Pornthep Sirimahachaiyakul, Plastic surgeon

Our coordinator was excellent, empathise and timely in his responses. He came back to us with answers within 24 hours each time. He sent links to our surgeons and the hospital site. We knew we could rely open him, not be dismissed, nor ( other companies), be hard sold and pressured to buy add-on extra surgical treatments. This last point is so important. We’d done our research, knew what we wanted and didn’t appreciate other companies we considered telling us we need full face lifts and pressure if us to spend double our budget.

The hospital we chose ( Bookimed gives you choices) is beautifully presented and prizes itself on hygiene standards which were faultless in my experience. The liaison contact from the hospital, not associated with Bookimed made numerous mistakes and omissions related to transport pick ups, surgery procedures and pricing overcharging). If you’re not ahead in communication, anticipating questions, and have your exact costs due, then you may find the experience stressful.

I got a very good impression of my doctor Saran. I haven’t quite seen the final results yet because of swelling and bandages. Very clean and modern clinic

Difficult to understand and get understood if you don’t speak Thai with the nurses, their english is very poor. A bit scary since it’s important that there is no misunderstandings. Food was not good

The coordination team is very dedicated and always available. The staff are consistently very friendly and go out of their way to help. A very comprehensive package with extensive, thorough preliminary examinations and no hidden costs. A superbly equipped single room, including a sofa bed for an accompanying person.

Contrary to what was advertised, there was no interpreter. The nursing staff, in particular, did not always have a good enough command of English to explain everything clearly and in detail. The consultation with the surgeon was less detailed than expected. It wasn’t always entirely clear which services were included in the package and which weren’t (particularly transfers) – but there were no major hidden costs. Hospital food/light meals after operations are always a challenge, and perhaps even more so in a different cultural context – I wasn’t asked about any specific dietary preferences, so anyone who absolutely needs vegetarian, vegan, kosher or halal food should definitely clarify this in advance; in my opinion, the hospital bed was very hard, which is significantly more uncomfortable when you can’t move around much

The customer service at the clinic was great and the staff was very kind.

Patient Complaint Regarding Treatment Plan and Communication at Wansiri I am documenting my concerns regarding the communication, treatment planning, and services I received at Wansiri. Before my appointment, I specifically requested the following treatments: * Ablative CO2 laser treatment for the full face and décolletage * Ultherapy for the full face The estimated total cost discussed was approximately USD 2,000. The doctor agreed to this proposed treatment plan, and I confirmed that I wished to proceed based on that agreement. However, on the day of the scheduled treatment, the doctor informed me that she did not want to perform any CO2 laser treatment on my face. This was a significant change from the treatment plan that had previously been discussed and agreed upon. Instead, the doctor and coordinator recommended a different package consisting of: * Thermage treatment around the eyes * Ultherapy for the full face * Microneedling The revised package cost approximately USD 5,000, which was more than double the original estimate. My primary concerns were not adequately addressed. In particular: * No CO2 laser treatment was performed on my face. * No treatment was provided for my décolletage. * The crepey skin around my eyes, which was one of my main concerns, was not adequately addressed. * The treatment plan was substantially changed on the day of the procedure, after I had already traveled to and committed to receiving treatment at the clinic. * The reasons for changing the original treatment plan were not clearly explained before the appointment. * I was presented with considerably more expensive alternatives without adequate time to consider the change or seek another medical opinion. I relied on the doctor’s prior agreement when deciding to proceed with treatment at Wansiri. Had I been informed in advance that the doctor would not perform CO2 laser treatment on my face or décolletage, I could have reconsidered the appointment, consulted another provider, or made a more informed decision. As a result, I felt pressured into accepting a treatment package that was significantly more expensive than the original estimate and that did not adequately address the skin concerns for which I sought treatment. I left feeling that the communication had been misleading and that I had not received the treatment plan I had originally agreed to. I believe communication between the doctor, coordinator, and patient should be improved. Any changes to an agreed treatment plan, particularly changes involving substantially different procedures and costs, should be clearly communicated before the patient arrives for treatment. I am requesting a written explanation of: 1. Why the originally agreed CO2 laser treatment was declined on the day of treatment. 2. Why I was not informed of this change before the appointment. 3. Why no treatment was provided for my décolletage. 4. How the recommended treatments were intended to address the crepey skin around my eyes. 5. Why the final cost increased from approximately USD 2,000 to approximately USD 5,000. 6. What resolution or compensation the clinic proposes regarding the difference between the agreed treatment plan and the services ultimately provided.

Everything was perfect. The staff were kind, professional, and very supportive throughout the whole process. The doctor explained everything clearly and made me feel comfortable and cared for. The clinic was clean, organized, and exceeded my expectations. I’m very happy with my experience and grateful for the excellent care I received.

Nothing to complain about. Everything went smoothly and I was satisfied with the overall experience.