Valued Med Hub Hospitals : Patients Reviews and Experience

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Valued Med Hub Hospitals

4.9 / 5

59 patient verified reviews

Patient reviews

4.9

Excellent score

59 patient verified reviews

1 star

2 stars

3 stars

4 stars

5 stars

100%

Anonymous • Cataract

United States of America

Mar 7, 2025

Verified review.

Overall, the experience was very much worth. It’s so world changing to be able to see clearly again! The cost was so much better than in the US, and I was also able to get the lens I wanted that is not available in the US yet. Other than a false assumption about where my hotel was located, and the drivers having difficulty finding me, the only perimeter went pretty smoothly. I’m happy with the outcome. I would only suggest that there be at least one nurse or medical staff besides the doctor who speaks English. Many more paranoid, or less traveled Americans would have a hard time going through that honestly. I feel the service is very worth iit overall, those are just some recommendations to make the service excellent and a no-brainer for Americans who need medical procedures.

Reply from IBRAHIM KADIOĞLU

Mar 11, 2025

Dear Scott, Thank you so much for choosing VMH Hospitals and for sharing your experience with us. We are delighted to hear that your vision correction was successful and that you are happy with the outcome. Your positive feedback about our cost-effective services and the availability of lenses not yet offered in the US means a lot to us. We do apologize for the inconvenience you faced with the hotel location and the difficulty our drivers had in finding you. We will work on improving these logistical aspects to ensure a smoother experience for future patients. Regarding your suggestion about English-speaking medical staff, we fully understand the importance of effective communication, especially for our international patients. We will take your recommendation into consideration and explore the possibility of having more English-speaking nurses or staff available to make the process even easier and more comfortable for our non-Turkish-speaking patients. Your feedback is incredibly valuable to us, and we are committed to continuously improving our services to provide the best possible experience. We truly appreciate your thoughtful suggestions. Thank you again, and we wish you continued good health and happiness! Best regards, VMH Hospitals

Anonymous • Immunotherapy with Keytruda (Pembolizumab)

United Arab Emirates

Dec 30, 2024

Verified review.

I had an excellent experience at VM Hospital, and I am incredibly grateful to Dr. İBRAHİM KADIOĞLU for his outstanding care and expertise. From the moment I entered the hospital, I was impressed by the clean and welcoming environment, as well as the professionalism of the staff. Dr. Ibrahim is truly remarkable. He took the time to thoroughly explain my inquiries , answer all my questions, and ensure I felt comfortable throughout the process. His compassion, knowledge, and attention to detail made a significant difference in my treatment and recovery. Thanks to Dr. Ibrahim and the wonderful team at VM Hospital. I highly recommend this hospital to anyone seeking top-notch medical care. Thank you once again, Dr. Ibrahim, for your dedication and kindness!

Reply from IBRAHIM KADIOĞLU

Jan 7, 2025

Dear Aroussi, Thank you so much for sharing your kind words with us. At VMH Hospitals, we strive to provide the highest quality of care for every patient, and we are thrilled to hear that Dr. İbrahim Kadıoğlu was able to make such a positive impact on your experience. Your generous feedback about Dr. İbrahim and our entire team means a lot to us. It is our honor to support you throughout your treatment journey, and we are delighted to know that our efforts made a difference in your recovery. Your satisfaction and trust are our top priorities, and your thoughtful comments truly motivate us to continue providing exceptional care. We wish you continued health and happiness, and please know that we are always here for you. Warm regards, The VMH HospitalsTeam

Nazaqat Khan • Laser eye surgery

United Kingdom

Nov 26, 2024

Verified review.

The staff at Bookimed from the initial off-set answered all my questions, queries promptly. I was nervous with feelings swaying about my treatment. Upon arrival in Turkey from the airport transfer onwards, I have got to say all doubts were a contrast as to what I witnessed and to the treatment I received. On the first day the hotel staff were welcoming by the way I stayed local to VMH University Hospital Istanbul Besyol, at a budget I chose the World Point Hotel 700 meters away (Ramada Hotel was even closer.) I'm not arguing with what I paid, hygiene, cleanliness, manners, availability of staff, room, I got and witnessed. The transfer to the Hospital l walked with my translator, who put all my nerves and questions I had to bed, I must say I felt alot better. On arrival I was astounded, the smell of freshness, clean, I had to ask the translator how many floors 9 was the reply, Big, busy different ethnicities different cultures, vast array of people from all parts of the world, I felt comfortable. The level of equipment, the Doctors, staff members would not go amiss in any Country. The treatment I received the interaction which you have with the Doctor was of great effect to me as the knowledge about my treatment gained was instrumental in what was to happen. Overall I have to give the bookimed team a top rating. I would recommend anyone who is thinking of surgery abroad of any kind to get in touch with them, I can assure you, you will not be disappointed. Thank you.

