I've visited Memorial Sisli Hospital for the VIP check up. Luckily, I've decided to make a booking through bookimed rather than directly as the company helped me later on when I experienced some problems at the hospital.
It was very easy to make an appoitment and I'd like to thank Anton for patiently helping me to navigate through different hospitals and selecting the right package. Upon my arrival in Istanbul, bookimed organized a transfer to and from hotel to the hospital though due to the traffic there was some waiting time. Contact persons from Bookimed were always ready to answer any questions and provide support.
In regard to the services provided by the hospital, I am generally satisfied with the VIP check up provided. Though following the tests I was referred for additional tests and consultations not covered by the package. I arrived the next day for the results and instead of in person consultation was told by an interpreter that all is well. I was very surprised with such level of services as I was requested to pay for the consultation of a professor a day before and instead received an oral statement from an interpreter. I've asked for a consultation with the professor as has been agreed before, but was told that she has left for the day. I then demanded a refund as I did not obtain a service, i.e. consultation of a professor. The hospital then sent a nurse to tell me that the tests were ok. I was still not satisfied as I was expecting a consultation from the doctor, not the nurse or an interpreter. In addition, as the therapist a day before raised concerns for me and sent me for these additional tests, I really wanted to clarify the situation and ask questions. Unfortunately, the hospital could not provide it as apparently there were no other doctors available in this field. This whole second day was a big disappointment as it seems the hospital staff did not care about helping me once I was done with the VIP check up, they also did not try to find alternative solutions. It felt as a scam, as the day before the doctor sends you for additional tests and then you do not get anything out of these tests - not a consultation. Only after repeated demands I was given a hand written note which said the tests were ok, but it did not look as a proper test results comparable to the ones I did a day before.
Considering that additional tests and consultations were not cheap, I requested a refund. It took almost the whole day to obtain a refund, the hospital could no longer provide me with an interpreter neither in Russian nor in English and I felt disappointed. The interpreters who are assigned for check up were busy with other clients and could not attend to my situation. I was left waiting for about 4 hours while the hospital management was making a decision. Finally, with many thanks to an interpreter from Memorial Bahçelievler hospital, I believe her name was Olga, the situation was resolved. Olga showed herself as a professional and a very caring specialist. I managed to obtain my refund. I also appreciate the support bookimed provided throughout the situation.
Once I left, there were some other test results that I expected to obtain in the next week. Unfortunately, it again took forever to get these results back and required bookimed to follow up on several occasions with the hospital. I do appreciate Barbara's follow up with me and her following up with the hospital.
Overall, I am satisfied with the Check up service, but very dissatisfied with the follow up procedure and lack of consultation. I will not choose this particular hospital for future check ups, as if you're paying you should receive service and not deal with the issues and feel like a scam.
I am very satisfied with the services provided Bookimed starting from initial consultation with Anton who has meticulously answered numerous questions I had and helped me select the right hospital and the programme, to Barbara who was excellent in following up with me and with the hospital and getting the test results I was expecting. Overall I am very happy with the service provided. Thank you, guys!