Bilal Hamad, Plastic surgeon

The co-ordinator at Bookimed, Winnington was brilliant. No matter how many questions I had he was able to answer them promptly and with one small hiccup from the hospital Winnington went out of his way to try and package a new procedure for me. My co-ordinator Eyyub at Optimed hospital was outstanding. The hospital was great, the staff on my floor were fantastic. We used goggle translate when the co-ordinator wasn’t with us if we came up against a language barrier but that was not very often. I was cared for before and after my surgery by the nursing staff who could not do enough for myself and my mum. I 10000000% recommend Bookimed & Optimed hospital

Post op instructions could be better. I have suggested to them to put together a general guide of what to do and not to do and for however long. What’s normal and if something doesn’t feel right who to contact etc. I think this will greatly help international patients and help the hospital co-ordinators from being hounded with a load of questions from several patients all at once. Peace of mind for the patient and a little more support for the co-ordinator. The food is catered for Turkish patients and can be hard for international patients to eat. Again, I have suggested to them to try having a small box of fibrous cereal available at breakfast time and instead of a full meal at lunch time something simple like sandwiches or rolls/bagels/baked goods. Dinner was usually ok and we were able to eat most of that but our daytime diet is a little less than they were providing and there was a lot of food waste which they could minimise & use the money elsewhere if there was a cater to international patients diets.