Reply from IBRAHIM KADIOĞLU

Nov 28, 2024

Dear Nazaqat Khan, Thank you so much for your thoughtful and detailed feedback. We are delighted to hear that your experience with VMH Hospital , as well as with our team and partners, exceeded your expectations. We strive to provide our patients with the highest level of care, from the initial consultation through to treatment and post-surgery, and it’s wonderful to know that you felt well-supported throughout your journey. Your comments about our staff’s professionalism, the cleanliness and facilities of the hospital, and the overall comfort of your stay are deeply appreciated. It’s great to hear that our team was able to put your nerves at ease, and that the medical care you received was of the highest standard. Thank you once again for your trust in us and for recommending Bookimed to others. We look forward to being of service to future patients who are considering surgery abroad. Wishing you continued health and wellness! Warm regards, VMH Hospitals

Client • Cataract

United Kingdom

Oct 20, 2024

Verified review.

My Experience with Bookimed and VM Medical Park Hospital in Istanbul I recently had surgery in Turkey, and I must say, my coordinator Olya was an incredible professional. She was with me every step of the way, always available 24/7, a true angel! Thanks to her, I chose this hospital and Turkey instead of the Czech Republic. Olya’s support was crucial in my decision, and I’m forever grateful to her. Special thanks to our guide Said, who was always available, no matter the time of day or night. He helped resolve every issue between me and the clinic, providing a smooth experience throughout the process. The doctor who performed my surgery, Alperen Koç, was outstanding. From the initial consultation to the operation itself, everything went smoothly, quickly, and painlessly. He’s truly a high-level professional who’s there to treat patients rather than make money off them. I deeply appreciate all of his care and expertise. A week has passed since the surgery, and I feel good, though my vision hasn’t fully returned yet. However, this is normal, and I’m confident that it will improve over time. I can confidently recommend Bookimed and VM Medical Park Hospital in Istanbul. Cons: The main downside of my experience was with the hospital’s billing department. They requested payment in cash, but we were not informed about this before traveling to Turkey. If you want to pay by card, they charge a 20% commission, which is an unreasonably high fee. I’d also like to mention someone named Timur (I don’t remember his last name). In front of patients, he was speaking in Russian with a female colleague, assuming we didn’t understand the language. They said something like, “People are so stupid; it’s hard to work with such dumb people.” This kind of behavior is completely unacceptable in the presence of patients. Such conversations seriously undermine the clinic’s reputation and are inappropriate in a professional healthcare setting. Therefore, I strongly advise anyone planning a visit to clarify all financial and organizational details

About Bookimed service

My experience with Bookimed was incredibly positive. From the moment I reached out, my coordinator Olya provided exceptional support, always available and guiding me through every step. The process of selecting the clinic and arranging everything was smooth and well-organized, thanks to her. Bookimed’s team made me feel confident in my decision, and their constant communication gave me peace of mind throughout the treatment journey. I highly recommend their services for anyone seeking medical care abroad.

Reply from IBRAHIM KADIOĞLU

Oct 24, 2024

Dear Valued Patient, Thank you for choosing VMH Hospitals and Bookimed for your care. We are delighted to hear about your positive experience, especially the support you received from Olya and Said. Our goal is always to provide the best possible service to our patients. We appreciate your feedback regarding the issues you encountered with our billing department and the behavior of some staff members. We take such matters seriously, as they can undermine the professional healthcare experience we strive to offer. We will address these concerns internally to ensure improvements. Your insights are invaluable as we continuously seek to enhance our services. We wish you a smooth and speedy recovery, and if you have any further questions or need assistance, please do not hesitate to reach out. Best regards, VMH Hospitals

Anonymous • Cataract

United Kingdom

May 22, 2024

Verified review.

I had lens replacement and cataract surgery and was blown away by how professional and eager to assist the staff were. It was followed up by Bookimed a week later since Id returned home. They even refunded me some of my original payment even though I hadn't requested it as they found an error on the calculations. I know it's concerning to travel and have operations but from my experience you truly have nothing to worry about. I will definitely look at further surgery via this company and hospital.

About Bookimed service

Reply from IBRAHIM ALKADI

Sep 20, 2024

Dear Simon , Thank you for sharing your wonderful experience! We are thrilled to hear that you were impressed with the professionalism and care of our staff during your lens replacement and cataract surgery. Ensuring our patients feel comfortable and well-supported throughout their treatment is our top priority. We're glad to know that the follow-up and refund process exceeded your expectations. We truly appreciate your trust and look forward to assisting you with any future surgeries or needs. Wishing you continued health and clear vision! Warm regards, VMH Hospitals Team

Arnelia Fransiska • LASIK eye surgery

Apr 1, 2024

Verified review.

