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San Raffaele: Patients Reviews and Experience

Explore trusted, verified reviews from patients who received treatment at the clinic. Real stories, expert insights, and honest feedback to help you pick the right medical provider.

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San Raffaele
4.6 / 5

64 patient verified reviews

Patient reviews

4.6
Excellent score
64 patient verified reviews
1 star
10%
2 stars
10%
3 stars
0%
4 stars
10%
5 stars
70%

Larisa • Consultation with a mammologist

Italy
Apr 17, 2026
Verified review.
What I feared most was feeling lost and unheard when I decided to seek a consultation in another country. But that fear vanished as soon as I got in touch with Bookingmed, specifically with Yulia. She looked through my preliminary test results, listened to my concerns and found a suitable clinic quite quickly; then we set a date and that was it! The only inconvenience was that I live near Rome, but the appointment was in Milan – though that wasn’t a problem for me! I was met at the clinic by an interpreter, who was also the coordinator, so I didn’t have to queue or wait around (YAY!!) The doctor answered all my questions patiently and without rushing. Fortunately, my fears turned out to be overblown. The entire process, from my initial enquiry right through to the appointment itself, was well organised. Everything simply worked out. I am now completely confident that I can get the advice I need in my own language at any time!!!! Thank you so much!!!
I was very impressed by how efficient and well-organised the whole process was
As my 'case' was very small, there was nothing to improve – everything was just right!
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Anonymous • Thyroid disease

Switzerland
Jan 20, 2025
Verified review.
I was very impressed by eveything.It took us almost 6 months to find the best doctor and Hospital for my mum.The agent who helped us from bookimed was the best lots of research and we finally settelled for st Rafaella Hospital .We were not disappointed Everything was done well and perfectly and the Agent was intouch all the way through it all.I would recommend anyone to go through them.My mother got. her Treatment and we are very greatful.It was a very stressful time knowing that my mother had to go for radioiodine for her thyroid turns out she did not need that and that there was other Options available .We are thankful.
The agent communication and the Hospital
Nothing
About Bookimed service
Was amazing precise and into details.

Shakiha • Meningioma

Aug 27, 2021
Verified review.
بصراحة أود شكر الفريق الطبي باكمله في مستشفى سان رفائييل قسم جراحة المخ والاعصاب بقيادة الخبير البروفيسور دكتور مورتيني شكر هو من أعماق قلبي على عدة امور : مستشفى في قمة الدقة والاتقان والتنظيم وفريق طبي متميز اضافة الى ان هذا الدكتور من التواضع والخبرة والاسلوب الراقي لا اجد الكلمات المعبرة لشكره والثناء عليه هو وفريقه المساعد من الجراحين وطبيبة التخدير ووالى اصغر موظف وعامل في هذا المستشفى الانساني واتمنى لهم التوفيق والنجاح في انقاذ ارواح الناس وعلاجهم وشفائهم
About Bookimed service
راضي عن هذه المنصة والدعم تمام الرضا وان شاء الله انصح جميع الذين يعانون من اي مرض يستطيع هذا المستشفى او المنصة تقديم المساعدة لهبالتواصل معهم على الفور واشكر دكتور يونس على اسلوبه الراقي ودعمه اللامحدود

Евгения • Stomach cancer

Italy
Nov 7, 2018
Verified review.
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The professionalism of the doctors, the newest equipment, the care of the clinic staff are among the best in Europe. The treatment and operations in Russia and Germany have been carried out, I declare with all responsibility that the San Rafael clinic in Milan is the best. After treating my father’s stomach cancer, I visited the neurologist and gastroenterologist and myself. Thank you so much to the coordinator, the doctors from the international department of the clinic. More in the world of such doctors. THANK YOU!
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Anonymous • Consultation with an orthopaedist

Italy
Oct 21, 2022
Verified review.
I went to the Galeazzi clinic. Milan. Italy. on my son's problem - gmgantism. Coordinators from Bookimed got involved. Had an online consultation. for which I paid 360 euros. All required documentation has been sent. references. analyses. x-rays. To determine the volume of the operation and the cost, they said that the patient needs to come to Milan. I'm from Ukraine. It's hard to describe how the journey cost me. with what difficulty. Upon arrival in Milan. we are consulted by another doctor and gives quite the opposite answer.!! Is it really impossible to agree and view all the documentation. y t. h and the video was sent!!! with immediately give a negative answer during an online consultation. why do it at all then? It's just a waste of money. not problem solving. Be careful!
About Bookimed service
absolutely not
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Anonymous • Consultation with an oncologist

Jan 2, 2020
Verified review.
We received a remote consultation at the San Rafael Clinic, for us this format was not suitable, because the second opinion is for those who either confirm the diagnosis or ask for another alternative treatment, we were told that after the consultation, continue the same, although we were treated and there was no result, as a result, after a remote consultation, we were not assigned anything, plus all communication was extended for a couple of months, because the clinic’s response rate was very low. We could not get any concrete answer, so this consultation was useless for us.
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Doris • Arrhythmia

Germany
Apr 24, 2025
Verified review.
I have to say that the doctor was very competent and trustworthy and took time to answer our questions... I can only recommend it to others, everything worked out immediately. Thank you again for the quick help, no doctor wanted to help us in Germany...
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Anonymous • In Vitro Fertilization (IVF)

Kazakhstan
Feb 8, 2020
Verified review.
Good afternoon! It was well received, everything was promptly organized by the coordinators. But there was a misunderstanding that the second opinion of the Doctor was not officially heard, but verbally through the coordinators. At my request to provide an official opinion, I was sent in Italian, I would still like to receive a report at least in English, since the clinic is positioning itself international.
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Елена

Jan 6, 2020
Verified review.
I am writing my impressions of visiting the Italian clinic of San Rafaele. Everything was organized through bookimed. I did everything for the first time and there were concerns whether I got on a dubious site?!? But to our surprise, which was very pleasant, thanks to consultants with bookimed, we were admitted to the clinic at a convenient number for us, and we called more than once about the translator and our escort in the clinic. As a result, we met with a consultant translator near the clinic without any problems. At the reception was a clear translation of all our problems on the retina. Were at the Department of Ophthalmology. The doctor examined very carefully. I attracted two more doctors for the necessary computer research during the appointment. The attitude is very attentive and not superficial. We learned a lot of new and interesting information about a sore eye .... By the way, for the money, we paid only the cost of the consultation itself in the clinic. We want to express our deep gratitude to the bookimed employees and to all for the assistance and assistance rendered! you are all just great guys !!!
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Леся • Ulcerative colitis

Ukraine
Sep 2, 2019
Verified review.
The diagnosis that was made in Ukraine was in great doubt. I don’t understand Italian, but my mother who is fluent in this language from Professor Berera is delighted. Accompanying Julia special thanks, very nice girl. I can’t say anything about the results of treatment, this is a long process. At the moment everyone is happy
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