Katarzyna Balaz

My biggest worry was that I wouldn’t get clear answers or a concrete plan of action, but the consultation with the orthopaedic surgeon completely put those doubts to rest. The doctor was very attentive and took the time to explain everything in detail, which immediately put my mind at ease. Both the surgeon himself and the entire staff worked seamlessly and professionally; I felt supported at every stage. Everything at the clinic is very well organised. The recovery process is still ahead of me, but thanks to this approach, I am confident that I made the right decision. I would definitely recommend this place to others.

I was most anxious about the upcoming consultation, but all my fears were dispelled almost immediately. Neurosurgeon Yuri Stenyuk spoke to me at great length, taking his time, answering all my questions and explaining the treatment plan in such a way that I had no doubts left. That was important. The whole process, from the first call to the coordinator right through to the arrangements at the clinic itself, was clear and straightforward. The coordinator, Sergey Kravets, was constantly checking in on me and offering support. The staff worked seamlessly and professionally. I feel I am in safe hands. There were no unpleasant surprises.

Even though Bookimed staff was really helpful, the Carolina hospital in Poland I chose was quite disappointing. They were an hour late for their consultation. Even after the hospital said I couldn’t get a quote until I pay for consultation. After I did, they were an hour late for it. There was no one to contact to ask if the appointment was still on or cancelled and they didn’t reach out to me until after 1hr asking if I was ready for my consultation. No single apology for running behind schedule. Told them they were late and I had another appointment to catch up with, suddenly they offered to review my results offline and give me a quote since I can’t attend the consultation as if it was my fault I couldn’t attend it. I thought they couldn’t give a quote until they have a consultation. I was pissed with the unprofessionalism of the doctor/his secretary

I am very grateful to the coordenator Sergey for his competence, his ability to find a convenient time for me, the doctor, without him I would not have been able to do all the procedures, he just guided me on the phone, I am surprised at the patience and respect of this man, he also chose a competent doctor for me, I have not finished the treatment and I want to add that the treatment was cheaper than planned, no unnecessary procedures were not prescribed. Thank you to carolina clinic and special thanks to sergey for organising!!!!!.

Clinic was good. Everything explained to me. Failed to organize double MRI scans the same day. Unable to get to see Consultant after further xrays and the MRI scan on my right knee as earliest appointment was after the date I flew back to the UK.