I enjoyed my time in the hospital. Despite some language barrier with the driver and Staff,everything went smooth. Really appreciate Wissam, his boss and the doctor. Wissam went above and beyond to make sure my journey was smooth. They arranged pick up from airport to hotel, and every trips from hotel to hospital and back. I do wish the staff would smile a bit and speak English a bit since it's an international hospital. The doctor was really open and honest with what he can and cannot fix, which I appreciate. Price similar to what was discussed, no hidden cost. Only 24 hours after the surgery I was already in blue mosque enjoying the view with no issue whatsoever. Highly recommended!

About Bookimed service

Love the pre chat, the care and all arrangement.

Reply from IBRAHIM ALKADI

Sep 20, 2024

Dear Arnelia , Thank you for sharing your positive experience with us! We are delighted to hear that, despite some minor language barriers, everything went smoothly and you felt well taken care of. Wissam and the entire team take pride in going the extra mile for our patients, and it's wonderful to know that you appreciated their efforts. We're also glad to hear that your doctor was transparent and that the pricing met your expectations with no hidden costs. It’s fantastic that you were able to enjoy the beautiful sights of Istanbul just 24 hours after your surgery! Thank you for your recommendation, and we wish you continued health and happiness. Best regards, VMH Hospitals Team

Anonymous • Epilepsy

Ukraine

Sep 28, 2024

Verified review.

On the 18th he underwent surgery with a vagus nerve stimulator on the 25th and it was connected. Dr Sait has worked wonders. Daytime seizures are very rare but nighttime seizures have changed completely. I am 35 years old and so far only the first connection 0.25 paediatric dose and 5 more connections. Thank you to the neurologist Dr Yemmir who agreed to treat me. For all my years my encephalogram is finally normal. I am from abroad. I don't live in Istanbul. But I thank the whole clinic, all the doctors, all the interpreters, all the staff.

About Bookimed service

It all started with Diane, who I'm very grateful I miraculously found. And that's how it came to VNC. I'm very happy

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Reply from IBRAHIM KADIOĞLU

Oct 12, 2024

Thank you so much for your 5-star review! We are delighted to know that you had a positive experience at VMH Hospitals. Your satisfaction is our top priority, and we always strive to provide the highest level of care and service. If you have any further feedback or if there's anything more we can do for you, please don't hesitate to reach out. It makes us happy to assist you! Best Regards, VMH Hospitals

Max • Consultation with a neurosurgeon

Oct 7, 2023

Verified review.

I had some logistical problems leading up to my arrival, but i got great help from translator whom helped me throughout my stay, with translations as well as guiding me through the stepps by Wassim. He really did a great job with helping me understand and setting up everything as much as possible to enable me to have as much of a successful productive visit as I could, which I very much appreciate. The coordinator at the location also did a good job of trying to piece together a solution as we tried to find out if I could see some specific doctors whilst i was there which im thankful for.

About Bookimed service

If I have to use my critical eye, I would say, maybe outline the importance of having all the documents of MRI and scans available and underscore the importance of certain time frames when it comes to meeting certain doctors as some can be very busy if one meeting is missed.. And also maybe get all the information from the manager to the local manager about case, because I for example had a problem earlier with getting diagnosed, and would like to give that information to the local manager that earlier, I have had problems with that exact step, so we know to check extra well to see how we can get around finding a solution to my problem with that in mind, knowing it can be hard to find a diagnose, and to be a little extra prepared to navigate this problem.

Reply from Muhammed Emin KADIOGLU

Feb 5, 2024

Dear Max, Thank you for taking the time to review and provide your feedback we greatly appreciate your support.

Joshua • LASIK eye surgery

United Kingdom

May 4, 2023

Verified review.

Yes, I approve. I would like to thank the VM Hospital team for everything. very good customer service and we were satisfied with the treatment. if you don't understand the language they have a translator.

Reply from Muhammed Emin KADIOGLU

May 5, 2023

“Thank you so much for taking the time to leave us feedback.”

Anonymous • Cirrhosis

Kazakhstan

Jun 2, 2023

Verified review.

everything was professionally organized, we were very well received, very pleased with the staff and staff of VM Hospitals, my child is already feeling well, thanks to the doctors, thanks to the translators and thanks to the staff of VM Hospitals, they were always in touch, thank you to everyone.

About Bookimed service

Thank you, you helped us a lot

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Reply from Muhammed Emin KADIOGLU

Feb 5, 2024

Dear Elmira, Thank you for taking the time to review and provide your feedback we greatly appreciate your support.