Biopsy in Austria — get 3 top clinic matches with costs

Hello. I just wanted to mention some of the things that happened, so that your team is in the loop of what your customers are going through. I was contacted by Dr. Sadeq, which was very pleasant to communicate with. Roman on the other hand, was not clear about anything from the beginning. Saying “don’t worry, it is okay.” After confirming the doctors, and sending all my medical files 2 weeks ahead of time, I came to realise that the doctors have no idea about my condition. I walked in to a confused doctor, not even knowing that I have heart failure. I saw this as quite unprofessional that they haven’t even had time to review my documents. Once the doctor asked for my files, Roman did not have them, and I was forced to give a brief summary of what happened. This made me feel that my case was of no interest or importance to the representative. After finally managing to see the surgeon, he said that was the only day he was available (March 2nd), and that he was flying for work elsewhere. He had asked me to come back on the 16th of March. I could not believe that, as I have paid for tickets, plus hotels for two people (my mother joining) for 10 days in Vienna, when the doctor is not even there to do the surgery I was supposed to do. Do you know what the costs are of this mishap? After that, we ended up seeing another cardiologist recommended by the cardio surgeon. He was great, but when we came back the next day for ROman’s set appointment, it turns out there was no appointment, and he “had to go” and left me to deal with the hospital. The communication with Roman was horrible. I was just waiting in the lobby for 3 days not knowing what will happen, what are the fees, and no warnings or consultations. Especially when an x-ray costs 2,500 euros, I would have appreciated an initial warning of the costs. Not just “come pay” style that he has. That is as much as the biopsy, which I will still have to do in the future. I have experience with companies like yours, but the unprofessionalism, lack of communication, and unorganisation is unprecedented. I am going out of my way just to clarify what my experience was with your team, with handling things. The hospital and doctors were great. It was just the missteps by Roman that was upsetting.

Very fast reaction from Bookimed in communication. Initial discussion was for an appointment in AKH and subsequently we have been forwarded to the Privatklinik. The Klinik looks very well managed. We still did not proceed with the treatment and I'm not currently able to share opinion about the Clinic itself and the treatment (will come back soon, once have treatment there). I've been in the Wiener Privatklinik for a consultation. I manage to meet the exact doctors/professors for which I was looking for a contact and did a good job. The whole story was organized and managed by Bookimed with care for the patient. Angelina Ivanenko was my contact in Bookimed and even she was on vacation for the Christmas holidays she did not put on hold the communication. For us this was very important that we are not losing time.

I suppose I’d give it a 4.8, really. But that wasn’t down to you. The doctor saw me an hour and a half after the scheduled time. However, the consultation was very informative. Thank you to your organisation and to you personally, as well as to Angelica from the host organisation, for your help!