Анна • Breast augmentation
Spain
Oct 18, 2022
Verified review.
Hello. The operation was performed at the Estetik International clinic. The clinic looks expensive. Everything in it is beautiful, expensive, rich, an excellent ward, and so on. But. A lot but. I'll start. Bukemed organized everything quickly. They are great. Only I clarified a couple of times when to take tickets back home. They said on the 14th. And the operation was on the 10th. Analyzes on the 8th. 9 clinic day off. Arriving at the clinic, the translator Ozan, the translator, tells me that she should fly 17-18 back. Since the days are counted from the moment of the operation. That is, I was not correctly informed in bookimed. OK. I left earlier. The doctor said everything is healing. The clinic itself and its attitude towards me. I had a lift and an increase. The operation was carried out on the 10th at about 15.00. On the 11th at 14.00 I was told that I had an hour to get ready and the transfer would take me to the hotel. I begged to leave me for a day or at least until the morning in the clinic. Since it was terribly hard for me, everything hurt a lot. I couldn't get up, get dressed, etc. I felt dizzy and my blood pressure dropped. But I was told 250€ a day at the clinic or go to the hotel. I went to the hotel. I had drainage. It needs to be cleaned. I was told to do it myself. Once a translator came for me. Since I refused to do it myself because I could just faint from all this. The next day, a friend helped me to do this, and then they removed the drainage and sent me home the next day. And here the most interesting begins. Manager Katerina or coordinator. I don't know her position correctly. I'll attach a screen recording showing the dialog. Transfer to the airport is included in the price of all this. I started talking about the transfer in the evening before the day of departure. Then in the morning. Then I was told to expect a transfer. Then they said that it was broken or something else and that I would call a taxi myself. I couldn't do it because I couldn't pay. The card already had a limit on funds. There is such a law in Ukraine. 100.000 UAH per month I can spend abroad. For a very long time I was hung up with a taxi. The plane is in a couple of hours. A child is waiting at home. I'm on my nerves. Due to the lack of specifics and information, at the end of all this, I just lost my temper and could not find other words except mats and tears. In the end, they called me a taxi. I'm going. With full confidence that he was paid. The taxi driver shows the amount. And I understand that it is not paid. I had to ask for a card from their parents. Attach it to your phone and pay. Next, I go to the airport. I understand that I won't be able to. The clinic helped only in the fact that they checked me in for the flight. When they realized that I could really be late, and then they would have to resolve the issue with tickets and the hotel at their own expense, since it was all their fault. There are 100+ people in line at passport control. I understand I can't. Spit in an hour exactly. The gate has already been opened. And I decide to try. I just asked each person if I could go in front of him, and so I went in line and got on the plane. Now the clinic does not respond to me. Bookimed said that the money would be returned for a taxi, but this issue could be resolved for months. But I'm really looking forward to it. Katerina said the issue is under consideration by the authorities. For the past three days does not answer at what stage the question. Regarding the doctor. All OK. I had a difficult breast situation. He corrected her. But so far it's only been a week. I think it's definitely better than it was. But he didn't hear me. I asked for bigger breasts. I installed a 400 ml implant, but I don’t like it because there is no volume anyway.
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Reply from Tahir Hanifayev
Apr 4, 2025
Dear Anna,
First of all, thank you sincerely for taking the time to share your experience. We truly appreciate your feedback, and we’re very sorry to hear that you left feeling disappointed in certain aspects of your journey with us.
At Estetik International, we take all concerns seriously and always strive to provide not only exceptional surgical care, but also a smooth and supportive experience before, during, and after your procedure. We’re glad to hear that you were satisfied with the medical outcome and that your surgeon successfully addressed your complex case. Your health, safety, and aesthetic goals are always our priority.
However, we are also aware that some of the challenges you experienced may have caused unnecessary stress. Please kindly allow us to address a few points:
Hospital Stay: For each patient, the hospital stay duration is based on the medical team's evaluation. Discharges are never done before ensuring the patient is stable. Extended stays are always available when medically necessary or by patient request, but they may carry an additional cost, which is always communicated transparently.
Drain Care: We understand how sensitive post-operative care is, and our team strives to provide guidance and hands-on support. Our coordinators and translators were available for assistance, and your care instructions were provided accordingly. We regret if there were moments where you felt left alone.
Return Flight and Transfer: The original travel date was coordinated based on standard recovery timelines. However, due to the dynamic nature of recovery, sometimes adjustments are needed. We acknowledge there was a miscommunication regarding your return transfer and deeply regret the inconvenience caused. The situation has already been reported to our management and is under review for reimbursement. We kindly ask for your continued patience.
Implant Size Choice: While we always aim to listen carefully to your wishes, final decisions regarding implant size are made with medical guidance, anatomical limitations, and safety in mind. Your results will continue to evolve over the next weeks and months, and we are confident that they will become more satisfying with time.
We understand that after a major procedure, emotions are heightened, and expectations are deeply personal. Your concerns have been shared with our internal departments, and your voice is being heard. We are committed to learning from every patient’s experience and making improvements where needed.
Please feel free to stay in contact with your coordinator or medical consultant for follow-up support. We remain available to assist you at every step.
Warm regards,
Patient Experience Team
Estetik International
