To homepage

Hospital de la Familia: Patients Reviews and Experience

Explore trusted, verified reviews from patients who received treatment at the clinic. Real stories, expert insights, and honest feedback to help you pick the right medical provider.

Get a Free Quote
Hospital de la Familia
4.2 / 5

44 patient verified reviews

Patient reviews

4.2
Good
44 patient verified reviews
1 star
40%
2 stars
10%
3 stars
10%
4 stars
10%
5 stars
30%

Anonymous • Arm lift (brachioplasty)

United States of America
Oct 10, 2026
Verified review.
During my consultation, the surgeon personally did the markings and was very honest about where the scars from my full arm lift would be and their visibility. The procedure went well. The staff was excellent. They all took very good care of me including the recovery, and I was very comfortable and felt like the staff really cared about me. I am recovering from the surgery on both arms and feeling better than expected. The clinic has stayed in touch with a clear aftercare guide and is easy to reach. My only point for improvement would be pre-operative communication; for example, I didn’t realize I would be spending the night in the facility. A quick review of those key details beforehand would be helpful. The only additional cost was for my compression sleeve, which I was advised of in advance.
The staff was excellent. The procedure went very well and they all took very good care of me including the recovery. I was very comfortable and I felt like the staff really cared about me
I don’t know if this was part of the clinic’s responsibility but I didn’t have a lot of information beforehand. For example, I didn’t realize I would be spending the night in the facility. This could be my fault for not reading the instructions adequately but I don’t remember anyone pointing this out. It would be a good idea maybe just to go over those things with someone like me

Anonymous • Penile implant surgery

United States of America
Aug 12, 2026
Verified review.
For anyone considering this surgery, I wanted to share my initial thoughts. I opted for the malleable (semi-rigid) implant. It's still very early in my recovery, so it's genuinely too early to tell what the final outcome will be, but the journey has been positive so far. The clinic environment was great, and I appreciated the friendly staff, which made a real difference in feeling comfortable. I was also pleased that there were no additional expenses on top of the price we agreed on. The clinic team has stayed in touch with me since the procedure, which is very reassuring. It was a solid experience.
Friendly staff

Anonymous • Rhinoplasty (nose job)

United States of America
Jul 23, 2026
Verified review.
If a friend was considering this, I'd tell them my experience with the surgeon, staff, and clinic has been very positive. At this point in my recovery, everything is feeling about as expected. The clinic team has stayed in touch, and I really appreciated that there were no additional expenses on top of what I initially paid. That was a relief. My main piece of advice would be to prepare well for your consultation. I would suggest asking for more time with the doctor before surgery and to bring pictures of what you’d like done specifically to make sure you're aligned.
I was assisted from beginning to end! Great price with a great and safe experience.

Anonymous • Blepharoplasty (Eyelid correction)

United States of America
Jun 1, 2026
Verified review.
If a friend asked me about this clinic for eyelid surgery, my answer would be an absolute no. I chose the traditional incision method for both my upper and lower lids, and the process has been concerning. My biggest challenge is dealing with dry eyes constantly, which is a persistent discomfort throughout the day. The incision lines are still quite red, but the aesthetic result is the most upsetting part. When I smile, you can clearly see how one side is different from the other. The lack of care from the surgeon and staff was palpable. I would not recommend this clinic to anyone.
The doctor did not need with me before the surgery to ask anything that I wanted. They did not do a good job on the surgery. I would not go back

Shannon Kirby • Tummy tuck

United States of America
Apr 16, 2026
Verified review.
My main concern going into this was how difficult the recovery would be, and it is definitely a process. The surgeon and staff were supportive throughout. For my extended tummy tuck, they created a new position for my belly button, and my abdomen feels very tight now, which is a good sign. While my stomach is already looking flatter, it's still swollen. The biggest challenge by far is just standing up straight. My advice is to make sure your home is prepared for you to heal and recover in comfort. It really helps. Also, measure yourself before purchasing any faja or compression gear, as the sizes differ so much across different sites.
My coordinator, Carlo, was amazing. He was prompt with answers to any questions. Surgeon, Dr Ayala was very personable and friendly. Staff at clinic was nurturing.
Maybe some post recovery snacks would have been nice.

