Updated: Jun 2026
Hospital de la Familia: Patients Reviews and Experience
Explore trusted, verified reviews from patients who received treatment at the clinic. Real stories, expert insights, and honest feedback to help you pick the right medical provider.
Overall patient satisfaction with Hospital de la Familia in Mexico
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Based on consistent praise in patient reviews
Reviews.39 patients have trusted Hospital de la Familia with their treatment journeys in Mexico
Patient reviews
Good
39 patient verified reviews
1 star
10%
2 stars
0%
3 stars
0%
4 stars
10%
5 stars
80%
Hospital de la Familia overall rate includes
4.5/5
Doctor
4.4/5
Staff
4.3/5
Facilities
3.9/5
Language assistance
4.1/5
Support
1-10 of 39 reviews
Anonymous • Blepharoplasty (Eyelid correction)
United States of America
Jun 1, 2026
If a friend asked me about this clinic for eyelid surgery, my answer would be an absolute no. I chose the traditional incision method for both my upper and lower lids, and the process has been concerning. My biggest challenge is dealing with dry eyes constantly, which is a persistent discomfort throughout the day. The incision lines are still quite red, but the aesthetic result is the most upsetting part. When I smile, you can clearly see how one side is different from the other. The lack of care from the surgeon and staff was palpable. I would not recommend this clinic to anyone.
The doctor did not need with me before the surgery to ask anything that I wanted. They did not do a good job on the surgery. I would not go back
Shannon Kirby • Tummy tuck
United States of America
Apr 16, 2026
The surgeon and staff were supportive throughout
My main concern going into this was how difficult the recovery would be, and it is definitely a process. The surgeon and staff were supportive throughout. For my extended tummy tuck, they created a new position for my belly button, and my abdomen feels very tight now, which is a good sign. While my stomach is already looking flatter, it's still swollen. The biggest challenge by far is just standing up straight. My advice is to make sure your home is prepared for you to heal and recover in comfort. It really helps. Also, measure yourself before purchasing any faja or compression gear, as the sizes differ so much across different sites.
My coordinator, Carlo, was amazing. He was prompt with answers to any questions. Surgeon, Dr Ayala was very personable and friendly. Staff at clinic was nurturing.
Maybe some post recovery snacks would have been nice.
cindy acevedo • Liposuction of the Thigh
United States of America
Apr 10, 2026
Rhonda Niquidet • Breast Augmentation with Fat Transfer
Canada
Feb 27, 2026
Making me comfortable was a high priority. Gave me a room with a nice blanket to rest in while I waited. Turned up the heat.
Kathleen M Thompson-Rodgers • Mini Facelift
United States of America
Feb 16, 2026
They were very knowledgeable and helpful along the way
That I had to go from San Diego to Mexico, lol but that’s where I got my work done and I am very appreciative
About Bookimed service
Very helpful with arrangements getting you over the border and back
Anonymous • Facelift
United States of America
Jan 29, 2026
I like the environment and how everything was set up
I like the environment and how everything was set up. I think you should have more instructions on how to care for yourself. I think you should have a care package while you are there to take care of yourself, too.
The staff was nice
I didn't like that they stuck me 5 times to put a iv in.
About Bookimed service
The booking part was ok.
David Wright • Inguinal hernia
Canada
Nov 9, 2025
The doctor's bedside manner was excellent as was all of the other staff
The doctor's bedside manner was excellent as was all of the other staff. We would definitely come again.
Doctor Yussef Flores
Communication with Bookimed
About Bookimed service
It was so easy. Carlo and Neila were very responsive
Mindemoya Reynolds
Canada
Nov 1, 2025
my results are far and beyond my wildest expectations
The staff were UNBELIEVABLY kind! I felt I was well listened to, my needs were met, and my results are far and beyond my wildest expectations.
If I decide to have more plastic surgery, I will, without hesitation come back here.
How I was listened to and cared for and Dr. Ayala's warm, affable nature.
There were some bumps in terms of communication initially that was frustrating, but we got over that quickly and it stopped being an issue
About Bookimed service
It was fast and efficient.
Ryan Carrizal • Facial Fat Transfer
United States of America
Oct 31, 2025
Ebonie Garner • Revision rhinoplasty
United States of America
Sep 11, 2025
The staff and doctors were extremely knowledgeable and very supportive to all of my care needs
The staff and doctors were extremely knowledgeable and and very supportive to all of my care needs. Everyone was very personable and caring and consistent at every turn. I felt safe and confident. Even more so than when n the states.
I liked how Dr Navarro came in and administered my tests himself. That never happens in the states.
I honestly can’t think of anything negative to say.
About Bookimed service
Bookimed was the best because they handled everything from the choosing of the doctors to your transportation to and from the the recovery houses.
