator and hospital staff, I was supplied a portable aircon unit . The unit was small and did nothing to cool the room I was staying in. The night after my surgery my temperature and blood pressure went up , the surgeon asked me how I was feeling and I once again addressed the lack of air conditioning. I was finally moved to an air conditioned room which made the rest of my hospital stay comfortable.
After surgery/recovery:
I wasn’t given much information after my surgery and returning to the hotel. I think it would be appropriate to supply an information kit based on your surgery and what to do to help your recovery, including the heeling process and what to look out for should the recovery not be going to plan. A simple FAQ’s sheet would be very beneficial to assist with patient recovery.
Follow Ups:
The only time I heard from my surgery coordinator was when I was scheduled for an appointment to see the surgeon and have my bandages changed, these appointments I’d be informed of the evening before. I asked twice if I could have a schedule of my appointments and what time (so I could organise other things) but I was never given one. Again a simple recovery/appointment schedule would be beneficial to patients.
Hotel:
Hotel was excellent, very clean with everything you need for a comfortable recovery. The hotel also hosts other patients so you don’t feel uncomfortable covered in bandages.
Summary:
I’m currently in week three of my recovery and so far am happy with the results, the surgeon was great. The hospital shouldn’t use rooms without aircon and better communication would make a great difference to the experience. In a foreign country you want to feel welcome and relaxed however allot of times I felt like a number on a production line and not a person.