Wiener Privatklinik: Patients Reviews and Experience

My biggest concern was the anxiety around getting a full-body CT scan, but that worry disappeared quickly. From the moment I walked in, the staff made me feel comfortable and explained every single step, which was incredibly reassuring. The clinic was clean and organized, and the medical team was both professional and genuinely kind throughout the entire process. Everything went smoothly. Given how positive my experience was, I would definitely recommend this clinic to anyone needing similar care. I'm grateful for how they handled my case with such efficiency and compassion.

It was the right decision. Right from the start, I felt that they were looking after me, from the organisation of the trip right through to the clinic itself. The staff were incredibly attentive and supportive every step of the way. Special thanks to the doctor, who explained everything very patiently and clearly, dispelling any doubts I had. The clinic is clean and modern. The examination itself went smoothly and without any unnecessary stress. I’m glad I chose to come here.

I had an operation on 16 October 2025. It was performed by the very best doctor, Igor Pona. The procedure was an otoplasty. I really liked the clinic where the operation took place.The clinic’s medical staff were always there for me and kept asking how I was feeling. I am also very grateful to the staff at Bookimed for arranging transport. They took me to the clinic for the operation and brought me home afterwards.I am very pleased with the results of my surgery, three months on. I am very grateful to Dr Egor Pona, and indeed to the entire staff at the Bookimed clinic.

the trip to the clinic was usually. I got advice, paid a doctor, translator and intermediary, did not receive receipts for these payments. But I don’t understand what the bonus actually consisted of, which I ordered through Bookimed and how to really get it. After this trip, I again received a letter about the bonus, but, in my opinion, these letters really do not cost anything.

I was very satisfied with the level of the doctor's consultation, I hope the treatment will also be effective, but the organization wants the best. I've been waiting for a written doctor's opinion for a week now. Consultations and examinations did not follow the schedule.

I had a terrible experience. Dr. Zielinski was dismissive and rushed me, he hasn't answered my questions and he asked me for more tests in order to speak about treatment plans when I was told previously that I didn't need any tests in order to proceed with the consultation and receive a treatment plan. He didn't bother to explain the disease or treatment options. I was looking forward to speak to him and I put so much hope. I needed someone to explain and guide me. I was left with such a bed feeling after the consultation. No empathy and no professionalism. Bookimed apologise but they said that they can't do anything because I paid directly the clinic, even if they are the intermediary they don't take responsibility, so be very careful when booking any services. I wasted 400 euros for 10 minutes that I was trying to make a few questions in order to get some value for the money but the only thing I got was disappointment, frustration, stress and time waste for arguing. I asked for at least to have some questions asked in writing so I could get something back for my money, but they refused, and they said that the consultation was compleated. In the first place, they said that I had a second consultation for free because it wasn't compleated, and then they said it was a mistake and the consultation was compleated. Please be careful where you spend your money and put your hopes because they don't care about taking advantage of ill people in order to make money. Probably are not all the same but my experience was awful and I am very disappointed. Some become doctors because they want to help people and others have no feelings or empathy. I hope this helps whoever is reading and I hope you find a better option than I did with a doctor that cares and will help you. God bless.

From the very beginning, things went smoothly, clearly and quickly. Very pleasant conversation, no waiting, clear information about payment and with, the outcome exactly as agreed. A great advantage and relief is that before the actual payment and the continuation of the treatment, the doctor's CV is offered, it is not that you are forced to cooperate with a certain one.

My opinion is that, even though it's a business the core of it is the desire to help people who want to regain their health as much as possible back, the emotional intelligence and a necessary level of empathy and expertise which everyone from the clinic showed me.