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Over all we are satisfied with the services dispit few difficulties and diappointments, thanks

The hospital team were very professional and caring from reception to the surgery team.

It was OK

Overall, the experience was very much worth. It’s so world changing to be able to see clearly again! The cost was so much better than in the US, and I was also able to get the lens I wanted that is not available in the US yet. Other than a false assumption about where my hotel was located, and the drivers having difficulty finding me, the only perimeter went pretty smoothly. I’m happy with the outcome. I would only suggest that there be at least one nurse or medical staff besides the doctor who speaks English. Many more paranoid, or less traveled Americans would have a hard time going through that honestly. I feel the service is very worth iit overall, those are just some recommendations to make the service excellent and a no-brainer for Americans who need medical procedures.

The staff at Bookimed from the initial off-set answered all my questions, queries promptly. I was nervous with feelings swaying about my treatment. Upon arrival in Turkey from the airport transfer onwards, I have got to say all doubts were a contrast as to what I witnessed and to the treatment I received. On the first day the hotel staff were welcoming by the way I stayed local to VMH University Hospital Istanbul Besyol, at a budget I chose the World Point Hotel 700 meters away (Ramada Hotel was even closer.) I'm not arguing with what I paid, hygiene, cleanliness, manners, availability of staff, room, I got and witnessed. The transfer to the Hospital l walked with my translator, who put all my nerves and questions I had to bed, I must say I felt alot better. On arrival I was astounded, the smell of freshness, clean, I had to ask the translator how many floors 9 was the reply, Big, busy different ethnicities different cultures, vast array of people from all parts of the world, I felt comfortable. The level of equipment, the Doctors, staff members would not go amiss in any Country. The treatment I received the interaction which you have with the Doctor was of great effect to me as the knowledge about my treatment gained was instrumental in what was to happen. Overall I have to give the bookimed team a top rating. I would recommend anyone who is thinking of surgery abroad of any kind to get in touch with them, I can assure you, you will not be disappointed. Thank you.

Everything was great! Accessible and high quality counselling from the coordinator Tatiana at Bookmed! Tatiana put me in touch with the interpreter Olga from Special Veni Vidi Eye Health Centre Veni Vidi Göz Caddebostan On the first day I had a quality examination and on the same day I had a lens replacement surgery in one eye. The operation was performed by a wonderful doctor with many years of experience, a professional in her field - Sultan Kaya Unsal. The operation lasted about 6 minutes (for the 1st eye), the 2nd eye was done the next day in 4 minutes 32 seconds! The process was painless and stress free. Today, more than a week after the operation, I can see perfectly, read and write small print! No discomfort ! The recovery process is ongoing! Thank you very much for your labour and competence! I recommend it to everyone!

My Experience with Bookimed and VM Medical Park Hospital in Istanbul I recently had surgery in Turkey, and I must say, my coordinator Olya was an incredible professional. She was with me every step of the way, always available 24/7, a true angel! Thanks to her, I chose this hospital and Turkey instead of the Czech Republic. Olya’s support was crucial in my decision, and I’m forever grateful to her. Special thanks to our guide Said, who was always available, no matter the time of day or night. He helped resolve every issue between me and the clinic, providing a smooth experience throughout the process. The doctor who performed my surgery, Alperen Koç, was outstanding. From the initial consultation to the operation itself, everything went smoothly, quickly, and painlessly. He’s truly a high-level professional who’s there to treat patients rather than make money off them. I deeply appreciate all of his care and expertise. A week has passed since the surgery, and I feel good, though my vision hasn’t fully returned yet. However, this is normal, and I’m confident that it will improve over time. I can confidently recommend Bookimed and VM Medical Park Hospital in Istanbul. Cons: The main downside of my experience was with the hospital’s billing department. They requested payment in cash, but we were not informed about this before traveling to Turkey. If you want to pay by card, they charge a 20% commission, which is an unreasonably high fee. I’d also like to mention someone named Timur (I don’t remember his last name). In front of patients, he was speaking in Russian with a female colleague, assuming we didn’t understand the language. They said something like, “People are so stupid; it’s hard to work with such dumb people.” This kind of behavior is completely unacceptable in the presence of patients. Such conversations seriously undermine the clinic’s reputation and are inappropriate in a professional healthcare setting. Therefore, I strongly advise anyone planning a visit to clarify all financial and organizational details

My husband and I traveled from New Zealand to both get eye lens replacement surgery. From the start we have had print and effient communication. With every question answered. We were picked up from the airport, taken to hotel, then the same day at our request taken to the hospital for our appointment. Two days later we were in having eye surgery again with pick ups and drop offs. We were met at the hospital entrance, by bookimed.com translators and hospital translators they were amazing every day, in every way. The doctors were provisional and onto it, explaining every detail, and answering all our questions. Our procedure went very well and we are very happy with the outcome and how amazing we can see, no longer with glasses or contacts. I recommend bookimed.com to everyone. Vikki

We flew in from Mongolia, having contacted bukimed. Our coordinator Valeria worked very quickly, found us a good option and was in touch all the time. We are very grateful to her. We had an ophthalmological surgery for laser correction, we are happy with the doctor and the result. Thank you very much again to your team and to Valeria! We will recommend you in our country in social groups.

The clinic itself is good, doctors are very wonderful specialists, but the work of the translator girl named Tanya is terrible, she met me well, during the operation she was with me for translation, but after she came only the next morning and said "I will check with the doctor for a second examination" and disappeared for 2 days, I could not get in touch with her, on the 4th last day she came in and we went to the doctor for the last check-up, where she said she would give me special protective glasses to wear, but she never did, she did not organise a transfer to the airport, she said she would call a taxi for which I would have to pay, as all the cars were occupied. She also accused me that I did not tell her in advance when I had a flight, but on the 1st day after the inspection I said that I had a ticket for the evening of the 6th. This is such an employee in a really good clinic.