Rory • Gynecomastia surgery

Canada
Feb 6, 2023
Verified review.
review photo

Sensitive content

Show

review photo

Sensitive content

Show

Hospital fine, clean decent staff Got gynecomastia surgery, emintha into healing moderately okay results, had maybe grade one maybe grade 2 gyno, got glands removed as I was very lean, Surgeon made long incisions, along my chest, have two ling 3 Inch scars on either side of my nipples on both side of my chest Fland wasn't fully removed on my left side so have recurring gyno, Need steriod injection to help with scaring, surgeon isn't competent enough to go through the nipples to leave no scarring, Pictures they send of before and after are a lie, Probably look worse than before cant take my top off after, The response to this was get laser treatment or steriod injections Sub par save your money go somewhere else Probably the same for most procedures they do
About Bookimed service
Just terrible really

Diana • Rhinoplasty (nose job)

United States of America
Nov 9, 2021
Verified review.
review photoreview photo
Terrible surgeon. Will not take the time to speak with you, when he does he knows limited English and is very very rushed. The first time me he gave me results that were so drastic I looked like a pig or someone from who-ville. I had to pay for a second surgery for him to give me my old nose but even worse! (Again super rushed, had zero time to make a decision). Absolutely awful experience. Scary. He refused to even try to fix my nose now for another 6 months. Even though I offered to pay again. Have to date and see friends humiliated with a half finished face. Go to someone with talent and who actually cares. He doesn’t. You are just a number to the surgeons there.
About Bookimed service
Terrible surgeon. Will not take the time to speak with you, when he does he knows limited English and is very very rushed. The first time me he gave me results that were so drastic I looked like a pig or someone from who-ville. I had to pay for a second surgery for him to give me my old nose but even worse! (Again super rushed, had zero time to make a decision). Absolutely awful experience. Scary. He refused to even try to fix my nose now for another 6 months. Even though I offered to pay again. Have to date and see friends humiliated with a half finished face. Go to someone with talent and who actually cares. He doesn’t. You are just a number to the surgeons there. I saved for so long for this surgery and got nothing. I’m just so sad.

Harrison King • Facelift

United States of America
Jun 25, 2025
Verified review.
The surgeon was good but the coordinator Carlo made too many mistakes. 1. Didn’t book continuous days at hotel. 2. As a result, I was kicked out of room the day I was in surgery. . 2. Need more after care days to remove drainage. I was abruptly kicked out of TJ while I was still feeling weak. Needed more days in Tijuana. At least 2 more. Return to America and no one wanted to remove drainage tubes. 3. The day nurse talked bad about me to everyone. The night nurse , Paulina was perfect. I would never recommend surgery in Mexico. No need to go viral with this because all of USA know this. Mexican are much better at picking fruits!

Anonymous • Brazilian Butt Lift

United States of America
Jul 6, 2025
Verified review.
The hospital advertised was not the one I went to. The operating room was thrown together i my opinion. Hardly anyone spoke English so I had a difficult time with the forms. I didn't even get a copy. After the surgery I was left on my back overnight night and was told I'll be ok. Once finally discharged the next morning, I only received antibiotics and ibuprofen. No instructions on how and what to do afterwards. I felt like they did what they was supposed to and dropped me off in the streets to fend for myself
How close it was from my home
The facility, language barrier and no instructions

Celia Castillo • Arm lift (brachioplasty)

United States of America
Sep 19, 2023
Verified review.
I like how fast and easy it was from the start. The surgical facility was small but worked fine. I did not like the post op care. The night nurse was terrible. Her patients were not a priority. Post op care was not made clear. I would have preferred more detailed instructions on after care. I was left guessing about bandages, sprays, medications and scar treatment. Doctor repaired a hernia, of which I was grateful, but would have preferred to have price list in case this occurred so I could have been prepared financially. I felt like price was just made up. So I don't know if I was overcharged. I liked Mexicali as it was a nice quiet clean town. All in all experience was not bad and the price was affordable.
About Bookimed service
Bookimed team was quick to respond. They were professional in getting me several quotes for procedures. I am grateful for their assistance.