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Over all we are satisfied with the services dispit few difficulties and diappointments, thanks

The hospital team were very professional and caring from reception to the surgery team.

It was OK

Communication was great. I was picked up from the hotel, transfered to the hospital, and accompanied by Adam (translator) through the journey. He knew exactly the intake process and what they would want. He was well organized and very friendly. The consultant spoke English and was very calm, and professional. I had femto iLasik which was without complication. Pre-op my prescription was -7. Day 0 post op, I could still see but with blurry vision. Day 1 post op, my vision is now 20/20. But eyes feel gritty but hopefully will ease in a few days. I am very impressed with the quality and standard of the whole process. I would highly recommend Turkey for medical tourism. It's affordable and a beautiful clean city to visit as well. Stupendous experience.

I particularly appreciated 1- the day-to-day follow-up from the first contact 2- the responsiveness in preparing and organising the trip 3- the logistical arrangements for my travel - punctuality and regularity 4- the coach's availability, his empathy and his humanism 5. Efficiency and speed of medical treatment 6- the high standard of the technical facilities 7- the doctor's ability to listen 8- Post-operation follow-up 9- Availability and openness of staff I would also like to point out that a personalised medical file is not provided for information purposes and for better remote monitoring.

We are really grateful to Bookimed for helping our dream come true. My daughter was diagnosed with strabismus lazy eye problem when she was 1,5 years old, now she is 10 years old. After treatments with patching and wearing glasses her eyes still didn’t fully straightened. That’s why recently we decided to do surgery and started searching best doctors and hospitals around the world online. While searching from google I found Bookimed services. First, I thought it’s an automated bot, but then suddenly Hanna medical assistant replied to me saying that she is a human. I still didn’t believe, then she offered to talk through phone call and we discussed our needs/expectations. Since then around 1 year Hanna was keeping in touch with me supporting with arrangements of our daughter’s eye surgery. Through Bookimed we were able to book an appointment with Dr. Stifter, the best paediatric eye doctor in Vienna, Austria and she conducted the surgery herself and her team. All doctors in her team are professionals, Dobling hospital is very clean and well equipped. Surgery costed for us €10000 with one night stay at the hospital. One just small negative thing is after surgery check up at Professor Stifter’s office costed another €400, in my opinion is a lot, where we also additionally paid €500 for before surgery check up at the same place. In overall, surgery was successful and we are thankful to Bookimed services(the cost for Bookimed services was included in the total amount of €10000, around € 1800 for patient management services).

Overall, the experience was very much worth. It’s so world changing to be able to see clearly again! The cost was so much better than in the US, and I was also able to get the lens I wanted that is not available in the US yet. Other than a false assumption about where my hotel was located, and the drivers having difficulty finding me, the only perimeter went pretty smoothly. I’m happy with the outcome. I would only suggest that there be at least one nurse or medical staff besides the doctor who speaks English. Many more paranoid, or less traveled Americans would have a hard time going through that honestly. I feel the service is very worth iit overall, those are just some recommendations to make the service excellent and a no-brainer for Americans who need medical procedures.

My husband and I traveled from New Zealand to both get eye lens replacement surgery. From the start we have had print and effient communication. With every question answered. We were picked up from the airport, taken to hotel, then the same day at our request taken to the hospital for our appointment. Two days later we were in having eye surgery again with pick ups and drop offs. We were met at the hospital entrance, by bookimed.com translators and hospital translators they were amazing every day, in every way. The doctors were provisional and onto it, explaining every detail, and answering all our questions. Our procedure went very well and we are very happy with the outcome and how amazing we can see, no longer with glasses or contacts. I recommend bookimed.com to everyone. Vikki

The staff at Bookimed from the initial off-set answered all my questions, queries promptly. I was nervous with feelings swaying about my treatment. Upon arrival in Turkey from the airport transfer onwards, I have got to say all doubts were a contrast as to what I witnessed and to the treatment I received. On the first day the hotel staff were welcoming by the way I stayed local to VMH University Hospital Istanbul Besyol, at a budget I chose the World Point Hotel 700 meters away (Ramada Hotel was even closer.) I'm not arguing with what I paid, hygiene, cleanliness, manners, availability of staff, room, I got and witnessed. The transfer to the Hospital l walked with my translator, who put all my nerves and questions I had to bed, I must say I felt alot better. On arrival I was astounded, the smell of freshness, clean, I had to ask the translator how many floors 9 was the reply, Big, busy different ethnicities different cultures, vast array of people from all parts of the world, I felt comfortable. The level of equipment, the Doctors, staff members would not go amiss in any Country. The treatment I received the interaction which you have with the Doctor was of great effect to me as the knowledge about my treatment gained was instrumental in what was to happen. Overall I have to give the bookimed team a top rating. I would recommend anyone who is thinking of surgery abroad of any kind to get in touch with them, I can assure you, you will not be disappointed. Thank you.

My Experience with Bookimed and VM Medical Park Hospital in Istanbul I recently had surgery in Turkey, and I must say, my coordinator Olya was an incredible professional. She was with me every step of the way, always available 24/7, a true angel! Thanks to her, I chose this hospital and Turkey instead of the Czech Republic. Olya’s support was crucial in my decision, and I’m forever grateful to her. Special thanks to our guide Said, who was always available, no matter the time of day or night. He helped resolve every issue between me and the clinic, providing a smooth experience throughout the process. The doctor who performed my surgery, Alperen Koç, was outstanding. From the initial consultation to the operation itself, everything went smoothly, quickly, and painlessly. He’s truly a high-level professional who’s there to treat patients rather than make money off them. I deeply appreciate all of his care and expertise. A week has passed since the surgery, and I feel good, though my vision hasn’t fully returned yet. However, this is normal, and I’m confident that it will improve over time. I can confidently recommend Bookimed and VM Medical Park Hospital in Istanbul. Cons: The main downside of my experience was with the hospital’s billing department. They requested payment in cash, but we were not informed about this before traveling to Turkey. If you want to pay by card, they charge a 20% commission, which is an unreasonably high fee. I’d also like to mention someone named Timur (I don’t remember his last name). In front of patients, he was speaking in Russian with a female colleague, assuming we didn’t understand the language. They said something like, “People are so stupid; it’s hard to work with such dumb people.” This kind of behavior is completely unacceptable in the presence of patients. Such conversations seriously undermine the clinic’s reputation and are inappropriate in a professional healthcare setting. Therefore, I strongly advise anyone planning a visit to clarify all financial and organizational details