Ricardo Cisneros

First off, I used Aura Wellness Center, instead of Alice Beauty Clinic. And, their staff was very accommodating and thoughtful - everyone was super nice and considerate, especially Sara and Maria. Sara was the best English speaker there and helped me with everything. Maria was kind, warm, and also a great English speaker. They made it less lonely since I had this journey alone. Through Bookimed, I was assisted by Confidence, she was super thoughtful and checked up on me. She made sure I had connections with my medical coordinator and doctor. My coordinator was named Carlos. He was kind, answering all my questions and even texted me after my surgery numerous time to ensure I was recovering and satisfied with my results. My doctor was Dr. Ayala. I can't say much about him since he was in and out of the surgery room. I met him briefly. And, I'm unsure of my results as I am only one month post-op.

My experience with Dr. Ayala was quite unfortunate... He only spoke with me for about 10 minutes before the surgery and was very reluctant to answer questions afterward when I expressed dissatisfaction with the results of the neck and ear surgery. He mentioned that I could come back in a couple of months for corrections. When I returned, I decided to have an abdominal liposuction at the same time, and again there was a lack of follow-up regarding what I should do, wear, or any other post-operative instructions... Once more, one of my ears was not corrected and looked even worse than before. When I returned to have the sutures removed, I pointed this out, and he said it was normal, whereas I argued that my other ear looked fine, but this one did not. His only suggestion was to wait another couple of months and to return once more. At that point, I showed him my liposuction, which also looked poorly done, with a lot of fibrosis... He provided no advice other than recommending ultrasonic treatments. I looked online and found out I should be wearing compression garments and getting lymphatic drainage massages for the fluid buildup. When I visited a masseuse, she explained everything I needed to do, but it also cost me an additional thousand dollars. The entire experience was very disappointing, and now I have to see another surgeon to correct one of my ears, hopefully for the last time. It all started on January 3, and now it's already May, and I still haven’t resolved the problem! I really liked everyone I worked with, but I cannot, in good conscience, recommend them to anyone because I know they work at this clinic. I know others would be very disappointed as well!